Office of the Deputy Chief Information Officer

About the Department

Gerard Au serves as the Deputy CIO and Chief Information Security Officer and oversees six distinct units that operates and maintains the university's most critical information technology infrastructure, ensures secure and reliable access, and provides world-class customer support. Visit the departmental units' website to learn more about their services.

Organizational Chart

About the Deputy Chief Information Officer
and Chief Information Security Officer

Gerard joined the CSUSB Information Technology Services team as Associate Vice President for Technology Operations and Customer Support in February 2014. In September 2019, he assumed the role as Deputy CIO and Chief Information Security Officer, overseeing technology operations and the information security portfolio at CSUSB. In his previous role as director of information technology and chief information officer at UCLA School of Nursing, Gerard led a team to expand the global footprint of the UCLA School of Nursing through the strategic use of instructional technologies, and provided leadership to large-scale IT projects to include infrastructure upgrades, cloud services migration and electronic health records implementation.

Gerard holds a Bachelor of Science degree in electrical engineering from UCLA as well as Master of Business Administration from CSUSB. He has over nineteen years of IT experience in higher education, having worked in the private sector for a short time and later returned to UCLA in progressively responsible roles. Gerard held several staff leader positions at UCLA and at the University of California systemwide level. He is an active EDCAUSE participant, having served on the Top 10 IT Issues panel and as faculty for the EDUCAUSE Senior Directors Seminar, Gerard helped launch the inaugural Senior Directors Program for EDUCAUSE in 2019.

Current Projects & Initiatives

Artificial Intelligence and Machine Learning
Campuswide Wired Network Upgrade (2019)
Cellular Service Expansion (Verizon)
Center for Global Innovation Construction
Cloud Backup/DR and Storage Migration
Internet of Things Technologies
Identity Management System Replacement
Mobile and Digital ID
Palm Desert Campus iHub
Security Information and Event Management (SIEM)
Smart Campus Initiative
Student Union Expansion
Telecom and Unified Communication Modernization
Virtual Infrastructure/Private Cloud Upgrade

Major Projects Completed

2018-2019
100Gbps Network Connectivity Upgrade
Campus Directory Modernization
Cloud Acceleration Center (AWS) Grant
CSULearn Learning Management System Migration
Emergency Communication System Upgrade
Enterprise Service Management System Replacement
Ink SmartStation
Network Storage Upgrade
Palm Desert Campus Neurofeedback Center
Wireless Controller Upgrade

Major Projects Completed (Con't.)

2017-2018
Cellular Service Expansion (T-Mobile)
College Server Co-location and Virtualization
Facilities Service Management Upgrade
Fiber Infrastructure Upgrade
Network Storage Upgrade
Palm Desert Campus PAWS Radio
Research Network and Science DMZ
Student Housing and Dining Commons Network

2016-2017
24/7 Study Area - The Cave
Enterprise Mobility Management
Operation Efficiency Task Force
Operational Intelligence and Data Correlation
Outdoor Wireless Expansion
Network Firewall Replacement
Wireless Network Re-architecture

2015-2016
Alertus Campus Emergency Notification System
Email Gateway and Spam Filter Replacement
ITS Strategic Plan 2016-2020
New Employee Technology Orientation
Private Cloud Infrastructure Upgrade
System Center Configuration Manager
Virtual Desktop Infrastructure

2014-2015
Campuswide Wireless Network Upgrade
Cisco Voice over IP Platform Upgrade
GoPrint Mobile Printing
Hyland OnBase Workflow Management
Office 365 Email Migration
Powermat Mobile Charging Station Installation

2013-2014
Blackboard LMS Migration to Managed Hosted Platform
Campuswide Wired Network Upgrade
Data Center UPS Replacement and Electrical Upgrade
Hyland OnBase Imaging Upgrade
Microsoft Exchange Email Migration

Contact Us

Location
Office of the Vice President and CIO
John M. Pfau Library (PL) 2104

Gerard Au
Deputy Chief Information Officer and
Chief Information Security Officer
(909) 537-5100
gau@csusb.edu

Sonia Miranda
Administrative Support Coordinator
(909) 537-7752
smiranda@csusb.edu

Departmental Units

Distributed Technology Services
Jim O'Linger, Director
(909) 537-5470
jolinger@csusb.edu

Identity, Security & Emerging Technologies
James Macdonell, Lead Security Analyst
(909) 537-7262
jmacdone@csusb.edu

Technology Operations
Vacant, Director

Technology Support Center and Training Services
Jim O'Linger, Director
(909) 537-5470
jolinger@csusb.edu

Christopher Bradney, Assistant Director
(909) 537-4462
christopher.bradney@csusb.edu

Palm Desert Campus Information Technology Services
Patricia Weyand, Director
(909) 537-8159
pweyand@csusb.edu