- Using Personal Device to Remote Desktop (Preferred)
Using your personal home device to remote desktop into your work computer is the simplest solution. CSUSB supports a Horizon Remote Desktop platform that is completely web-based. The only requirement is for the user to have a web browser and internet connection at home. You can remotely connect to the desktop at work and log in as if you are sitting at your desk. Please contact your technician to have this enabled.
Note: Currently Horizon only supports Windows machines joined to the campus domain. Linux and Macs are not supported.
- Using University Laptop (Preferred)
If you already have a university laptop that can be used at home, you should already be relatively well-prepared to work from home. You may want to ensure that your laptop is set up for VPN access if needed. An Off Campus Property Use Agreement should be on file.
- Using University Desktop at Home (Limited Use)
In limited cases, departments may request for employees to take their desktop home for work. While that is the least preferred method, you may have to ensure that your desktop is set up for VPN in order to access campus resources. Please ensure that you have all the cables needed to connect at home, including an ethernet cable. An Off Campus Property Use Agreement should be on file.
Note: If your user’s desktop is configured with a static IP, the computer will NOT work at home. Please contact your technician or follow these steps to ensure that your network configuration is set up properly.
Learn About Zoom - Video Conferencing
Training Services is offering the campus community assistance with Zoom, CSUSB's video conferencing tool. Zoom unifies cloud video conferencing, simple online meetings, and group messaging. Zoom transforms the real-time collaboration experience and offers the best video, audio, and wireless screen-sharing experience across various platforms. The trainer will guide you through set-up, personal profile settings, and basic meeting scheduling.
Upcoming sessions for staff:
- Wednesday, April 15th (4:00pm-5:00pm) (Staff/Students)
- Tuesday, April 21st (11:00am-12:00pm) (Staff/Students)
- Tuesday, April 21st (3:00pm-4:00pm) (Staff)
- Thursday, April 23rd (11:00am-12:00pm) (Staff/Students)
- Thursday, April 23rd (3:00pm-4:00pm) (Staff)
All sessions will be held online, tune-in to the training virtually. We highly encourage you to pre-register for this training before seats fill up!
If you have any questions please reach out to our team at firstname.lastname@example.org or (909) 537-3125.
IT Services has been gradually rolling out a feature called “Unified Messaging” to users. This will allow voicemails to be synchronized to the user’s Office 365 mailbox.
Note: Voicemail to Email does not work for department main lines, shared lines, or call centers. The phone number must be mapped directly to a CoyoteID in order for it to work. (e.g. x71111 voicemail mailbox is mapped to Coyote ID 00003311)
- Forwarding Calls
Users can forward calls to an off-campus number on limited cases. This will forward ALL calls to an off-campus number on a 24-hour basis until manually turned off. Users can log in to the Self-Care Portal to enable call fowarding.
Note: Once calls are forwarded off-campus, it will not allow voicemails to be left on the university extension. Voicemail will be going to the off-campus number’s voicemail any may reveal their personal number to callers. Users will be responsible for phone charges.
ITS can configure users to use Jabber, a mobile/desktop application that can receive and place phone calls from their University extension from off-campus. This will require configuration based on the device type, so please complete the Jabber Service Request Form and provide the device type (e.g. Andriod, iPhone, tablet, or desktop operating system).
Note: Users will be required to download the Jabber app to their mobile phone. They will be responsible for any data or phone charges.
- Duo Multi-Factor Authentication
Please be sure that you have set up an alternate method to obtain your One Time Passcode (OTP) if your default setting is to receive it through your campus number. You can also stop by the Technology Support Center to obtain a token.
Users are strongly encouraged to opt-in to Duo while performing work remotely. You can self-enroll at https://csusb.edu/duo.
- Software licensed to CSUSB can be downloaded at the ITS Software page