Support | CSUSB

If you can't find a solution in our knowledgebase, submit a support ticket for further assistance.

From trouble logging in to activating your myCoyote account, this is our collection of support knowledge based on common requests we've received over the years.

Wedge Lab Open 24/7

The new study area and open lab inside the wedge is now open 24/7! Make sure to stop by and check out the newly renovated space.

ITS Bulletins

Planned Maintenance - MyCoyote Portal Upgrade June 22-23, 2017

Wednesday, June 21, 2017 - 2:42pm

From Thursday, June 22nd at 10 PM until Friday, June 23rd at 5 AM, MyCoyote Portal access will not be available as we upgrade MyCoyote to a newer release of the software that will have better performance. All other systems, such as BlackBoard, Gmail, and PeopleSoft Student Center will be available via the links below. If you experience any difficulties accessing any of the sites below, please contact the Technology Support Center at 909-537-7677.

Impact to Services or Applications

All applications within MyCoyote will be available during the maintenance window. These applications can be accessed by clicking on the direct link below and then entering your username and password when prompted.

Thank you,

Lenora Rodgers

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California State University San Bernardino, Information Technology Services
Director of Administrative Computing & Business Intelligence
5500 University Parkway, San Bernardino, CA 92407
Work: (909) 537-7264 | FAX: (909) 537-7001 | Email: lenora@csusb.edu | Web: www.csusb.edu

Thank You,

Lenora Rodgers

Planned Maintenance - vSphere and SAN Upgrade

Wednesday, June 21, 2017 - 1:44pm

On Friday, July 7th, 2017 between the hours of 09:00 am to 03:00 PM, the Enterprise and Cloud Services (a department of ITS) Technicians will be performing upgrades for the Campus vSphere and SAN Enterprise Storage Infrastructure. This date and time was chosen based on minimal use of the system and minimal interruption to campus operations.

No downtime expected and no services will be impacted, however we are notifying you just in case you experience any issues.

Thank You,

Khalil Daneshvar

Planned Maintenance - Campus web server, Cumulus server (photo server), and SOTEs server

Monday, June 19, 2017 - 11:51am

On Monday, June 19, 2017 from 8:00pm-11:59pm, ECS (Enterprise & Cloud Services) technician will be applying security updates to the Campus web server, Cumulus (photo server) server, and SOTEs server. This day and time was chosen based on lowest campus usage of these services and minimal impact to University operations. During this period, the above systems may be temporarily unavailable. If you continue to have difficulties accessing these services after the maintenance period, please contact the Technology Support Center at support@csusb.edu or (909) 537-7677. We apologize for any inconvenience this may cause.

Thank You,

Khalil Daneshvar