Office of the Associate Vice President for Technology Operations & Customer Support

About the Department

ITS Technology Operations and Customer Support is led by Associate Vice President Gerard Au. Composed of five distinct units, the department operates and maintains the university's most critical information technology infrastructure, ensures secure and reliable access, and provides world-class customer support. Visit the departmental units' website to learn more about their services.

About the Associate Vice President

Photo of Gerard Au

Gerard joined the CSUSB Information Technology Services team in February 2014. In his previous role as director of information technology and chief information officer at UCLA School of Nursing, Gerard led a team to expand the global footprint of the UCLA School of Nursing through the strategic use of instructional technologies, and provided leadership to large-scale IT projects to include infrastructure upgrades, cloud services migration and electronic health records implementation.

Gerard was awarded a Bachelor of Science degree in electrical engineering from UCLA. He has over eighteen years of IT experience, having worked in the private sector for a short time and later returned to UCLA in progressively responsible roles. He also held several staff leader positions at UCLA and at the University of California systemwide level.

Current Projects & Initiatives

Outdoor Wireless Expansion
Campus Cellular Service Expansion
Campus Online Directory Replacement
Desktop Unification and Unified Communication
Sharepoint Online Migration
Cloud Backup Migration
Emergency Communication System Upgrade
Facilities Service Management Upgrade
IT Service Management Portal
Research Network and Science DMZ
Artificial Intelligence and Machine Learning
Internet of Things Technologies
100Gbps Network Connectivity Upgrade
Smart Campus Initiative


Major Projects Completed

Microsoft Exchange Email Migration
Blackboard LMS Migration to Managed Hosted Platform
Campuswide Wired Network Upgrade
Data Center UPS Replacement
Hyland OnBase Imaging Upgrade

Cisco Voice over IP Platform Upgrade
Campuswide Wireless Network Upgrade
Office 365 Email Migration
Powermat Mobile Charging Station Installation
Hyland OnBase Workflow Management
GoPrint Mobile Printing

ITS Strategic Plan 2016-2020
Email Gateway and Spam Filter Replacement
Private Cloud Infrastructure Upgrade
System Center Configuration Manager
Alertus Campus Emergency Notification System
Virtual Desktop Infrastructure
New Employee Technology Orientation

24/7 Study Area
Wireless Network Re-architecture
Network Firewall Replacement
Enterprise Mobility Management
Operational Intelligence and Data Correlation
Operation Efficiency Task Force

Contact Us

Office of the Vice President and CIO
John M. Pfau Library (PL) 2104

Gerard Au
Associate Vice President
(909) 537-5100

Sonia Miranda
Administrative Support Coordinator
(909) 537-7752

Departmental Units

Distributed Technology Services (DTS)
Jim O'Linger, Director
(909) 537-5470

Enterprise & Cloud Services (ECS)
James Macdonell, Lead Infrastructure Analyst
(909) 537-7262

Technology Support Center (TSC) and Training Services
Jim O'Linger, Director
(909) 537-5470

Vacant, Assistant Director
(909) 537-7677

Telecommunication & Network Services (TNS)
David Hatch, Lead Network Analyst
(909) 537-7617

Palm Desert Campus Information Technology Services
Patricia Weyand, Director
(909) 537-8159