Multi-Factor Authentication (MFA) Requirement
CSUSB IT Governance Executive Committee approved the adoption of Multi-Factor Authentication for all employees and students in 2020. We aim to have multi-factor authentication protection for every campus constituent. CSUSB is currently using Duo Security to provide MFA
Accounts at high risk, such as those successfully phished, will be upgraded to the most secure configuration available. Any existing MFA exemptions or insecure configurations (like phone-call or SMS verification) will be removed.
About Duo
Duo is a two-step authentication solution to help protect your account against the risks associated with leaked or stolen passwords (e.g. phishing) by requiring possession of a trusted physical device (something you have) in addition to a password (something you know). The physical device is typically a mobile phone, tablet, or hardware token.
Please feel free to watch this short introductory video on Duo Security:
Get Started with Duo
The following video shows the few simple steps to get started on enrolling into Duo on your own. You may also follow the simple steps in this knowledgebase article.
Duo Options
Push notification via the Duo Mobile app is our simplest and most convenient option for a strong second factor. The Duo Mobile app is free and available for iOS and Android.
However, if you don't have an iOS or Android device, you may request alternative MFA options including hardware tokens There are no initial fees, but there is a $20 replacement fee per lost, stolen, or damaged device (similar to losing a campus key). The replacement fee is subject to change. You will be required to sign a 'Cryptographic Device Agreement' form.
We look forward to working with you in securing your account. Please feel free to contact the Technology Support Center at (909) 537-7677 or support@csusb.edu if you have any questions.
For Students/Staff/Faculty who have a new phone and a new phone number:
In order for the TSC staff to change your phone number of record, your identity will need to be verified.
This can be done via a Zoom session.
Please do the following:
Obtain your government issued ID (Driver's License, CA ID, etc)
Call the TSC at 909 537 7677
Click on the button below to open the Zoom session.
PLEASE CALL THE TSC FIRST BEFORE JOINING THE ZOOM SESSION