A Message from the SHC Interim Director
For information regarding Coronavirus Disease 2019 (COVID-19), please visit:
The Student Health Center remains dedicated to protecting your health and well-being. In the best interest of the health and safety of our campus community due to the current COVID-19 situation, we are operating remotely for the time being and have suspended in-person clinical and pharmacy services.
To schedule a medical appointment, for prescription refills or questions, or to request health education appointments or information, please call: (909) 537-5241. If you have an emergency that requires immediate police, medical, psychiatric or fire response, dial 911.
Phone messages are retrieved between 8:00 a.m. and 4:30 p.m. Monday through Friday (excluding holidays) and your message will be returned as soon as possible. If you are calling outside of these hours, you may leave a message and your call will be returned the next business day. You may also call (855) 262-5562 for our 24/7 non-emergency nurse advice line.
If you have an urgent health or psychiatric need, please go to urgent care or your nearest hospital emergency room. For locations, see the Emergencies and After Hours information on this website.
For up to date COVID-19 information, visit the CSUSB COVID-19 site, the CDC, or your local county’s Department of Public Health site.
The Student Health Center Staff would like you to know that we are committed to serving our students and we welcome your calls.
The California Department of Health Care Services (DHCS) has launched a free 24/7 Medi-Nurse advice line for COVID-19 symptoms, testing and treatment questions. Please call: (877) 409-9052. This service is open to anyone who does not have insurance, or is a Medi-Cal beneficiary, but does not have a regular doctor or managed care plan to oversee their care.
If you are experiencing an increase in stress due to the Coronavirus, the CDC is offering support. Please either call, text, or follow this link to connect with support to help manage stress and anxiety.
Text: TalkWithUs to 66746
Text: HABLANOS to 66746
The San Bernardino County Department of Behavioral Health also is providing no-cost mental health support during the COVID-19 outbreak. To speak with specially trained staff who can listen and provide you with support and mental health resources, please call any of the numbers below. Calls are confidential and free of charge and they are available daily from 7:00 am to 10:00 pm.
(Dial 7-1-1 for TTY users)
The Riverside County Department of Behavioral Health provides 24/7 Mental Health Urgent Care
You can also dial them directly for assistance:
Riverside: (951) 509-2499
Palm Springs: (442) 268-7000
Perris: (951) 349-4195
The Riverside University Health System – Public Health and Behavioral Health have also provided a reference guide for Coping with Stress During Infectious Disease Outbreaks
Welcome to the CSUSB Student Health Center (SHC). We offer services to students with the goal of promoting good health and wellness to keep students on the road to academic and professional success.
Our medical services include primary care, immunizations, nursing care and health education. We are also conveniently equipped with a pharmacy and laboratory.
The CSUSB Student Health Center supports students' academic success by providing high quality accessible health and psychiatric care as well as health education and wellness services in a safe, confidential and compassionate environment.
The Student Health Center provides first aid and basic out-patient care services. We have a full time staff Monday through Friday to care for your needs. First aid is always available during clinic hours to anyone on campus. Please dial 911 for emergencies from anywhere on campus for assistance. We are staffed with Doctors, Physician Assistants, Nurse Practitioners, Nurses, Medical Assistants, and a Pharmacy. Our center has contracted with local lab and X-ray services for our students. Our psychiatric services are limited to psychiatric medication evaluation and management. For counseling or therapy services please contact Counseling and Psychological Services. They also have a full time staff of Marriage and Family Therapists, Clinical Social Workers, Psychologists and supervised interns.
Health services are also offered at the CSUSB Palm Desert Campus in the R.D. and Joan Dale Hubbard Student Health and Psychological Counseling Center located in HS-119.
As an enrolled student at CSUSB, you pay a Student Health Fee and are eligible for health and counseling services at the Student Health Center and Counseling & Psychological Services office. Your Student Health Fee supports and finances the operation of the Health Center. Although basic health care is provided, treatment for major illnesses and injury (e.g., motor vehicle accidents), as well as certain conditions requiring a specialist or hospitalization, are beyond the scope of service. Students are referred to an outside provider for these illnesses or injuries and it is the student's responsibility to pay the costs associated with the referral. It is important to carry health insurance. Faculty and staff are not eligible for services except in case of emergency.
Please call ahead to schedule an appointment and with any inquiries you may have. There is no charge for routine office visits
Typical types of clinic services offered are listed below. Some charges may apply.
- Physicals: nursing, sports, teaching, pre-employment
- Birth control: pill, ring, implant, IUCs, depo
- Emergency contraception, Sexually Transmitted Infection testing, pap smears
- Vaccines: Hepatitis B, MMR (Measles, Mumps, Rubella), TDAP (Tetanus, Diphtheria, and Pertussis), HPV, flu shots
- TB skin test: 2 appointments required
We are committed to preserving the privacy of your personal health information. The Student Health Center is a covered entity under the Health Insurance Portability and Accountability Act of 1996 (HIPAA). HIPAA is United States legislation that provides data privacy and security provisions for safeguarding medical information. We are required by Federal regulations and California law to protect the privacy of your medical information and to provide you with this notice:
This NOTICE OF PRIVACY PRACTICES describes how medical information about you may be used and disclosed and how you get access to this information.
Please read it carefully.
Concerns or Comments
Student concerns may be addressed to Carolyn O’Keefe, Psy.D., Interim Director, Student Health Center and sent via e-mail to: Carolyn.OKeefe@csusb.edu. A suggestion box is available in the waiting room and the contents addressed per the Quality Improvement committee. A patient satisfaction survey is conducted annually. Trends are analyzed and adjustments made as needed. A patient may appeal to the Title IX director, campus Ombudsman, or the Associate Vice President of Student Affairs. This reporting policy is posted on the patient Rights and Responsibilities poster displayed in the Health Center.
One of the most important things we do to earn your trust is to participate voluntarily in the quality assessment program of the Accreditation for Ambulatory Health Care (AAAHC). We have earned AAAHC Accreditation for over 25 years. Our long-standing accreditation tells you that AAAHC's independent team of health care professionals has taken a close look at us and has found that we meet their rigorous, nationally recognized standards for quality health care services.
To learn more about the infection and how to avoid catching it, please follow the links and watch the videos below.
The single best way to prevent catching the measles is to get vaccinated. The vaccine is safe and effective.
If you have questions about the measles or the vaccine, make an appointment to be seen at the Student Health Center, and bring your vaccine record to that appointment or call 909-537-5241.
Here's a link to a Measles fact sheet from the Center for Disease Control.