Outgoing Calls
Telecommunications & Network Services (TNS) collects call record data on outgoing calls for billing purposes only as part of our regular business practice. These records are restricted and are only available to authorized individuals on campus.
Incoming Calls
Telecommunications & Network Services (TNS) does not collect or maintain information regarding incoming calls to campus phone numbers as a regular business practice. Incoming calls are considered private and the personal information of the called party. Therefore, TNS does not comply with requests for a record of such calls.
However, in cases of harassment, on-going civil suits or criminal investigations, TNS will comply with written requests from the CSUSB University Police for records of incoming calls. If your request is related to one of the matters stated above, please contact the CSUSB University Police for assistance in obtaining these records.
Important Note
The Poly CCX350 phone system retains the last 100 calls received by a particular phone instrument. You may view these records by going to the phone instrument in question, pushing the Teams icon button to the right of the screen, then selecting the first button under the screen (phone icon). However, the list of "received calls" includes all calls received by all phone numbers appearing on that instrument, including any main lines or call queues of which you are a member.
