ITS Bulletins
Planned Maintenance - CHRS PeopleSoft Unavailable 3/17/26 5PM - 3/23/26 8AM
The PeopleSoft Common Human Resources System (CHRS) will be temporarily unavailable due to scheduled maintenance while the Chancellor’s Office onboards additional campuses to the system.
Outage Schedule
CHRS will be unavailable beginning Tuesday, March 17 at 5:00 PM and will remain offline until Monday, March 23 at 8:00 AM.
System Impact
During this time, campus users will not be able to log in to the CHRS system. The outage will affect access to the following areas:
- Employee Self-Service
- Absence Management
- Student Time Reporting
- Temporary Academic Employment
- Manager Self-Service
- Absence Management
- Student Time Approvals
- Human Resources modules within CHRS
- All Modules unavailable
- Employees newly hired between 3/16/26 and 3/23/26:
- CSU Learn Trainings unavailable until approximately 3/24/26 (new employees only)
- CIA Requests may be delayed
Important Note
This outage does not impact PeopleSoft Campus Solutions, which will remain available during this period.
Thank you for your understanding.
Carly Hanson
Assistant Director, CHRS and Finance System
(909) 537-3089
chanson@csusb.edu
Frequently Asked Questions
When attempting to activate your myCoyote account please note the following common mistakes:
- Please wait 24-48 hours after receiving the email telling you to activate your myCoyote account
- If you have your preferred name on file use this instead of your legal name (ex: John instead of Johnathan)
- If your last name contains a hyphen or multiple last names it must be entered exactly as it is on file
- Your DOB must be in the format mm/dd/yyyy
Further step-by-step instructions can be found by visiting the myCoyote - Account Activation knowledge article. If after following the instructions you are still experiencing issues, please call the Technology Support Center at (909) 537-7677.
To activate DUO for the first time please follow the step-by-step instructions by visiting the Duo Multi-Factor Authentication Set Up: A Step by Step Guide knowledge article. *NOTE: Once started the setup process must be completed in one sitting.
To reactivate DUO on a new mobile device with the same phone number as the old mobile device please follow the step-by-step instructions by visiting the Reactivate Duo On A New Phone knowledge article.
To reactivate DUO on a new mobile device with a new phone number please call the Technology Support Center at (909) 537-7677.
If you have just registered for a course, please wait 24 hours for it to be available in Canvas. If 24 hours has passed and the course is still not visible, please reference this IT help article on Course Availability on Canvas. If the problem persists after taking these steps, please call 909-537-7677 for assistance.
Please follow the detailed directions for submitting a Coyote Photo on a Computer or submitting a Coyote Photo on a Mobile Device. For a digital ID card, reference the articles on Using the Digital Coyote OneCard
A physical OneCard can be obtained by coming to PL-1109 Mon-Sat from 8 am to 5 pm. You will need to know your ID number and you will need to have a form of identification, such as a driver’s license, California ID, or passport.
Choose eduroam from the list of available networks. Enter your username/password in the following format:
Username: CoyoteID@csusb.edu (ex: 001234567@csusb.edu *NOTE: This is not your email address)
Password: Your CSUSB Password (same as your myCoyote password)
Further step-by-step instructions can be found by visiting the Connecting to Campus WiFi knowledge article.
Student email accounts (@coyote.csusb.edu) expire one year after a student graduates. Please reference our Email Accounts for Graduated Students IT help article for detailed instructions on how to request an alumni email account, transfer your emails and files, setting up forwarding and setting up automated replies from your former student account.