A user's direct number is a phone number assigned to an individual (not a shared line, call queue, or auto attendant). A CSUSB Employee (Staff, Faculty, MPP) that does not have an direct number will be assigned one during the migration to Teams Phone.
Phone basics
Quick how to steps are provided below for the basics.
Other features and methods are available at Microsoft Call and device topics.
There are many ways to make a call. One method is using the Calls tab.
- Click the Calls tab.
- Either dial a number using the keypad, search for a contact, or select from your speed dial list.
- Click the Call button to connect.
Check out other methods to make calls in Teams.
When you receive a call, a notification will appear.- Click Accept to answer or Decline to send to voicemail.
You can also choose to answer with video if the caller is using Teams.
During a call, on-screen controls appear. Use the controls to put the call on hold or transfer to another person. If the other user is using Teams, you can also enable video or share your screen.
Click the Calls tab.- The Speed dial section will appear on the right side of Teams.
- Click the Add
, and then search for their name or number.