Employee Assistance Program


Empathia is an employee benefit offered by CSUSB. The program is intended to help employees work through difficult situations that may affect themselves or a member living in their household.

CSUSB offers an employee assistance and work/life program called LifeMatters. We have contracted with Empathia Pacific, Inc. to provide this free, confidential service to you and anyone living in your household.

Employees and members of their household may call 1-800-367-7474, 24 hours a day, every day of the year to receive LifeMatters services. A LifeMatters representative is available at all times to provide assistance for a wide range of issues, including:

  • Depression
  • Family or job concerns
  • Legal matters & financial questions
  • Alcohol or drug abuse questions or problems
  • Emotional or stress related issues
  • General health & wellness
  • Adult & elder care needs
  • Parenting and child care concerns
  • International & domestic adoption
  • Summer programs & camps
  • After-school programs
  • Children with special learning needs
  • Finding a college/financial aid
  • Caregiver stress & burnout
  • Pet care
  • Other personal concerns

The program's counseling services are available at no cost to you and your household members. Professional counselors are available both on the telephone and on an in-person basis in your local area. You can receive up to five (5) counseling sessions, per issue. If additional counseling or services are recommended, the counselor will assist you with accessing providers covered by your insurance plan.

Additional access to LifeMatters is available through their website. Visit and sign in using our campus code (csusb) to obtain educational information, useful links, help locating child and elder care providers and self-assessment tests.

Privacy is strictly protected within legal limits. Information about your contact with LifeMatters will not be released without your prior consent except in cases of imminent threat of harm, or when abuse of a child or vulnerable adult may be occurring.

You may not need assistance now, but if you or a household member needs help in the future, LifeMatters is always there. If you have any questions about this service, contact Human Resources or call LifeMatters at 1-800-367-7474.