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Counseling & Psychological Services

Our hope is that this site will assist you in obtaining the services and community referrals necessary to enhance your college experience. The counseling staff at Counseling & Psychological Services (CAPS) is available Monday through Friday with extended hours Monday through Thursday. CAPS is not open weekends or holidays, but phone support is available outside our hours of operation at 909-537-5040.

Mission Statement

CSUSB’s Counseling and Psychological Services supports the university mission of academic success and social justice through promoting the mental well-being of CSUSB students, the campus community, and the surrounding region. This is achieved through mental health counseling, advocacy, and outreach and consultation in a safe, supportive and culturally-informed environment.

Location

CAPS is located in the Health Center Building, north of the Commons and east of the Pfau Library. Entrance to Counseling and Psychological Services is on the west side – facing the Pfau Library and north of the main health center entrance. On the campus map our building is identified as HC (Health Center).

Who Uses Counseling and Psychological Services?

  • All students enrolled for academic credit (full-time or part-time, undergraduate or graduate) may use the Student Health Center and Counseling and Psychological Services.
  • If you are taking a quarter off from CSUSB (including summer session) and desire counseling you may be eligible for services if the following criteria are met: you have been enrolled in regular courses at CSUSB for the past two consecutive quarters; you are enrolled at CSUSB for the following quarter; and you pay the one time quarterly Health Fee before seeing a counselor. 
  • Students enrolled in continuing education, extension or Open University courses are not eligible for services.

Common Concerns and Issues Discussed

  • Confusion, anxiety, or depression
  • Mood variability
  • Needing help with an important decision
  • Loneliness
  • Adjusting to living away from parents
  • Friendship problems
  • Romantic concerns
  • Family concerns-including parental divorce
  • Compulsive eating
  • Self-destructive use of alcohol or drugs
  • Loss of a relationship
  • Balancing academics and social needs
  • Shyness
  • Illness or death of a friend or family member
  • Personal trauma such as sexual assault

Appointments

Students may schedule appointments in person at CAPS or via telephone; CAPS is unable to schedule appointments via a third person. Please stop by or call Counseling and Psychological Services at (909) 537-5040 to schedule an appointment. 

For individual and couples therapy, a short-term model is utilized. Some students have needs not best served by CAPS and may be referred to other services on campus or in the community. 

Cost

Counseling and Psychological Services is funded by the student health fee paid at the time of enrollment to CSUSB. No other fees apply.  

Confidentiality and Privacy

All contacts with Counseling and Psychological Services are confidential, except in situations where legal or ethical considerations require notification of a family member or others. 



Counseling and Psychological Services does not release any information regarding whether a student has used the service nor matters discussed in counseling. Except under certain specific circumstances, no parent, dean, faculty member, or other student can gain access to information about a client without express written permission.

Exceptions:

  1. A student who has used CAPS services may give authorization to release records or to disclose information to anyone the student chooses. However, a request to exchange confidential information must first be completed and signed.
  2. If the counselor believes that there is danger to self or others, safety considerations will prevail, and the counselor will notify appropriate family members or other authority. Such disclosure is for the purpose of providing the necessary care and protection of the student.
  3. In very rare circumstances, the court may order the release of confidential information.
  4. Unlicensed counselors work under the supervision of a licensed counselor who has access to counseling records in order to perform supervision responsibilities. In addition, a student may grant permission for a counselor to audiotape or videotape a session for the counselor to review with his/her supervisor.
  5. Counselors are mandated reporters of suspected elder or child abuse and must notify the appropriate agencies.