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Ombuds Services


California State University, San Bernardino Office of Ombuds Services is a confidential, informal, impartial, independent resource for the students, faculty, staff, alumni, and community members with a university-related concern seeking assistance with resolving problems, disputes, or complaints. The university Ombuds Officer will assist visitors in exploring the full range of problem-solving options and help to identify constructive resolutions.

The office supplements, but does not replace, the University's formal channels, such as the grievance process. The university Ombuds Officer treats all inquiries following the International Ombudsman Association Ethical Principles.

National Ombuds Day



The Ombuds Officer will be available to all members of the CSUSB community during this state of emergency.  Upon scheduling an appointment, the Ombuds will discuss the meeting form and format that best meets your needs while honoring the University's efforts to manage the risk of spreading of COVID-19. Availability will be increased while the University's special operating procedures are in effect.

CSUSB COVID-19 regular updates may be found here: COVID-19 Updates

Thank you!

Conversations on Diversity Presents Dolores Canales



Portrait of Dolores Canales, and event information – UDC Conversations on Diversity Presents: "Advancing Criminal Justice Reform: Through the Lens of Diverse, Lived Experiences"


Date: Tuesday, September 22, 2020

Time: Noon to 1:30 p.m.

Location: https//

Dolores Canales, Director of Community Outreach The Bail Project

For accommodations and more information, please contact Twillea Evans-Carthen at (909) 537-3103.



National Ombuds Day, Thursday, October 8, 2020, 10:30 am-11:45 am

The University Ombuds Office invites the campus community to celebrate Ombuds Day, October 8, 2020

Virtual Bingo with the Ombuds

Twillea Evans-Carthen,

Director of Ombuds Services

Melissa Evans, Administrative Support Coordinator

Phone Number: (909) 359-5029



Thursday, October 8, 2020,

10:30 – 11:45 am

Ombuds: Unusual Name, Important Service

Ombuds is also known as ombudsperson, ombudsman, ombudsmen who are confidential, impartial, and independent conflict management professionals who work to informally address individual and systemic issues


If you need accommodations to attend this event, please contact us at