Support

Dear Campus Community,

We have several items that we would like to share with you.  First, the large file transfer site, FileSender, that the CSU has used for many years is being deprecated.  It was deprecated on August 16, 2020 and is no longer available.  In light of this, the CSU has purchased a subscription to MOVEit.  Which can be used to send large files within the CSU system.  You can find MOVEit in the Collaborate tile in your MyCoyote portal, along with the Google Drive and OneDrive links.

If you need to send files to people outside of the CSU, such as vendors, faculty at other universities, etc, please consider using your Microsoft OneDrive or your Google Drive.  ITS has developed new Knowledgebase articles on how to share your files from Google Drive and OneDrive:

Google Drive:

https://www.csusb.edu/its/support/it-knowledge-base/detail?id=9464750ca9adc9f13e066c468292fc8489b8bd7bbb

OneDrive:

https://www.csusb.edu/its/support/it-knowledge-base/detail?id=94645b9e4fded41a358ca24d75b909889c2e1f6a1a

Lastly, Information Technology Services will continue its “Virtual Technology Support Hour,” in which members of the campus community are invited to ask ITS techs any technology-related questions they may have. This service will be offered on Mondays at 10am, Tuesdays at Noon, and on Thursdays at 3pm.  Please join us via Zoom at  https://csusb.zoom.us/j/9095377677 during these times - you can simply pop in anytime during the support hours and ask your questions.

If you have questions about any of these topics, please call the Technology Support Center at the number below.