ITS Bulletins
Notification - Change to Adobe Creative Cloud's Deleted File Retention
ITS was made aware that Adobe will be implementing a new policy for deleted items in Creative Cloud. Per Adobe, starting June 4, 2023, files that are deleted will only be retained for 30 days. Files older than 30 days will be permanently deleted. Below is the email provided by Adobe which also contains next steps.
Dear Valued Customer,
In order to optimize your cloud storage capacity, Adobe is implementing a new process for deleted files in Creative Cloud storage. Starting June 4, 2023, newly deleted files will be retained for 30 days and then permanently removed. Deleted files stored for over 30 days in the Deleted folder prior to this date will also be permanently removed. You may not see these changes right away.
Here’s what to do next:
• Review all files in your Deleted folder and recover those you wish to keep.
• Permanently delete files on your own to recover storage quota here [t-info.mail.adobe.com].
• Do nothing and the new process will begin to manage retention of your deleted files.
Adobe’s Customer Support organization is available to answer any questions. Please contact them here [t-info.mail.adobe.com].
Regards,
Creative Cloud Services Team
Brandon Sierra
Assistant Director, Technology Support Center
(909) 537-3476
bsierra@csusb.edu
Frequently Asked Questions
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Further step-by-step instructions can be found by visiting the myCoyote - Account Activation knowledge article. If after following the instructions you are still experiencing issues, please call the Technology Support Center at (909) 537-7677.
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