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Teams Phone

Teams Phone is coming soon....

CSUSB will be replacing the traditional phone system with Microsoft Teams Phone.

Employees will be migrated to the new system during Fall 2025.  Info regarding the migration and updates can be found below.

FAQ

What happens to my extension?
  • You keep it!
  • It just goes mobile with all the pro-level features you love:
  • Answer from Anywhere
  • Seamless Scheduling & Calling
What will happen to my old phone?

You do not need to do anything, your area Tech will come by after your area is migrated to pickup the old Cisco Phone.

What is the difference be a Main line and a shared phone.

A main line is where a single Office/Non-personal number is answered by one or more staff.  A shared phone is a phone that is used by multiple staff and to make and receive calls.

What about conference rooms, will my phone be replaced there?

No, Cisco phones were in those rooms prior to online meetings.  With the phone service integrated into Teams, users should use the computer.

What if my internet connection is poor?

Teams is designed to work even with limited bandwidth. For critical calls, consider connecting to campus Wi-Fi

or a wired connection. The mobile app can use cellular data as a backup.

Will I receive calls when my computer is off?

If you've installed the Teams mobile app, calls will ring there when your computer is off. You can also set up call forwarding to another number for times when you're away from both devices.

What happens when the power goes out?

Microsoft Teams client will work as long as the network is up and your PC/Laptop is up. 

Physical phones will keep working until the backup power that runs the phone switch is drained.

Do I need special hardware?

Most users will only need a headset. An allotment of physical phones will be given to each division.  Additional phones may be purchased by your department.  See the IT Standards - Phone site for details.

What if we call internationally, is that a problem?

No, and International call plan can be added and all charges will be passed onto the respective area.

What is an Agent in a Call Center?

A user who handles incoming and outgoing calls, using the Microsoft Teams Call Center features.

What is a Supervisor in a Call Center?

A Supervisor is a user who oversees a call center and manages specific configuration settings for the center in Teams.

Updates

July 10, 2025
Teams Phone

Teams Phone is coming soon...

Teams app on multiple devices
September 10, 2025
Why Moving to Teams Phone

Benefits of embracing the future of communication

What To Expect

Your desk phone is becoming Teams Phone

Your primary phone will now be on your Microsoft Teams Desktop app.  Instead of a physical desktop phone, you will make or receive calls on a laptop, desktop, or (optionally) a mobile device with Microsoft Teams installed. 

The calling experience works just like a Zoom or Teams meeting, but without the video.

  • All Employees (MPP, Staff, Faculty) will be automatically enrolled in the bundled Voice and Data service. They will retain their current telephone number, or, if they don’t already have one, a new number will be assigned automatically.
  • Any current desktop phones will be deactivated.  Department Offices and Call Centers will be provided a new physical phone that connects to a Team in your Teams app. Physical Teams phones are in limited supply.  Our campus has a software-first approach to Teams Voice services. 

When

Your department's migration will occur on a specific date between October 18 and December 9. A detailed schedule will be provided to department heads.

Timeline of project from overview on September 19 to phones replaced on December 15

How To Use

There are different types of features available depending on the type of phone service. 

Accessibility Features

Teams Phone Accessibilty At a Glance
FeatureWhy It’s Helpful
Real-Time Text (RTT)Enables real-time typed communication.
Live captions / transcriptionSupports hearing-impaired and distracted users by offering on-screen captions or transcripts.
Sign Language / CART accessEnables human interpretation and accuracy if a sign language interpreter or CART captioner is added as a guest.
Screen Reader & Keyboard navTeams supports full keyboard navigation and works seamlessly with screen readers.
High contrast / ZoomCrank up high contrast and zoom in/out to aids low vision and color-impaired users.
Noise suppressionFilters out background chaos to reduce distractions, helping those lip-reading.
Spotlight & simple viewsKeeps sign language interpreters front and center by spotlighting if added as a guest.
Disability Answer DeskMicrosoft’s Disability Answer Desk offers expert help in multiple languages, including ASL.