ITS Bulletins
Outage Resolved - Canvas Outage and Precautions
Instructure, the vendor providing our Canvas learning management system, has announced that Canvas is once again available for use.
What You Need to Know Before Logging In
While the Canvas platform is back online, we are operating in a state of enhanced vigilance. We ask all faculty and students to follow these safety protocols:
- Audit Your Course Links: If you are a faculty member, please do a quick review of your course "Announcements" or "Modules." If you see any unfamiliar links or messages that were posted between May 3 and May 7, do not click on them; delete them and contact the CSUSB Information Security team at abuse@csusb.edu.
- Be Wary of “Urgent” Requests: The group responsible for this breach may attempt to send highly convincing phishing emails. Continue to be alert to unsolicited emails or messages appearing to come from Canvas, particularly any requesting login credentials or personal information. Report anything suspicious to the CSUSB Security team at abuse@csusb.edu.
- File Safety: While there is no direct evidence at this time of malware being injected into existing files, we recommend that users not download and open unexpected attachments that appeared during the outage period.
Academic Support & Flexibility
We understand the timing of this disruption is particularly challenging as many students and faculty are navigating exams and the end of the semester.
- Direct Outreach: We understand that both students and faculty may feel uneasy about the reliability of Canvas links and file attachments. To help reduce anxiety and prevent any risk of missing or inaccessible work, we encourage academic leaders and faculty to reach out to their students to evaluate contingency plans. To maintain alignment with our security protocols, ensure that any attachments are sent from students’ official CSUSB email addresses. This added step provides an extra layer of protection for our systems while giving students and faculty confidence that assignments have been securely received and are readily accessible.
- Flexibility: Recognizing the Canvas outage placed unexpected pressure on students, we ask academic leaders and faculty to offer flexibility with deadlines for anyone who could not submit assignments or access needed course materials while the system was down.
Continued Monitoring
CSUSB's information security team will continue to coordinate with CSU Chancellor's Office and Instructure and monitor the situation and our Canvas environment. If you have any ongoing technical or cybersecurity concerns, please contact support@csusb.edu.
We recognize the impact this has had, especially as you navigate the end of the semester, and for many of you, are looking ahead to commencement. We ask for patience as we continue to navigate this evolving situation together.
Additional Information
Canvas Incident Update Page: https://www.instructure.com/incident_update
CSU Incident Report: https://lts.calstate.edu/csu-canvas-incident-reports
Gerard Au
Chief Information Officer
(909) 537-5987
gau@csusb.edu
Planned Maintenance - CHRS PeopleSoft Unavailable 5/6/26 5PM - 5/11/26 8AM
The PeopleSoft Common Human Resources System (CHRS) will be temporarily unavailable due to scheduled maintenance while the Chancellor’s Office onboards four additional campuses to the system.
Outage Schedule
CHRS will be unavailable beginning Wednesday, May 6th at 5:00 PM and will remain offline until Monday, May 11th at 8:00 AM.
System Impact
During this time, campus users will not be able to log in to the CHRS system. The outage will affect access to the following areas:
- Employee Self-Service
- Absence Management
- Student Time Reporting
- Temporary Academic Employment
- Manager Self-Service
- Absence Management
- Student Time Approvals
- Human Resources modules within CHRS
- All Modules unavailable
- Employees newly hired between 5/6/26 and 5/13/26:
- CSU Learn Trainings unavailable until approximately 5/13/26 (new employees only)
- CIA Requests may be delayed
Important Note
This outage does not impact PeopleSoft Campus Solutions, which will remain available during this period.
Thank you for your understanding during this time.
Carly Hanson
Assistant Director, CHRS and Finance System
(909) 537-3089
chanson@csusb.edu
Frequently Asked Questions
When attempting to activate your myCoyote account please note the following common mistakes:
- Please wait 24-48 hours after receiving the email telling you to activate your myCoyote account
- If you have your preferred name on file use this instead of your legal name (ex: John instead of Johnathan)
- If your last name contains a hyphen or multiple last names it must be entered exactly as it is on file
- Your DOB must be in the format mm/dd/yyyy
Further step-by-step instructions can be found by visiting the myCoyote - Account Activation knowledge article. If after following the instructions you are still experiencing issues, please call the Technology Support Center at (909) 537-7677.
To activate DUO for the first time please follow the step-by-step instructions by visiting the Duo Multi-Factor Authentication Set Up: A Step by Step Guide knowledge article. *NOTE: Once started the setup process must be completed in one sitting.
To reactivate DUO on a new mobile device with the same phone number as the old mobile device please follow the step-by-step instructions by visiting the Reactivate Duo On A New Phone knowledge article.
To reactivate DUO on a new mobile device with a new phone number please call the Technology Support Center at (909) 537-7677.
If you have just registered for a course, please wait 24 hours for it to be available in Canvas. If 24 hours has passed and the course is still not visible, please reference this IT help article on Course Availability on Canvas. If the problem persists after taking these steps, please call 909-537-7677 for assistance.
Please follow the detailed directions for submitting a Coyote Photo on a Computer or submitting a Coyote Photo on a Mobile Device. For a digital ID card, reference the articles on Using the Digital Coyote OneCard
A physical OneCard can be obtained by coming to PL-1109 Mon-Sat from 8 am to 5 pm. You will need to know your ID number and you will need to have a form of identification, such as a driver’s license, California ID, or passport.
Choose eduroam from the list of available networks. Enter your username/password in the following format:
Username: CoyoteID@csusb.edu (ex: 001234567@csusb.edu *NOTE: This is not your email address)
Password: Your CSUSB Password (same as your myCoyote password)
Further step-by-step instructions can be found by visiting the Connecting to Campus WiFi knowledge article.
Student email accounts (@coyote.csusb.edu) expire one year after a student graduates. Please reference our Email Accounts for Graduated Students IT help article for detailed instructions on how to request an alumni email account, transfer your emails and files, setting up forwarding and setting up automated replies from your former student account.