In July 2022, our chatbots were merged into a single bot which we call Ask Cody. Cody's ability to provide answers goes far beyond department-specific questions. Cody knows CSUSB important dates, how to open a technology support ticket, find a faculty or staff member from the Campus Directory, whether a restaurant in open, and the contact information and location for every university department or office.
Lead Chatbot Architect
Chatbot Communication Assistant
Our first exploration into AI and chatbot technologies was working with Financial Aid to create a conversational tool that provides anytime answers to a variety of financial aid questions. When the pandemic hit in March 2020, we were already working with a few departments to develop their bots. The situation accelerated the need for bots, so we launched one for Parking Services and the Career Center soon after. Over the next two years we added chatbots for the Office of the Registrar, the Technology Support Center, Advising, and Admissions. We even created a bot for our return to campus, which did a great job answering questions about vaccinations, COVID testing, and mask requirements.