Teams Phone

You do not need to do anything, your area Tech will come by after your area is migrated to pickup the old Cisco Phone.

A main line is where a single Office/Non-personal number is answered by one or more staff.  A call center includes a Call Queue (CQ) that helps handle incoming calls more efficiently—especially when several callers are trying to reach the same department or support team. It automatically routes calls to available members or agents, including common area phones that student assistants might use.

A common area phone is a physical phone that is used by multiple people to make and receive calls.

if you have a phone for your direct line, you can pair it entering the code on the screen at the MS device login.

For informaiton about using the phone features: Poly 350 Calling and conferencing

If you need to retrieve old voicemails, you can still access them:

• Through the voicemail emails you currently receive, or
• By dialing 909-537-7900, then entering your extension and PIN.

No, Cisco phones were in those rooms prior to online meetings.  With the phone service integrated into Teams, users should use the computer.

Teams is designed to work even with limited bandwidth. For critical calls, consider connecting to campus Wi-Fi or a wired connection. The mobile app can use cellular data as a backup.

Microsoft Teams client will work as long as the network is up and your PC/Laptop is up. 

Physical phones will keep working until the backup power that runs the phone switch is drained.

If you've installed the Teams mobile app, calls will ring there when your computer is off. You can also set up call forwarding to another number for times when you're away from both devices.

Most users will only need a headset. An allotment of physical phones will be given to each division. Additional phones may be purchased by your department.  See Headsets and Phones below.

A user who handles incoming and outgoing calls, using the Microsoft Teams Call Center features.

A Supervisor is a user who oversees a call center and manages specific configuration settings for the center in Teams.

Incoming calls appear as notifications within Teams, showing caller information and line name.

1. When you receive a call, a notification will appear.
2. Click Accept to answer or Decline to send to voicemail.

You can also choose to answer with video if the caller is using Teams.

1. Select Settings and more next to your profile picture at the top of Teams.

    

    

    

    

    
2. Select Settings .

3. Go to Calls

    

    

    

    

    

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4. Select Let new calls ring me In the section When you're in a call and receive another call.

No, the buttons work independently of the phone system.

No, your location is only used if you dial 911 emergency services.

No, an International call plan can be added and all charges will be passed onto the respective area.

Yes, submit a TNS Work Order Request form.