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Support

ITS Bulletins

Planned Maintenance - Network Maintenance - May 28-31, 2019

Thursday, May 23, 2019 - 5:56pm

In preparation for a major network upgrade during the Summer Quarter, IT Services will be performing maintenance on several network switches during the week of May 28-31, 2019.

While impact to users are expected to be minimal, users may experience brief network interruption of up to a few seconds on May 30 or 31.  Buildings and floors affected include:

Faculty Office Building
Pfau Library (Addition) North Wing 1st Floor
Pfau Library (Tower) 2nd and 3rd Floor


All other parts of campus will not be affected. If you are tenants in these buildings and experience extended network outage during this week, please contact the Technology Support Center and we will resolve the issue as quickly as possible. We apologize for any inconvenience this may cause.

Thank You,

Gerard Au
AVP for Operations & Customer Support
(909) 537-5987
gau@csusb.edu

Planned Maintenance - Campus Enterprise Service Management System

Thursday, May 16, 2019 - 4:25pm

The Campus Enterprise Service Management system (the ITS ticketing system) is set to undergo its monthly maintenance tomorrow, Friday May 17th, from 7pm to 1am Saturday morning. During this maintenance window, access to the Enterprise Service Management system may be intermittently unavailable. We apologize for any inconvenience this may cause you.

If you need to contact ITS for support during a period of system unavailability, please give us a call or send us an email for prompt service.

Thank You,

Chris Bradney
Assistant Director, Technology Support Center
(909) 537-4462
Christopher.Bradney@csusb.edu