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Support

ITS Bulletins

Planned Maintenance - PeopleSoft Student and Public Class Search

Wednesday, April 18, 2018 - 4:55pm

Tonight, 4/18/2018 at 9 pm, you may experience a brief downtime of PeopleSoft Student and and the public Class Search page.  PeopleSoft Student App and Web Server needs to be bounced to clear cache.

The public class search page needs a reboot to add memory.

Thank You,

Lenora Rodgers
Director of Administrative Computing & Business Intelligence
(909) 537-7264
lenora@csusb.edu

Notification - Blackboard Down

Tuesday, April 17, 2018 - 7:53am

Dear Campus,

Unfortunately, Blackboard is still having intermittent connectivity issues.  Some users can connect, while others cannot.  It appears that on-campus connections are working, but off-campus users are getting mixed results.  ITS technicians are in contact with Blackboard support and we will update you as the day progresses.  We apologize for any inconvenience this may cause.

 

Thank You,

Jim O'Linger
Director, Technology Support Center
(909) 537-5470
jolinger@csusb.edu

Planned Maintenance - Campus Telephone Circuit Maintenance - April 19, 2018 5:30pm

Monday, April 16, 2018 - 9:20am

IT Services will be working with Frontier Communication to perform a proactive maintenance on two of the main campus telephone circuts on Thursday, April 19, 2018 between 5:30-6:30pm. We do not anticipate any service interruption during the maintenance window, but we are notifying the campus community as a precaution. Should you experience any issues (such as drop calls or fast-busy tones) after the maintenance window, please report the issues to the Technology Support Center.

Thank You,

Gerard Au
AVP for Operations & Customer Support
(909) 537-5987
gau@csusb.edu

Notification - Phishing - Fake DocuSign "Electronic Signature" email

Wednesday, April 11, 2018 - 2:19pm

Another round of phishing claiming to be from "DocuSign" and using the subject "Electronic Signature, Needed for example@csusb.edu" was delivered to about 130 recipients just before noon today.

These emails are phishing.  Please disregard them.  DO NOT click the link.  ITS technicians are working to purge this message.

This appears to be repeat of the incident on Thursday where a SendGrid customer had their credentials compromised.  We're working with SendGrid and our spam filtering provider to help prevent similar messages from being delivered in the future.

Thank You,

James Macdonell
Lead Infrastructure Analyst
(909) 537-3757
jmacdone@csusb.edu