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Student Resources for Virtual Learning

Students - Your Classes are Online

CSUSB is working hard to keep us safe during the coronavirus by following "stay at home" orders. This guide supports you in shifting your learning from in-person to virtual courses.

Steps to Success

You will have many questions as you experience this type of new learning. It won't always be easy, but if you follow these steps, it can be as smooth as possible.

1. Your Well-Being Comes First

Self care is an crucial part of learning. Below, find resources that can help make sure your basic needs are met, both physically, mentally and emotionally during this challenging time.


2. Ease Your Transition with Services

The one thing we can count on during times of change is that sometimes we may need a little assistance. The services listed below will keep us connected with the resources we need to succeed.

4. "Thrive" In Your New Virtual Classes

Your mindset and your self-discipline are going to be important now, more than ever. It may not always be easy, but education is worth it. These resources are here to support you as you take on this challenge.



>Wash Hands Often
>Practice Social Distancing


>Meet in Groups
>Shake Hands

Find Services




CSUSB is committed to student success. Given the unusual circumstances that Fall 2020 semester will be delivered in an alternative and virtual modality, this page was made to provide resources and information to ensure our student’s success in learning in a virtual environment.

Free SPSS Software

IBM SPSS Software versions 26 and 27 are now available at no cost to CSUSB students till July 31, 2021. To request the software, students need to click on the following link:

Adobe Creative Suite

Adobe has made its Creative Suite available to all students free of charge until August 31, 2021. Please visit our software page to take advantage of Adobe Creative Suite and all the software available at no cost to CSUSB students:

MATLAB Software

For a limited time, MATLAB software is providing students the ability to download and license their software on your personal device. The license allows you to use MATLAB Online via any web browser or to install MATLAB on your own desktop or laptop. Please visit to get MATLAB access. You will be required to create a MathWorks account before either starting MATLAB Online or downloading the desktop version. Please use your university email address. Step-by-step instructions can be found at How to Access MATLAB.

Technology Support

The Technology Support Center is available 24/7 at (909) 537-7677, and on the web at Please continue to visit our Student Resources for Virtual Learning webpage as we will continue to post available information there. 

Laptop Lending

The John M. Pfau Library Laptop Lending Program will be distributing laptops to students who need them for the fall semester starting the week of August 10. In order to promote social distancing and to reduce lines, students need to fill out a reservation form at Laptop reservations are limited to students who do not have access to technology resources at home. Palm Desert Campus students will be able to pick up the laptop at the PDC.

Coyote Labs: Virtual Computer Labs

With campus labs being closed to students, ITS has created means for students to access computer lab resources remotely. A number of campus computer labs are accessible from a web browser at After you log in, you can access all the software in these labs as if you are physically there. 

Follow the few simple steps at to get access to the virtual labs and many popular software packages such as: SPSS, ArcGIS, JMP, R/RStudio, Adobe Creative Suite, and more. The breakdown of available workstations is as follows:

  • The Cave (PL-1109): 71 stations
  • Chemistry Lab (CS-333): 14 stations*
  • Health Science Lab (PS-224): 40 stations
  • Mathematics Lab (JB-390): 41 stations*
  • Computer Science Virtual Lab: 30 stations*
  • COE Lab (CE-205): 24 stations
  • Psychology Lab (SB-463): 29 stations*
  • Geography Lab (SB-359): 25 stations*
  • JHBC Open Lab (JB-127): 72 stations:
  • Accessibility Lab (PL-1109): 14 stations

*limited access to certain majors

Student Technology and Resources (STAR) Team

This team of ITS student assistants are standing by to answer your technology questions or to direct them to the appropriate response team and resources. The STAR team is available Monday – Saturday, 8am – 5pm to assist you. You can reach them live during this time through the TSC bot on the Technology Support Center website:, via e-mail: or by calling 909-537-STAR(7827)

Student Software

Many of the campus-licensed software such as Microsoft Office 365, ESET AntiVirus, HETS Virtual Plaza, JMP, Respondus Lockdown Browser and Monitor, ArcGIS Online, will continue to be available to students for download at

Internet Access

We have pulled together a curated list of resources at This includes parking areas on campus that have WiFi coverage, as well as a list of Internet Service Providers and cellular carriers that have expanded their services to customers. 

If you would like to request a hotspot for Internet access at home, please fill out the mobile hotspot request  form. We have a limited supply of mobile hotspots for students who need them. Palm Desert Campus students will be able to pick up the hotspot at the PDC.

NOTE: Parking passes are not required if you are sitting in your car in the parking structure; however, if you leave your car and the car does not have a parking permit, you will be ticketed.

Learn About Zoom - Video Conferencing 

ITS Training Services offers the campus community assistance with Zoom, CSUSB's video conferencing tool.

Zoom unifies cloud video conferencing, simple online meetings, and group messaging. Zoom transforms the real-time collaboration experience and offers the best video, audio, and wireless screen-sharing experience across various platforms. The trainer will guide you through set-up, personal profile settings, and basic meeting scheduling.

In addition, ITS Training Services would also like to offer training sessions for the following tools in order to better prepare students for success in learning in a virtual environment.

  • Microsoft Word Fundamentals

  • Microsoft Word Intermediate

  • Microsoft Excel Fundamentals

  • Microsoft Access

  • Qualtrics Basic

  • Qualtrics Intermediate

  • Qualtrics Tips and Tricks

  • Zoom Video Conferencing

All sessions will be held online, tune-in to the training virtually.

We highly encourage you to pre-register for these trainings before seats fill up!

Register for Training Sessions

If you have any questions please reach out to our team at or (909) 537-7425.

Be proactive about connecting with your professor

Your professors will deliver courses via different methods, so you need to be proactive on reaching out to your professor to understand their teaching method for a specific course.

You will also need to be proactive by reaching out for help. Your instructors won’t know what’s normal or abnormal for you.

Don’t be afraid to ask for help

One major difference when it comes to online learning is being physically separated from your professor. It makes it harder for them to realize that you may require additional assistance. For example, if you are consistently receiving lower than expected grades on your assignments in a particular course, your instructor may assume that is just on par for the course for you. They don’t necessarily know you tend to perform better.

Be patient with your professor and your classmates

Students should recognize they may need to connect with their instructor by sending an email or picking up the phone. Online students need to have a certain amount of patience. For example, if you email your instructor, you may not get an immediate response. It may come a day later.

Even though you may be the only one at your computer, you are not alone. Just as with a face-to-face course, interactions with your peers and your instructor are critical to you having a rich, engaging experience in the course. Be sure to go out of your way to introduce yourself to others. These are the people with whom you will work throughout the quarter and it pays to build strong relationships. Don’t just say “hi” and retreat into seclusion. Stay in touch!

Basic computing skills needed

You don’t need to be a technical expert to succeed in a virtual learning environment or to navigate an online classroom. As long as you are able to do basic things on the internet such as search Google, navigate websites, and send email, you will do fine with navigating through Blackboard, the CSUSB learning management system.

Your courses may all be different

There are many different ways for your professors to deliver content and materials online.

  1. Synchronous delivery (live or real-time) delivery by Zoom: Your professor will have students join a “live” class using the Zoom web-conferencing app at the scheduled meeting time of the course. They may create breakout rooms during the sessions so groups of students can discuss course content before re-joining the main group.
  2. Asynchronous delivery: Your professor may post class materials (e.g. reading assignments, recorded lectures, quizzes, etc) on Blackboard where you can learn at your own pace. Assignments may have due dates and times to which you will need to adhere.