Main Content Region

Support

ITS Bulletins

Outage Resolved - myCoyote - Degraded performance

Monday, November 28, 2022 - 7:14am

Update: The vendor reports “A fix has been implemented and we are monitoring the results.”  Any additional updates will be published at https://support.modolabs.com


Original bulletin: ITS is observing performance issues with the myCoyote portal, with pages taking 30 seconds or longer to render.  We are working closely with our vendor to restore normal performance.

Thank you,
MPP Signature

James Macdonell
Lead for Identity, Security & Enterprise Technology
(909) 537-3757
jmacdone@csusb.edu

Notification - myCoyote Winter 2022 Update

Wednesday, November 16, 2022 - 9:27am

Dear faculty,

On December 12, 2022 there will be an update applied to the myCoyote portal interface. We have not only made a webpage where you can view images of these changes and how they might affect your experience, but we are providing a link for you to login and test-drive the update.

In general, this is an upgrade to our myCoyote platform (from Modo 3 to 4) and will help us eventually implement a more personalized user experience for students, faculty, and staff. Faculty will see a new dropdown menu at the top center of the page that contains commonly visited places such as Canvas and the Faculty Center.

Webpage with Update Information

Test-Drive the Portal Prior to 12/12/2022

Please let me know if you have any questions or concerns.

Thank you,
MPP Signature

Michael Casadonte
Director of Digital Transformation
(909) 537-5086
mcasadon@csusb.edu

Frequently Asked Questions

How do I activate myCoyote account?

When attempting to activate your myCoyote account please note the following common mistakes:

  • Please wait 24-48 hours after receiving the email telling you to activate your myCoyote account
  • If you have your preferred name on file use this instead of your legal name (ex: John instead of Johnathan)
  • If your last name contains a hyphen or multiple last names it must be entered exactly as it is on file
  • Your DOB must be in the format mm/dd/yyyy

Further step-by-step instructions can be found by visiting the myCoyote - Account Activation knowledge article. If after following the instructions you are still experiencing issues, please call the Technology Support Center at (909) 537-7677.

How do I activate or reactivate DUO on my mobile device?

To activate DUO for the first time please follow the step-by-step instructions by visiting the Duo Multi-Factor Authentication Set Up: A Step by Step Guide knowledge article.  *NOTE: Once started the setup process must be completed in one sitting.

To reactivate DUO on a new mobile device with the same phone number as the old mobile device please follow the step-by-step instructions by visiting the Reactivate Duo On A New Phone knowledge article.

To reactivate DUO on a new mobile device with a new phone number please call the Technology Support Center at (909) 537-7677.

What do I do if I don’t see my classes in Canvas?

If you have just registered for a course, please wait 24 hours for it to be available in Canvas. If 24 hours has passed and the course is still not visible, please reference this IT help article on Course Availability on Canvas. If the problem persists after taking these steps, please call 909-537-7677 for assistance.

How do I obtain a myCoyote OneCard?

Please follow the detailed directions for submitting a Coyote Photo on a Computer or submitting a Coyote Photo on a Mobile Device. For a digital ID card, reference the articles on Downloading the Digital Coyote OneCard and Using the Digital Coyote OneCard

A physical OneCard can be obtained by coming to PL 1108 Mon-Sat from 8 am to 5 pm.  You will need to know your ID number and you will need to have a form of identification, such as a driver’s license, California ID, or passport.

How do I connect to the campus Wi-Fi?

Choose eduroam from the list of available networks.   Enter your username/password in the following format:

Username: CoyoteID@csusb.edu (ex: 001234567@csusb.edu  *NOTE: This is not your email address)
Password: Your CSUSB Password (same as your myCoyote password)

Further step-by-step instructions can be found by visiting the Connecting to Campus WiFi knowledge article.

If Eduroam does not show up on the list of available networks, please follow the instructions in this Knowledge Article

I am an alumni and my @CoyoteMail has been disabled

Student email accounts (@coyote.csusb.edu) expire one year after a student graduates. Please reference our Email Accounts for Graduated Students IT help article for detailed instructions on how to request an alumni email account, transfer your emails and files, setting up forwarding and setting up automated replies from your former student account.