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Support

ITS Bulletins

Update - RESOLED: Various systems impacted

Sunday, April 22, 2018 - 11:58am

ITS technicians resolved the issue that impacted connectivity to various systems by approximately 11:30am and will continue to monitor services. The issue was identified to be a network equipment issue in the campus data center. Should you continue to experience difficulties accessing resources such as Office 365, VPN, please contact the Technology Support Center.

Thank You,

Gerard Au
AVP for Operations & Customer Support
(909) 537-5987
gau@csusb.edu

Outage - Various systems impacted

Sunday, April 22, 2018 - 11:20am

IT Services is investigating a connectivity issue that may be impacting various campus systems including Office 365. The issue was reported around 10:45am and ITS technicians are actively restoring system connectivity. At this time users may experience intermittent connectivity We will continue to keep campus informed as more information becomes available.

Thank You,

Gerard Au
AVP for Operations & Customer Support
(909) 537-5987
gau@csusb.edu

Planned Maintenance - Blackboard Maintenance Notification

Friday, April 20, 2018 - 5:40pm

Blackboard Maintenance Notification
20 April 2018

ITS received late notification this afternoon that Blackboard will be proactively deploying security updates and enhancing HTML filtering to their Managed Hosting clients among which CSUSB is included. The maintenance window begins tonight, April 20th, from 11pm to 3am Pacific Time April 21st. During this time Blackboard will be available but it is recommended that users not engage in taking any exams through Blackboard. However, we are notifying you in the event you experience any intermittent connectivity for a few minutes during this maintenance window.

Start: 20 April 2018 at 11:00pm Pacific Time

End: 21 April 2018 at 3:00am Pacific Time

Thank You,

Jim O'Linger
Director, Technology Support Center
(909) 537-5470
jolinger@csusb.edu

Planned Maintenance - PeopleSoft Student and Public Class Search

Wednesday, April 18, 2018 - 4:55pm

Tonight, 4/18/2018 at 9 pm, you may experience a brief downtime of PeopleSoft Student and and the public Class Search page.  PeopleSoft Student App and Web Server needs to be bounced to clear cache.

The public class search page needs a reboot to add memory.

Thank You,

Lenora Rodgers
Director of Administrative Computing & Business Intelligence
(909) 537-7264
lenora@csusb.edu

Notification - Blackboard Down

Tuesday, April 17, 2018 - 7:53am

Dear Campus,

Unfortunately, Blackboard is still having intermittent connectivity issues.  Some users can connect, while others cannot.  It appears that on-campus connections are working, but off-campus users are getting mixed results.  ITS technicians are in contact with Blackboard support and we will update you as the day progresses.  We apologize for any inconvenience this may cause.

 

Thank You,

Jim O'Linger
Director, Technology Support Center
(909) 537-5470
jolinger@csusb.edu

Planned Maintenance - Campus Telephone Circuit Maintenance - April 19, 2018 5:30pm

Monday, April 16, 2018 - 9:20am

IT Services will be working with Frontier Communication to perform a proactive maintenance on two of the main campus telephone circuts on Thursday, April 19, 2018 between 5:30-6:30pm. We do not anticipate any service interruption during the maintenance window, but we are notifying the campus community as a precaution. Should you experience any issues (such as drop calls or fast-busy tones) after the maintenance window, please report the issues to the Technology Support Center.

Thank You,

Gerard Au
AVP for Operations & Customer Support
(909) 537-5987
gau@csusb.edu