CSUSB is in the process of replacing the traditional phone system with Microsoft Teams Phone.
Employees will be migrated to the new system during Fall 2025. Info regarding the migration and updates can be found below.
How To Use
There are different types of features available depending on the type of phone service.
What To Expect
Your desk phone is becoming Teams Phone
Your primary phone will now be on your Microsoft Teams Desktop app. Instead of a physical desktop phone, you will make or receive calls on a laptop, desktop, or (optionally) a mobile device with Microsoft Teams installed.
The calling experience works just like a Zoom or Teams meeting, but without the video.
- All Employees (MPP, Staff, Faculty) will be automatically enrolled in the bundled Voice and Data service. They will retain their current telephone number, or, if they don’t already have one, a new number will be assigned automatically.
- Any current desktop phones will be deactivated. Department Offices and Call Centers will be provided a new physical phone that connects to a Team in your Teams app. Physical Teams phones are in limited supply. Our campus has a software-first approach to Teams Voice services.
When
Your department's migration will occur on a specific date between October 18 and December 9. A detailed schedule will be provided to department heads.
Training Schedule
- Thursday, October 23 | 9:30–10:00 a.m. | PL-1104 | Call Tree Training
- Thursday, October 23 | 10:00–11:00 a.m. | PL-1104 | Call Center Training
- Friday, October 24 | 9:00–10:00 a.m. | PL-1104 | Call Tree Training
- Friday, October 24 | 10:00–10:00 a.m. | PL-1104 | Call Center Training
- Friday, October 24 | 1:00–1:30 p.m. | Q&A Drop-In Session | PL-1104 and via Zoom
- Monday, October 27 | 4:00–5:00 p.m. | PL-1104 | Main Line/Department Training
- Tuesday, October 28 | 3:00–4:00 p.m. | PL-1104 | Main Line/Department Training
- Tuesday, October 29 | 10:00–11:00 a.m. | Q&A Drop-In Session | PL-1104 and via Zoom
Recommended Headsets and Phones
The following devices are recommended for the Teams Phone migration. Details are below with negotiated pricing as of October 2025. Pricing may differ if purchased after the migration.
Headsets
All of the headsets listed have the following features:
- On-ear (stereo)
- Noise-cancelling
Unique features and detailed datasheets are listed below under each headset.
Poly Blackwire 3220 Headset
- Wired: USB Type-C®, USB Type-C®/A adapter
Estimate: $32.63 + taxes and fee
Poly Blackwire 5220 Headset
- Wired: USB Type-C®, USB Type-C®/A adapter, 3.5 mm audio
Estimate: $55 + taxes and fee
Poly Blackwire 8225 Headset
- Dual-directional mic
- Padded headband and soft leatherette ear cushions
- USB-C Headset +USB-C/A Adapter
Estimate: $123.21 + taxes and fee
Phones
All of the phones listed have the following features:
- Dedicated Teams Button
- Poly HD Voice
- Full-Duplex Speakerphone Operation and Echo Cancellation
- Poly Acoustic Fence and NoiseBlock AI Technologies -
Eliminate distracting background noise - Message waiting indicator light
Unique features and detailed datasheets are listed below under each phone.
Poly CCX350
- 2.8 inch color LCD screen (640 x 480)
- 4 physical line keys
- Illuminated Keys
Estimate: $129 + taxes and fees
Poly CCX505
- 5" color touchscreen (720 x 1280 pixel)
- On-screen virtual keyboard
Estimate: $203 + taxes and fees
Poly CCX600
- 7" color touchscreen (720 x 1280 pixel)
- On-screen virtual keyboard
Estimate: $289 + taxes and fees
FAQ
- You keep it!
- It just goes mobile with all the pro-level features you love:
- Answer from Anywhere
- Seamless Scheduling & Calling
You do not need to do anything, your area Tech will come by after your area is migrated to pickup the old Cisco Phone.
A main line is where a single Office/Non-personal number is answered by one or more staff. A shared phone is a physical phone that is used by multiple staff and to make and receive calls.
If you need to retrieve old voicemails, you can still access them:
- Through the voicemail emails you currently receive, or
- By dialing 909-537-7900, then entering your extension and PIN.
No, Cisco phones were in those rooms prior to online meetings. With the phone service integrated into Teams, users should use the computer.
Teams is designed to work even with limited bandwidth. For critical calls, consider connecting to campus Wi-Fi
or a wired connection. The mobile app can use cellular data as a backup.
If you've installed the Teams mobile app, calls will ring there when your computer is off. You can also set up call forwarding to another number for times when you're away from both devices.
Microsoft Teams client will work as long as the network is up and your PC/Laptop is up.
Physical phones will keep working until the backup power that runs the phone switch is drained.
No, an International call plan can be added and all charges will be passed onto the respective area.
A user who handles incoming and outgoing calls, using the Microsoft Teams Call Center features.
A Supervisor is a user who oversees a call center and manages specific configuration settings for the center in Teams.
There are many ways to make a call. One method is using the Calls tab.
- Click the Calls tab.
- Either dial a number using the keypad, search for a contact, or select from your speed dial list.
- To call from the main line, click the arrow to the right of the Call button and select the Call as...
Check out other methods to make calls in Teams.
Incoming calls appear as notifications within Teams, showing caller information
and line name.
- When you receive a call, a notification will appear.
- Click Accept to answer or Decline to send to voicemail.
You can also choose to answer with video if the caller is using Teams.
No, the buttons work independently of the phone system.
Updates
Accessibility Features
| Feature | Why It’s Helpful |
|---|---|
| Real-Time Text (RTT) | Enables real-time typed communication. |
| Live captions / transcription | Supports hearing-impaired and distracted users by offering on-screen captions or transcripts. |
| Sign Language / CART access | Enables human interpretation and accuracy if a sign language interpreter or CART captioner is added as a guest. |
| Screen Reader & Keyboard nav | Teams supports full keyboard navigation and works seamlessly with screen readers. |
| High contrast / Zoom | Crank up high contrast and zoom in/out to aids low vision and color-impaired users. |
| Noise suppression | Filters out background chaos to reduce distractions, helping those lip-reading. |
| Spotlight & simple views | Keeps sign language interpreters front and center by spotlighting if added as a guest. |
| Disability Answer Desk | Microsoft’s Disability Answer Desk offers expert help in multiple languages, including ASL. |