A User direct number is a phone number assigned to an individual (not a shared line, call queue, or auto attendant). A CSUSB Employee (Staff, Faculty, MPP) that does not have an direct number will be assigned one during the migration to Teams Phone.
Phone basics
Make a call
- Click the Calls tab.
- Either dial a number using the keypad, search for a contact, or select from your speed dial list.
- Click the Call button to connect.
Answer a Call
When you receive a call, a notification will appear.- Click Accept to answer or Decline to send to voicemail.
You can also choose to answer with video if the caller is using Teams.
Hold or transfer a call
During a call, on-screen controls appear. Use the controls to mute, put the call on hold, transfer to another person, or add others to create a conference call (use the People button). If the other user is using Teams, you can also enable video or share your screen.
