Dear Campus,
Beginning Wednesday, December 12, the Technology Support Center and the Cave/Lab will be open Monday through Friday from 8 AM to 5 PM until Friday, Jan. 4 at 5pm. We will also be closed over the weekends during this time. We will return to our regularly scheduled hours of support Beginning Friday, Jan. 4. The Cave/Lab will be open 24/7 after that time.
Support
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Wireless Network: eduroam
eduroam, our secure wireless network, is available to CSUSB students, faculty, staff, and visitors. Find out how to connect and much more!
Changes to Google Drive
As of March 12, 2018, Google will be ending support for the desktop “Google Drive” application and has introduced 2 new products to replace it -- “Backup and Sync” and “Drive File Stream”.
ITS Bulletins
Notification - Technology Support Center/Cave Winter Break Hours
Tuesday, December 11, 2018 - 9:37pm
Thank You,
Jim O'Linger
Director, Technology Support Center
(909) 537-5470
jolinger@csusb.edu
Planned Maintenance - Campus Network Maintenance - Dec 10-20, 2018
Friday, December 7, 2018 - 3:05pm
Dear Campus,
In an effort to improve campus network connectivity to support research and scholarly activities, IT Services will be performing various network maintenance throughout the Winter break. This will provide campus a dedicated research network to enhance connectivity to resources such as the Pacific Research Platform.
Most of the network upgrade activities will occur between December 10-20, 2018. The full network and system maintenance schedule can be found at: https://www.csusb.edu/its/support/knowledge-base/80071
On Monday 12/10/2018, ITS will perform network routing change for internet traffic at 7:30AM to leverage the newly upgraded infrastructure, 100Gbps CENIC connectivity, and a dedicated research network path. We do not anticipate any noticeable interruption to network traffic.
From 12/12-12/19, ITS will perform network maintenance to the following buildings and upgrade several academic buildings to 20Gbps connectivity. Users within these building may experience a momentary interruption to network traffic of 1-2 minutes during the maintenance window.
- University Village (12/12/2018 Beginning at 11:30 AM)
- Physical Sciences Building (12/13/2018 12:00 Noon)
- Biological Sciences Building (12/13/2018 12:15 PM)
- Social & Behavioral Sciences Building (12/17/2018 12:00 Noon)
- University Hall (12/18/2018 12:00 Noon)
- Jack Brown Hall (12/19/2018 12:00 Noon)
On Thursday 12/20/2018, ITS will upgrade firmware for the campus firewalls beginning at 11:00AM. We do not anticipate any noticeable interruption to network traffic.
Thank You,
Gerard Au
AVP for Operations & Customer Support
(909) 537-5987
gau@csusb.edu
Planned Maintenance - Blackboard Update Notification: 26 December 2018
Wednesday, December 5, 2018 - 6:16pm
Dear campus,
In accordance with the IT Governance and ATDL-approved annual maintenance schedule, the CSUSB Blackboard Support team is providing notification that on Wednesday, December 26th, we will be performing our annual Blackboard update. With this 12 hour-long update many fixes, feature enhancements, and performance enhancements will be implemented and it will require considerable downtime. The maintenance window has been set for 6:30am to 6:30pm Pacific Time.
While Blackboard may be intermittently accessible throughout the day, continuous and prolonged interruption is expected, and it is recommended that use be avoided during the maintenance window. ITS chose this date and time from a historically low usage point. We apologize for any inconvenience this maintenance update will cause.
Date: 26 December 2018
Time: 6:30am to 6:30pm Pacific Time
Thank You,
Jim O'Linger
Director, Technology Support Center
(909) 537-5470
jolinger@csusb.edu