Support

ITS Bulletins

Planned Maintenance - Facilities Server TMA

Wednesday, August 16, 2017 - 8:03am

On Monday night August 21, 2017 between the hours of 06:00 pm to 03:00 am, the Enterprise and Cloud Services (a department of ITS) Technicians will be performing Maintenance and upgrade on Facilities Server TMA . This date and time was chosen based on minimal use of the system and minimal interruption to campus operations.

This maintenance will impact the Facilities Services during this process.

Thank You,

Khalil  Daneshvar
Assistant Director of Enterprise & Cloud Services
(909) 537-5189
kdaneshv@csusb.edu

Outage - Intermittent Network Interruption

Tuesday, August 15, 2017 - 5:42pm

IT Services detected some unusual network activities that briefly impacted network services shortly after 5pm, today, August 15, 2017. The cause of the incident is unknown. We are currently looking into the issue and will make attempts to resolve it as soon as possible. We apologize for any inconvenience this may have caused.

Thank You,

Gerard Au
AVP for Operations & Customer Support
(909) 537-5987
gau@csusb.edu

Planned Maintenance - Blackboard Maintenance: 10 September 2017

Tuesday, August 15, 2017 - 11:36am

Dear Campus,

The monthly Blackboard maintenance window for September will be pushed back one week to Sunday, September 10th so that the Blackboard support team may install a cumulative update that will require up to 8 hours to complete from 1am to 9am Pacific Time, during which time Blackboard will NOT be available.

Below are some of the more common issues to be addressed by this update that have affected CSUSB. However, the complete guide for this update may be found here.

  •          SCORM fails to pass scores
  •          Users with Forum Role of Manager receive Access Denied error when attempting to access an Unavailable forum
  •          Due Dates added/edited on Assignments via the tool do not display in the To Do module
  •          Course Copies do not bring linked files forward
  •          When performing a Course Copy into an Existing Course, only 100 files are copied to the Destination Course
  •          Deleted Group leaves orphaned Group Attempts that break Needs Grading
  •          Unable to Export Rubrics
  •          Total column not rounding to expected letter grade

Thank You,

Jim O'Linger
Director of Enterprise Services & Technology Support
(909) 537-5470
jolinger@csusb.edu

Planned Maintenance - Network Maintenance August 14-17, 2017

Wednesday, August 9, 2017 - 5:41pm

IT Services will be performing a significant amount of network maintenance over the next two weeks in preparation for the Academic Year.  Please refer to the maintenance schedule below for service impacts. In order to minimize impacts to campus, all maintenance will be performed outside of University business hours.

Week of August 14 – All maintenance scheduled between 5:30pm-7pm

August 14 – Wireless Network [User impact: Minimal. Rolling interruptions of up to 5 minutes as wireless access points reboot]

August 15 – Campus Firewall [User impact: Minimal to none]

August 16 – Wireless Router, PDC Edge Router, PDC Core Switch [User impact: Minimal to none]

August 17 – San Bernardino Campus Core Switches [User impact: Minimal. Bookstore building and EOC may be impacted up to 15 minutes]

Thank You,

Gerard Au
AVP for Operations & Customer Support
(909) 537-5987
gau@csusb.edu

Planned Maintenance - Campus web server, Cumulus server (photo server), and SOTEs server

Monday, August 14, 2017 - 10:20am

On Monday, August 14, 2017 from 8:00pm-11:59pm, ECS (Enterprise & Cloud Services) technician will be applying security updates to the Campus web server, Cumulus (photo server) server, and SOTEs server. This day and time was chosen based on lowest campus usage of these services and minimal impact to University operations. During this period, the above systems may be temporarily unavailable. If you continue to have difficulties accessing these services after the maintenance period, please contact the Technology Support Center at support@csusb.edu or (909) 537-7677. We apologize for any inconvenience this may cause

Thank You,

Khalil  Daneshvar
Assistant Director of Enterprise & Cloud Services
(909) 537-5189
kdaneshv@csusb.edu