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Ombuds Services

Welcome

California State University, San Bernardino Office of Ombuds Services is a confidential, informal, impartial, independent resource for the students, faculty, staff, alumni, and community members with a university-related concern seeking assistance with resolving problems, disputes, or complaints. The university Ombuds Officer will assist visitors in exploring the full range of problem-solving options and help to identify constructive resolutions.

The office supplements, but does not replace, the University's formal channels, such as the grievance process. The university Ombuds Officer treats all inquiries following the International Ombudsman Association Ethical Principles.

 

OMBUDS OFFICE & CORONAVIRUS

OMBUDS OFFICE & CORONAVIRUS

The Ombuds Officer will be available to all members of the CSUSB community during this state of emergency.  Upon scheduling an appointment, the Ombuds will discuss the meeting form and format that best meets your needs while honoring the University's efforts to manage the risk of spreading of COVID-19. 

CSUSB COVID-19 regular updates may be found here: COVID-19 Updates

Thank you!

National Ombuds Day 2023

National Ombuds Day!

Cake-Pops, and conversation with the Ombuds

“Ombuds: Diverse in Role. United in Service.”

When: Thursday, October 12, 2023

Where: Pfau Library 268 2nd Floor (Classroom Side)

Time: 10:00 am – 11:00 am

Cake -Pops & Prizes

(Ombuds Day Logo and an Image of Twillea Evans-Carthen)

National Ombuds Day 2022 Palm Desert Campus

National Ombuds Day!

Cake-Pops, and conversation with the Ombuds

“Ombuds: Diverse in Role. United in Service.”

When: Thursday, October 12, 2023

Where: Indian Wells 205

Time: 2:30 pm – 3:30 pm

Cake -Pops & Prizes

(Ombuds Day Logo and an Image of Twillea Evans-Carthen)

 

Palm Desert Info Flyer

CSUSB Palm Desert Campus

Ombuds Services

Organizational Ombuds

What is an Ombuds?

The Ombuds serves as a designated neutral person for both the Palm Desert and San Bernardino campuses to provide confidential, informal, independent, and neutral assistance to students, staff, faculty, and community through dispute resolution, problem solving methods, which may include conflict coaching, informal mediation, facilitation, and shuttle diplomacy.

Why would I consider speaking to an Ombuds?

To utilize an informal program for conflict resolution, or obtain information in a confidential setting.

When should I speak to an Ombuds?

Anytime there is a concern, need information, or advice in a safe space to explore options for peaceful resolution. Need someone to listen? Let Ombuds help!

If you need assistance, please contact Twillea Evans-Carthen at cell: (909) 359-5029, office: (909) 537-5635, or email: ombuds@csusb.edu

Please visit the Ombuds website at www.csusb.edu/ombuds or scan the QR Code 

If you need assistance, please contact Twillea Evans-Carthen at cell: (909) 359-5029, office: (909) 537-5635, or email: ombuds@csusb.edu

 

Ombuds Flyer

California State University, San Bernardino

Ombuds Services

Organizational Ombuds

What is an Ombuds?

The Ombuds serves as a designated neutral person for both Palm Desert and San Bernardino campuses to provide confidential, informal, independent, and neutral assistance to students, staff, faculty, and community through dispute resolution, problem-solving methods which may include conflict coaching, informal mediation, facilitation, and shuttle diplomacy.

Why would I consider speaking to an Ombuds?

To utilize an informal program for conflict resolution, or obtain information in a confidential setting.

When should I speak to an Ombuds?

Anytime there is a concern, need information, or advice in a safe space to explore options for peaceful resolution. Need someone to listen, let Ombuds help!

Who is the Ombuds?

Twillea Evans-Carthen

University Ombuds Officer,

Director of Ombuds Services

Where can I find the Ombuds?

Cal State San Bernardino

5500 University Parkway, PL-268

San Bernardino, California 92407

tcarthen@csusb.edu,

Office: (909) 537-5635

Mobile: (909) 359-5029

https://www.csusb.edu/ombuds

We serve, Faculty, Staff, Students and Community