About Us
Telecommunications & Network Services (TNS) plans, supports, manages, maintains, and repairs the campus telecommunication system, the campus data network and supporting servers.
The Telecommunications team is responsible for supplying and repairing telephone equipment, managing the campus operators, campus call centers lines, and maintaining the campus voicemail system.
The Network Services team is responsible for installing, managing, and maintaining the campus network infrastructure, various campus-wide network applications, and specific network systems providing campus-wide functions.
Services
Client Services
- Work Order Management
- Project and Construction Management
Infrastructure Services
- Cabling Projects
- Fiber and Copper Infrastructure
- Cellular Infrastructure
Network Services
- Domain Name Service
- Network Security and Monitoring
- Preventive Maintenance
- Wired Network Management
- Wireless Network Management
- Virtual Private Network
Voice Services
- Audio Conferencing Services
- Auto Attendant and Call Center
- Call Accounting and Billing
- Carrier Management
- Cellular Account Management
- Emergency Services
- Equipment Management
- Payphone Management
- Telephone Services
- Vanity Number
- Voicemail Services
Staff
| Name | Title | Phone | |
|---|---|---|---|
| Gerard Au | Associate VP, Technology Operations and Customer Support | (909) 537-5100 | gau@csusb.edu |
| Sonia Miranda | Administrative Support Coordinator | (909) 537-7752 | smiranda@csusb.edu |
| Darin Pain | Network Analyst | (909) 537-7449 | dpain@csusb.edu |
| David Hatch | Lead Network Analyst | (909) 537-7617 | dhatch@csusb.edu |
| Heather Hopkins | Operations Specialist | (909) 537-7450 | hhopkins@csusb.edu |
| Lonelle Minesinger | Operations Specialist | (909) 537-3335 | lminesin@csusb.edu |
| Marie Thomson | Operations Specialist | (909) 537-3333 | mthomson@csusb.edu |
| Martin Garcia | Network Analyst | (909) 537-7722 | mgarcia@csusb.edu |
| Miles Sutton | Network Analyst | (909) 537-3582 | miles.sutton@csusb.edu |
| Rick Conway | Network Analyst, PMP, GROL | (909) 537-7587 | rconway@csusb.edu |