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The campus closure scheduled for Spring quarter will require faculty to format their courses in alternate teaching modalities. Please use our Instructional Continuity button, below, to find and explore alternatives for successful instruction during the closure. Below this box, please select "ATI Faculty Workshops in Alternative Teaching Modalities" for dates, live Zoom links, and recordings of previous workshops.

ATI Faculty Workshops in Alternate Teaching Modalities Instructional Continuity Student Resources for Virtual LearningStaff Resources for Telecommuting

CSUSB Email: Lists, Listservs, Groups, and Shared Mailboxes

CSUSB supports a number of methods for using one email address to distribute information to a group of people.

Request a New List

To request a new mailing list, please Open a Support Ticket

You will be asked to provide information about your mailing list, and make some choices about the technology used to support the new list.

  • List name - Must be one word and not have any spaces in it as this will be used in the email address for your list serve.
  • Owner - The email address of the list owner(s).
  • Description - A terse phrase identifying this list. If your list is advertised this description will be provided to potential subscribers so that they can decide if they want to subscribe.
  • Advertised - Should your list be shown in the listing of public mailing lists?
  • Subscribe policy - Should the list owner approve new members? By default listservs send an email to a potential subscriber to confirm their request. If the owner wants to control who subscribes to their mailing list, the listserv can forward these requests to the owner instead.
  • Membership exposure - Should the list of members be shown to anyone, list members, or only the list owner?
  • List type - Will this list be used for discussions, announcements, or be public. See Types of Lists for details.

What type of email do I need?

With so many ways to send and receive email it can be difficult to know which type of email address will suit your needs.

Distribution List

Distribution lists are maintained in Office 365 and end in @csusb.edu.  This type of address is typically NOT used in the From field. Members of distribution lists must be other @csusb.edu address.  Distribution lists are used to reach a small group of members, such as an office, where you want replies to come from an individual member.  This type of address is great for intra-office communication.  Updates to the distribution list membership are made through opening a Support Ticket

Mailing List

Mailing lists are maintained in Google Groups and end in @groups.csusb.edu.  This type of address is NOT used in the From field. Members of mailing lists can be anyone.  Mailing lists are used to reach a large group of members, where advanced features are desired such as member self-service (subscribe and unsubscribe), message moderation, digests and other Google Groups features.  This type of address is great for classes, departments communicating with students in their program, etc.  Updates to the list are made by the mailing lists owners themselves.

Shared Mailbox

Shared mailboxes are maintained In Office 365 and end in @csusb.edu.  This type of address CAN be used in the From field. Members are given full-access permission (view mail, set mailbox features such as auto-reply, etc.) and send-as permission (use the address in the From field to send mail).  This type of address is great for official department communication with the campus list and other situations where you want to reply from a single address.  Updates to the Shared Mailbox membership are made through opening a Support Ticket

User Mailbox

User mailboxes are maintained in Office 365 and end in @csusb.edu.  This is your personal email address, so you are the only one who can send and receive mail.  Full-time employees are automatically given a user mailbox.  Student assistants are not automatically given a user mailbox.  However, they can be requested through opening a Support Ticket .  

General Information

Why did the university elect to use MailMan?

MailMan is a well known open-source mailing list software that provides additional functionality such as archiving and digests that was not available previously.

What is the difference between a list and an alias?

An alias is an address that gets distributed to a specific person or group of people. Like an alias, a list also distributes email to a group of people, but also provides additional functionality such as archives, digests, moderation, etc.

What is a digest?

A digest is a group of messages sent to a member periodically

Member Information

How do I unsubscribe from a list?
  1. Go to the info page for the list you want to be removed from at

    http://lists.csusb.edu/mailman/listinfo/<list-name>

    where <list-name> is the name of the list.For example, to unsubscribe from [Campus] go to http://lists.csusb.edu/mailman/listinfo/campus.

  2. Under the section <lis-name> Subscribers, click the Unsubscribe or edit options button.

  3. You will be direct to a page to edit your subscription.

  4. To unsubscribe, check the box Yes, I really want to unsubscribe then click the Unsubscribe button.

  5. You will be sent an email to confirm your removal from the list. Follow the instructions in the email to complete the unsubscribe process.

How do I subscribe to a list?
  1. Go to the info page for the list you want to subscribe at

    http://lists.csusb.edu/mailman/listinfo/<list-name>

    where <list-name> is the name of the list.For example, to subscribe to [Campus] go to http://lists.csusb.edu/mailman/listinfo/campus.

  2. Under the section Subscribing to <list-name> enter your email address. Optionally, you may enter your name. If you are signed in to the campus Single Sign On (SSO) system, this information may already be filled in for you.

