Office of the Associate Vice President for Technology Operations & Customer Support

About the Department

ITS Technology Operations and Customer Support is led by Associate Vice President Gerard Au. Composed of five distinct units, the department operates and maintains the university's most critical information technology infrastructure, ensures secure and reliable access, and provides world-class customer support. Visit the departmental units' website to learn more about their services.

About the Associate Vice President

Photo of Gerard Au

Gerard joined the CSUSB Information Technology Services team in February 2014. In his previous role as director of information technology and chief information officer at UCLA School of Nursing, Gerard led a team to expand the global footprint of the UCLA School of Nursing through the strategic use of instructional technologies, and provided leadership to large-scale IT projects to include infrastructure upgrades, cloud services migration and electronic health records implementation.

Gerard holds a Bachelor of Science degree in electrical engineering from UCLA as well as Master of Business Administration from CSUSB. He has over nineteen years of IT experience, having worked in the private sector for a short time and later returned to UCLA in progressively responsible roles. Gerard held several staff leader positions at UCLA and at the University of California systemwide level. He also serves as faculty for the EDUCAUSE Senior Directors Seminar workshop.

Current Projects & Initiatives

Artificial Intelligence and Machine Learning
Campuswide Wired Network Upgrade (2019)
Cellular Service Expansion (Verizon)
Center for Global Innovation Contruction
Cloud Backup and Storage Migration
Emergency Communication System Upgrade
Enterprise Service Management Portal
Ink SmartStations
Internet of Things Technologies
Research Network and Science DMZ
Security Information and Event Management (SIEM)
Smart Campus Initiative
Telecom Billing/Chargeback Review

Major Projects Completed

Blackboard LMS Migration to Managed Hosted Platform
Campuswide Wired Network Upgrade
Data Center UPS Replacement and Electrical Upgrade
Hyland OnBase Imaging Upgrade
Microsoft Exchange Email Migration

Campuswide Wireless Network Upgrade
Cisco Voice over IP Platform Upgrade
GoPrint Mobile Printing
Hyland OnBase Workflow Management
Office 365 Email Migration
Powermat Mobile Charging Station Installation

Alertus Campus Emergency Notification System
Email Gateway and Spam Filter Replacement
ITS Strategic Plan 2016-2020
New Employee Technology Orientation
Private Cloud Infrastructure Upgrade
System Center Configuration Manager
Virtual Desktop Infrastructure

24/7 Study Area
Enterprise Mobility Management
Operation Efficiency Task Force
Operational Intelligence and Data Correlation
Outdoor Wireless Expansion
Network Firewall Replacement
Wireless Network Re-architecture

100Gbps Network Connectivity Upgrade
Cellular Service Expansion (T-Mobile)
Campus Directory Replacement
Facilities Service Management Upgrade
Fiber Infrastructure Upgrade
Network Storage Upgrade
Student Housing and Dining Commons Network

Contact Us

Office of the Vice President and CIO
John M. Pfau Library (PL) 2104

Gerard Au
Associate Vice President
(909) 537-5100

Sonia Miranda
Administrative Support Coordinator
(909) 537-7752

Departmental Units

Distributed Technology Services (DTS)
Jim O'Linger, Director
(909) 537-5470

Enterprise & Cloud Services (ECS)
James Macdonell, Lead Infrastructure Analyst
(909) 537-7262

Technology Support Center (TSC) and Training Services
Jim O'Linger, Director
(909) 537-5470

Christopher Bradney, Assistant Director
(909) 537-4462

Telecommunication & Network Services (TNS)
David Hatch, Lead Network Analyst
(909) 537-7617

Palm Desert Campus Information Technology Services
Patricia Weyand, Director
(909) 537-8159