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Counseling & Psychological Services

Counseling and Psychological Services will be providing all services through telephone or video conferencing until further notice. CAPS will continue to provide counseling, crisis services, workshops, and consultation and outreach to the campus community, Monday through Friday, 8:30am to 4:30pm. For more information or to schedule an appointment, call the CAPS office at 909-537-5040.

The San Bernardino County Department of Behavioral Health is also providing no-cost mental health support during the COVID-19 outbreak. To speak with specially trained staff who can listen and provide you with support and mental health resources, please call any of the numbers below. Calls are confidential and free of charge and they are available daily from 7:00am to 10:00pm.

(909) 421-9233

(909) 458-1517

(760) 956-2345

(Dial 7-1-1 for TTY users)

Resources Related to Infectious Disease Outbreak

*If you are experiencing an increase in stress due to the Coronavirus, the CDC is offering support. Please either call, text, or follow the link below to connect with support.

      Call 1-800-985-5990 or Text TalkWithUs to 66746.
      Spanish speakers can call 1-800-985-5990 or text HABLANOS to 66746.

*Mental Health Resources in the Event of a CAPS Closure

*Coping with Stress During Infectious Disease Outbreaks

*Taking Care of Your Behavioral Health During an Infectious Disease Outbreak

For additional resources, visit the CAPS Emergencies and After Hours page and the CAPS Community Resources page.

Mission Statement

CSUSB’s Counseling and Psychological Services supports the university mission of academic success and social justice through promoting the mental well-being of CSUSB students, the campus community, and the surrounding region. This is achieved through mental health counseling, advocacy, and outreach and consultation in a safe, supportive and culturally-informed environment.

Location

CAPS is located in the Health Center Building, north of the The Meeting Center and East of the SMSU Expansion Site. Entrance to Counseling and Psychological Services is on the West side – facing the SMSU Expansion Site and north of the main Health Center entrance. On the campus map our building is identified as HC (Health Center).

Who Uses Counseling and Psychological Services?

  • All currently enrolled students who have paid the Student Health & Psychological Counseling Center Program and Facilities Fee are eligible for services.
  • If you are taking a quarter off from CSUSB (including summer session) and desire counseling you may be eligible for services if the following criteria are met: you have been enrolled in regular courses at CSUSB for the past two consecutive quarters; you are enrolled at CSUSB for the following quarter; and you pay the one time quarterly Health Fee before seeing a counselor. 
  • Students enrolled in continuing education, extension or Open University courses are not eligible for services.

Common Concerns and Issues Discussed

  • Confusion, anxiety, or depression
  • Mood variability
  • Needing help with an important decision
  • Loneliness
  • Adjusting to living away from parents
  • Friendship problems
  • Romantic concerns
  • Family concerns-including parental divorce
  • Compulsive eating
  • Self-destructive use of alcohol or drugs
  • Loss of a relationship
  • Balancing academics and social needs
  • Shyness
  • Illness or death of a friend or family member
  • Personal trauma such as sexual assault

Appointments

Students may schedule appointments in person at CAPS or via telephone; CAPS is unable to schedule appointments via a third person. Please stop by or call Counseling and Psychological Services at (909) 537-5040 to schedule an appointment. 

For individual and couples therapy, a short-term model is utilized. Some students have needs not best served by CAPS and may be referred to other services on campus or in the community. 

Cost

Counseling and Psychological Services is funded by the student health fee paid at the time of enrollment to CSUSB. No other fees apply.  

Confidentiality and Privacy

All contacts with Counseling and Psychological Services are confidential, except in situations where legal or ethical considerations require notification of a family member or others. Notice of Privacy Practices

Counseling and Psychological Services does not release any information regarding whether a student has used the service nor matters discussed in counseling. Except under certain specific circumstances, no parent, dean, faculty member, or other student can gain access to information about a client without express written permission.

Exceptions:

  1. A student who has used CAPS services may give authorization to release records or to disclose information to anyone the student chooses. However, a request to exchange confidential information must first be completed and signed.
  2. If the counselor believes that there is danger to self or others, safety considerations will prevail, and the counselor will notify appropriate family members or other authority. Such disclosure is for the purpose of providing the necessary care and protection of the student.
  3. In very rare circumstances, the court may order the release of confidential information.
  4. Unlicensed counselors work under the supervision of a licensed counselor who has access to counseling records in order to perform supervision responsibilities. In addition, a student may grant permission for a counselor to audiotape or videotape a session for the counselor to review with his/her supervisor.
  5. Counselors are mandated reporters of suspected elder or child abuse and must notify the appropriate agencies.

Upcoming Events

There are no scheduled upcoming events at this time.