CSUSB Alert: The San Bernardino campus remains closed today as regional power disruption continues.

The regional power disruption that began on Wednesday, July 24, at 1:50 pm continues to impact the San Bernardino campus.  

The San Bernardino campus will remain closed today, Thursday, July 25. 

Facilities Management is working to ensure that generators in critical areas are operating. 

Essential staff with questions on whether to report should contact their appropriate administrator.

The Palm Desert Campus remains open and operational.

 

Main Content Region

Technology Operations and Customer Support

About the Department

Bruce Hagan serves as the Deputy Chief Information Officer and oversees five distinct units that operates and maintains the university's most critical information technology infrastructure, ensures secure and reliable access, and provides world-class customer support. Visit the departmental units' website to learn more about their services.

Current Projects & Initiatives

Cloud Backup/DR and Storage Migration
Emergency Notification System
InTune Endpoint Management
Mobile and Digital ID
Network Infrastructure Replacement
Performing Arts Center Construction
PDC Student Union Construction

Major Projects Completed

2021-2022
Cellular Service Expansion (Verizon)
Next-Generation Smart Classrooms (NGSC)
Telecommunication Modernization and Cloud Voice
Virtual Infrastructure/Private Cloud Upgrade
Wireless Network Expansion (Phase 2)

2020-2021
Cellular Service Expansion (Sprint/T-Mobile)
Identity Management System Replacement
Multi-Factor Authentication
Student Union North Expansion

2019-2020
Adobe Sign eSignature Initiative
Campuswide Wired Network Upgrade
Center for Global Innovation Construction
Coyote Labs (Virtual Computer Labs)
CoyotePhoto (ID Photo) Online Submission
Palm Desert Campus iHub
Telecommunication Infrastructure Assessment
Unified Communication
Wireless Network Expansion (Phase 1)

2018-2019
100Gbps Network Connectivity Upgrade
Campus Directory Modernization
Cloud Acceleration Center (AWS) Grant
CSULearn Learning Management System Migration
Emergency Communication System Upgrade
Enterprise Service Management System Replacement
Ink SmartStation
Network Storage Upgrade
Palm Desert Campus Neurofeedback Center
Wireless Controller Upgrade

Major Projects Completed (Con't.)

2017-2018
Cellular Service Expansion (T-Mobile)
College Server Co-location and Virtualization
Facilities Service Management Upgrade
Fiber Infrastructure Upgrade
Network Storage Upgrade
Palm Desert Campus PAWS Radio
Research Network and Science DMZ
Student Housing and Dining Commons Network

2016-2017
24/7 Study Area - The Cave
Enterprise Mobility Management
Operation Efficiency Task Force
Operational Intelligence and Data Correlation
Outdoor Wireless Expansion
Network Firewall Replacement
Wireless Network Re-architecture

2015-2016
Alertus Campus Emergency Notification System
Email Gateway and Spam Filter Replacement
ITS Strategic Plan 2016-2020
New Employee Technology Orientation
Private Cloud Infrastructure Upgrade
System Center Configuration Manager
Virtual Desktop Infrastructure

2014-2015
Campuswide Wireless Network Upgrade
Cisco Voice over IP Platform Upgrade
GoPrint Mobile Printing
Hyland OnBase Workflow Management
Office 365 Email Migration
Powermat Mobile Charging Station Installation

2013-2014
Blackboard LMS Migration to Managed Hosted Platform
Campuswide Wired Network Upgrade
Data Center UPS Replacement and Electrical Upgrade
Hyland OnBase Imaging Upgrade
Microsoft Exchange Email Migration

Contact Us

Location
John M. Pfau Library (PL) 1109

Bruce Hagan
Deputy Chief Information Officer
(909) 537-4242
bruce.hagan@csusb.edu

Elsa Lopez
Administrative Support Coordinator II
(909) 537-3338
elsa.lopez@csusb.edu

Departmental Units

Technology Support Center
Brandon Sierra,  Interim Director of Administrative Computing and Technology Support

(909) 537-3476
bsierra@csusb.edu

Accessible Technology & Training Services
Robert Garcia, Associate Director of Accessible Technology & Training Services
(909) 537-5449
robert.garcia@csusb.edu