ITS Bulletins
Planned Maintenance - Atrium Maintenance
Atrium, the platform used by the Digital Coyote One Card system will undergo scheduled maintenance on Monday, May 19, 2025, at 10:05 p.m. PT, with a backup date of Wednesday, May 20 at the same time. This upgrade will enhance firewall security and requires a two-hour service outage.
During this time, Atrium Core services will be unavailable and no transactions will process.
To prevent service disruption, please put all POS devices into offline mode to ensure uninterrupted service for clients.
Gerardo Garcia-Sotelo
Interim Manager, Technology Support and Operations
(909) 537-7729
gsotelo@csusb.edu
Planned Maintenance - Campus Web Environment Upgrade
Dear Campus Community,
This is a reminder that on Monday, May 19, 2025, between 4:00 a.m. and 7:00 a.m., the Web Services team will be performing an upgrade to our web editing tool. During this brief maintenance window, the entire CSUSB website will be unavailable. We anticipate the website will be fully operational again before the majority of our campus community begins their day.
Please note: Systems such as myCoyote, Canvas, PeopleSoft, and Email will remain available and will not be affected by this update. These services can be accessed directly in the myCoyote portal (https://my.csusb.edu) during the maintenance period.
Website content editors have received a separate email with:
- Detailed information about the upcoming changes
- Resources to support a smooth transition
- Invitations to attend one of two campus-wide open forums, where they can ask questions and view demonstrations of the new features. Everyone is welcome to attend the forums.
Thank you for your patience as we work to improve our web services.
Michael Casadonte
Director of Digital Transformation
(909) 537-5086
mcasadon@csusb.edu
Frequently Asked Questions
When attempting to activate your myCoyote account please note the following common mistakes:
- Please wait 24-48 hours after receiving the email telling you to activate your myCoyote account
- If you have your preferred name on file use this instead of your legal name (ex: John instead of Johnathan)
- If your last name contains a hyphen or multiple last names it must be entered exactly as it is on file
- Your DOB must be in the format mm/dd/yyyy
Further step-by-step instructions can be found by visiting the myCoyote - Account Activation knowledge article. If after following the instructions you are still experiencing issues, please call the Technology Support Center at (909) 537-7677.
To activate DUO for the first time please follow the step-by-step instructions by visiting the Duo Multi-Factor Authentication Set Up: A Step by Step Guide knowledge article. *NOTE: Once started the setup process must be completed in one sitting.
To reactivate DUO on a new mobile device with the same phone number as the old mobile device please follow the step-by-step instructions by visiting the Reactivate Duo On A New Phone knowledge article.
To reactivate DUO on a new mobile device with a new phone number please call the Technology Support Center at (909) 537-7677.
If you have just registered for a course, please wait 24 hours for it to be available in Canvas. If 24 hours has passed and the course is still not visible, please reference this IT help article on Course Availability on Canvas. If the problem persists after taking these steps, please call 909-537-7677 for assistance.
Please follow the detailed directions for submitting a Coyote Photo on a Computer or submitting a Coyote Photo on a Mobile Device. For a digital ID card, reference the articles on Using the Digital Coyote OneCard
A physical OneCard can be obtained by coming to PL-1109 Mon-Sat from 8 am to 5 pm. You will need to know your ID number and you will need to have a form of identification, such as a driver’s license, California ID, or passport.
Choose eduroam from the list of available networks. Enter your username/password in the following format:
Username: CoyoteID@csusb.edu (ex: 001234567@csusb.edu *NOTE: This is not your email address)
Password: Your CSUSB Password (same as your myCoyote password)
Further step-by-step instructions can be found by visiting the Connecting to Campus WiFi knowledge article.
If Eduroam does not show up on the list of available networks, please follow the instructions in this Knowledge Article
Student email accounts (@coyote.csusb.edu) expire one year after a student graduates. Please reference our Email Accounts for Graduated Students IT help article for detailed instructions on how to request an alumni email account, transfer your emails and files, setting up forwarding and setting up automated replies from your former student account.