About Us
Telecommunications & Network Services (TNS) plans, supports, manages, maintains, and repairs the campus telecommunication system, the campus data network and supporting servers.
The Telecommunications team is responsible for supplying and repairing telephone equipment, managing the campus operators, campus call centers lines, and maintaining the campus voicemail system.
The Network Services team is responsible for installing, managing, and maintaining the campus network infrastructure, various campus-wide network applications, and specific network systems providing campus-wide functions.
Services
Infrastructure Services
- Cabling Projects
- Fiber and Copper Infrastructure
- Cellular Infrastructure
- Education Broadband Services
- FCC Licensing
Network Services
- Domain Name Service
- Network Security and Monitoring
- Preventive Maintenance
- Wired Network Management
- Wireless Network Management
- Virtual Private Network
Client Services
- Work Order Management
- Project and Construction Management
Voice Services
- Audio Conferencing Services
- Auto Attendant and Call Center
- Call Accounting and Billing
- Carrier Management
- Cellular Account Management
- Emergency Services
- Equipment Management
- Payphone Management
- Telephone Services
- Vanity Number
- Voicemail Services
User Guides
- CSUSB Unity Voice Mail Reference Guide
- CSUSB CISCO 794X/796X/797X IP Phone Reference Guide
- CSUSB CISCO 7821/7841/7861 IP Phone Reference Guide
- CSUSB CISCO 8811/8841/8851/8851NR/8861 IP Phone Reference Guide
Cisco Jabber
- Cisco Jabber- Getting Started with Cisco Jabber
- Cisco Jabber - How to Forward Calls
- Cisco Jabber - How to integrate your calendar
- Cisco Jabber - How to make a call
- Cisco Jabber - How to set notifications
- Cisco Jabber - How to set ring tones for multiple lines
- Cisco Jabber - How to set your ringtone
- Cisco Jabber - How to start a conference call
- Cisco Jabber - Keyboard shortcuts
- Cisco Jabber - Quick Start Guide for Setting up your Cisco Jabber for Windows
- Cisco Jabber- Recommended Headset
- Cisco Jabber -What is Jabber and how to Request a Jabber Set Up
- Cisco Jabber Training
Cisco Finesse
Wireless Access
| Name | Title | Phone | |
|---|---|---|---|
| Bruce Hagan | Director, Technology Operations, Cloud Services & Customer Support | (909) 537-4242 | bruce.hagan@csusb.edu |
| Elsa Lopez | Administrative Support Coordinator | (909) 537-3338 | elsa.lopez@csusb.edu |
| Darin Pain | Network Analyst | (909) 537-7449 | dpain@csusb.edu |
| David Hatch | Lead Network Analyst | (909) 537-7617 | dhatch@csusb.edu |
| Heather Hopkins | Operations Specialist | (909) 537-7450 | hhopkins@csusb.edu |
| Lonelle Minesinger | Lead Operations Specialist | (909) 537-3335 | lminesin@csusb.edu |
| Marie Thomson | Operations Specialist | (909) 537-3333 | mthomson@csusb.edu |
| Martin Garcia | Network Analyst | (909) 537-7722 | mgarcia@csusb.edu |
| Miles Sutton | Network Analyst | (909) 537-3582 | miles.sutton@csusb.edu |