COVID-19 / Coronavirus Information Stay Informed
Main Content Region

Resources for Working Remotely

Telecommute Options

Computer Access

  • Using Personal Device to Remote Desktop (Preferred)

    Using your personal home device to remote desktop into your work computer is the simplest solution.  CSUSB supports a Horizon Remote Desktop platform that is completely web-based. The only requirement is for the user to have a web browser and internet connection at home. You can remotely connect to the desktop at work and log in as if you are sitting at your desk. Please contact your technician to have this enabled.

    Note: Currently Horizon only supports Windows machines joined to the campus domain. Linux and Macs are not supported.

  • Using University Laptop (Preferred)

    If you already have a university laptop that can be used at home, you should already be relatively well-prepared to work from home. You may want to ensure that your laptop is set up for VPN access if needed. An Off Campus Property Use Agreement should be on file.

  • Using University Desktop at Home (Limited Use)

    In limited cases, departments may request for employees to take their desktop home for work. While that is the least preferred method, you may have to ensure that your desktop is set up for VPN in order to access campus resources. Please ensure that you have all the cables needed to connect at home, including an ethernet cable. An Off Campus Property Use Agreement should be on file.

    Note: If your user’s desktop is configured with a static IP, the computer will NOT work at home. Please contact your technician or follow these steps to ensure that your network configuration is set up properly.

Learn About Zoom - Video Conferencing 

Training Services is offering the campus community assistance with Zoom, CSUSB's video conferencing tool. Zoom unifies cloud video conferencing, simple online meetings, and group messaging. Zoom transforms the real-time collaboration experience and offers the best video, audio, and wireless screen-sharing experience across various platforms. The trainer will guide you through set-up, personal profile settings, and basic meeting scheduling.

Upcoming sessions for staff:

  • Wednesday, April 1st (12:30pm-1:30pm) (Staff/Students)
  • Wednesday, April 1st (2:00pm-3:15pm) (Staff)
  • Thursday, April 2nd (11:00am-12:15pm) (Staff/Students)
  • Thursday, April 2nd (3:30pm-4:45pm) (Staff)
  • Friday, April 3rd (9:00am-10:00am) (Staff/Students)
  • Friday, April 3rd (3:00pm-4:00pm) (Staff)

All sessions will be held online, tune-in to the training virtually.

We highly encourage you to pre-register for this training before seats fill up!

Register for Training Sessions

If you have any questions please reach out to our team at itstrainingservices@csusb.edu or (909) 537-3125.

    Campus Phone

    • Voicemail to Email (Default)

      IT Services has been gradually rolling out a feature called “Voicemail to Email” to users. This will allow voicemails to be delivered to the user’s email. We expect to complete the full roll out by the end of March.

      Note: Voicemail to Email does not work for department main lines, shared lines, or call centers. The phone number must be mapped directly to a CoyoteID in order for it to work.  (e.g. x71111 voicemail mailbox is mapped to Coyote ID 00003311)

    • Forwarding Calls (Limited Use)

      Users can forward calls to an off-campus number on limited cases. This will forward ALL calls to an off-campus number on a 24-hour basis until manually turned off. We expect this to be available by Friday March 20.

      Note: Once calls are forwarded off-campus, it will not allow voicemails to be left on the university extension. Voicemail will be going to the off-campus number’s voicemail any may reveal their personal number to callers. Users will be responsible for phone charges.
       

    • Jabber (Limited Use)

      ITS has limited licenses where we can configure users to use Jabber, a mobile application that can receive and place phone calls from their University extension off-campus. This should be reserved to be used on a limited basis. This will require manual configuration, so please submit a TNS Service Request and include the device type (Andriod or iPhone) while submitting the request.

      Note: Users will be required to download the Jabber app to their mobile phone. They will be responsible for any data or phone charges.

    Security

    • Duo Multi-Factor Authentication (Recommended)

      Please be sure that you have set up an alternate method to obtain your One Time Passcode (OTP) if your default setting is to receive it through your campus number. You can also stop by the Technology Support Center to obtain a token. 

      Users are strongly encouraged to opt-in to Duo while performing work remotely. You can self-enroll at https://csusb.edu/duo.

    Software

    • Software licensed to CSUSB can be downloaded at the ITS Software page