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2020 Cal State Tech Connect CSUSB Highlights

Faculty Summer Virtual Training Institute (SVTI) for Faculty

With the emergency transition to virtual teaching and learning in place for Spring and the announcement that the CSU would remain largely all-virtual for Fall 2020, ATI and the TRC worked with leaders from the Faculty Senate and Academic Affairs to design a Summer Virtual Training Institute (SVTI) intended to help all of CSUSB’s faculty further strengthen the quality of their virtual teaching in Fall semester.

The SVTI has three tracks: Track One registered more than 300 CSUSB faculty in the CSU Office of Chancellor-designed course “Introduction to Online Teaching with QLT,” in which faculty “students” get broad and deep exposure to best practices in virtual teaching using the CSU’s own rigorously developed QLT rubric and standards for online teaching. Track Two, designed for faculty with some knowledge and experience in highquality virtual teaching, consisted of faculty conceived and faculty-facilitated Faculty Learning Communities, which developed knowledge and tools around virtual teaching topics of interest to faculty. Track Three offered the opportunity to take the Association of College and University Educator’s (ACUE’s) microcredential course “Promoting Active Learning Online,” funded by the Office of the Chancellor.


This year, the xREAL (extended reality and learning) Lab, a partner entity to ATI, was established. The mission of the lab is to (1) provide an interdisciplinary framework for faculty, students, and staff to collaborate on producing new, impactful educational XR experiences; (2) research and assess new ways to use educational XR for student success; (3) explore connections between the campus and community, industry, and academic partners that will lead to the creation of XR experiences that promote the social good. A number of innovative projects have been developed this
year using these technologies.

Student Technology and Resources (STAR) Team

This team of ITS student assistants are standing by to answer your technology questions or to direct them to the appropriate response team and resources. The STAR team is available Monday – Saturday, 8am – 5pm to assist you. You can reach them live during this time through the TSC bot on the Technology Support Center website:, via e-mail: or by calling 909-537-STAR(7827)


After launching the first chatbot at CSUSB on the Financial Aid website in Spring 2019, Digital Transformation has been hard at work programming bots for Advising, Admissions, Center for International Studies & Programs, and other key departments who service students. When the pandemic hit, additional chatbots were launched for Parking Services, the Career Center, and the Technology Support Center. Some included live agents, ready to jump in and help answer questions. Five ChatBots that have been launched since COVID-19 started.

Coyote Labs: Virtual Computer Labs

With campus labs being closed to students, ITS has created means for students to access computer lab resources remotely. A number of campus computer labs are accessible from a web browser at After you log in, you can access all the software in these labs as if you are physically there. 

Follow the few simple steps at to get access to the virtual labs and many popular software packages such as: SPSS, ArcGIS, JMP, R/RStudio, Adobe Creative Suite, and more. The breakdown of available workstations is as follows:

  • The Cave (PL-1109): 71 stations
  • Chemistry Lab (CS-333): 14 stations*
  • Health Science Lab (PS-224): 40 stations
  • Mathematics Lab (JB-390): 41 stations*
  • Computer Science Virtual Lab: 30 stations*
  • COE Lab (CE-205): 24 stations
  • Psychology Lab (SB-463): 29 stations*
  • Geography Lab (SB-359): 25 stations*
  • JHBC Open Lab (JB-127): 72 stations:
  • Accessibility Lab (PL-1109): 14 stations

*limited access to certain majors