  3. Click the Subscribe button.

  4. You will be sent an email to confirm your address. Follow the instructions in the email to complete your subscription.

How can I get a digest instead of multiple posts from a list?
  1. Go to the options page for the list you want to receive digests at

    http://lists.csusb.edu/mailman/options/<list name>

    where <list-name> is the name of the list. For example, the options page for my-list will be https://lists.csusb.edu/mailman/options/my-list.

  2. Scroll down to the section marked Set Digest Mode.

  3. Set the radio button to On.

  4. Scroll down to the bottom of the page and click the Submit My Changes button.

How do I view the public archives for a list?

To view the archives for a list you need to go to the public archive page for the list you want at

lists.csusb.edu/pipermail/<list name>

where <list name> is the name of the list. For example to view the archives for my-list go to lists.csusb.edu/pipermail/my-list.

List Owner Information

How do I delete my list when I am done with it?

If you are no longer using your list please call the Technology Support Center at 909-537-7677 and ask to have your list deleted.

How do I remove members?
  1. Go to the management interface for your list at

    http://lists.csusb.edu/mailman/admin/<list name>

    where <list-name> is the name of the list. For example, to manage my-list go to http://lists.csusb.edu/mailman/admin/my-list.

  2. Click the Membership Management... link.

  3. Click the Mass Removal link.

  4. Select if you want to notify the member or the list owner.

  5. Enter the email address of each person per line that you want to remove from the list. Optionally you can upload a file using the Browse... button.

  6. Click the Submit Your Changes button when you are done.

How do I add members?
  1. Go to the management interface for your list at

    http://lists.csusb.edu/mailman/admin/<list name>

    where <list-name> is the name of the list. For example, to manage my-list go to http://lists.csusb.edu/mailman/admin/my-list.

  2. Click the Membership Management... link.

  3. Click the Mass Subscription link.

  4. Select if you want to Subscribe or merely Invite them, if you want to send a welcome message, and if you want to notify the list owner.

  5. Enter the email address of each person per line that you want to subscribe to the list. Optionally you can upload a file using the Browse... button.

  6. Click the Submit Your Changes button when you are done

How do I manage my list members?
  1. Go to the management interface for your list at

    http://lists.csusb.edu/mailman/admin/<list name>

    where <list-name> is the name of the list. For example, to manage my-list go to http://lists.csusb.edu/mailman/admin/my-list.

  2. Click the Membership Management... link to edit your membership list.

  3. You can search for a current member by entering their email address next to Find member and clicking the Search... button. You can make several changes to your list members, including unsubscribing, digest, and other options. There is a legend of the options available to you on the page.

  4. Click the Submit Your Changes button when you are done.

Why am I getting moderator approval messages?

MailMan is designed around the idea that most lists are used for discussions between members. By default MailMan accepts mail from members and holds mail from anyone else pending approval from the owner/moderator of the list. You can change this default behavior for lists you own by doing the following.

  1. Go to the management interface for your list at

    lists.csusb.edu/mailman/admin/<list name>

    where <list-name> is the name of the list. For example, to manage my-list go to lists.csusb.eduailman/admin/my-list.

  2. Go to Privacy options... -> Sender filters.

  3. Scroll down to generic_nonmember_action and select one of the following:

  • Accept - Accepts all messages from anywhere (not recommended).
  • Hold - Ask for approval from an owner/moderator (default).
  • Reject - Send a message to the original sender and discard the message. This option disables owner/moderator approval.
  • Discard - Discard the message without sending a message to the original sender. This option also disables owner/moderator approval.
  1. Click the Submit Your Changes button when you are done.

 

Please note that accept_these_nonmembers, hold_these_nonmembers, reject_these_nonmembers, and discard_these_nonmembers options are checked before the generic action is taken.

Can I have a list as a recipient of another list?

A list that has other lists as recipients is know as an umbrella list and can be extremely tricky to set up. If you must set up this type of list read through the following instructions carefully.

In the admin page for your sub-lists set the following options.

  • Under "Privacy options..." -> "Recipient filters" set acceptable_aliases to <umbrella>, where <umbrella> is the name of the umbrella list.
  • Under "Privacy options..." -> "Sender filters" set accept_these_nonmembers to <umbrella>-bounces@lists.csusb.edu, where <umbrella> is the name of the umbrella list.

In the admin page for your umbrella list set the following options.

  • Under "Privacy options..." -> "Sender filters" set accept_these_nonmembers to @<sub> for every sub-list, where <sub> is the name of the sub-list.

  • Under "Membership management..." -> "Mass Subscription" add the email address of each sub-list.