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DUO Multi-Factor Authentication (MFA) Requirements for All Employees

Duo Multi-Factor Authentication (MFA) Requirement

In order to comply with CSU security requirements as a result of the Chancellor’s Office Information Security Audit of 2012, the CSU elected to implement Duo Security for Multi-Factor Authentication (MFA) purposes. CSUSB IT Governance Executive Committee has approved the adoption of Multi-Factor Authentication for all employees by December 2020 and all students by August 1, 2021.

Duo will be required for all users by August 1, 2021!

Student: August 1, 2021
Faculty/Staff: December 2020 (Completed)
 

 

Duo implementation timeline - Student enrollment by August 1, 2021
Duo implementation timeline - Student enrollment by August 1, 2021

About Duo

Duo is a two-step authentication solution that will require the end-user to verify the validity of their authentication credentials by providing additional information from a physical device in their possession, preventing anyone who only has the Coyote ID and password from gaining access to resources. The physical device could be a mobile phone, tablet, hardware token, or a landline.
 
Please feel free to watch this short introductory video on Duo Security:
 

Get Started with Self Enrollment

The following video shows the few simple steps to get started on enrolling into Duo on your own. You may also follow the simple steps in this knowledgebase article.

While Duo supports multiple types of devices, it is highly recommend that you use the Duo Mobile app on a smartphone to enroll. The follow table is an overview of the different device types that Duo supports.

Duo Support
Device Type Push Notification One-time Code Pros Cons Recommendation
Smartphone (with Duo Mobile app) Yes (Will require network) Yes (Will NOT require network)

Most versatile option 

Works without cell/Wi-Fi connection 

Duo app is free 

Easy to use 

More likely to be with you

Some people don't own a smart phone 

 

Recommended primary device

Tablet (with Duo Mobile app) Yes (Will require network) Yes (Will NOT require network)

More likely to be with you

Some people don't own a tablet

Good primary device 

Excellent secondary device

Single-button hardware token/fob (SBHT)

No Yes (Will NOT require network)

Easy to use

Durable 

No battery required

Must be physically with you 

Can become out of sync 

Non-replaceable battery

Good secondary device

Fair primary device

For those who do not have access to a smart phone or tablet, you may request a single-button hardware token. There are no initial fees, but there is a $20 replacement fee per lost, stolen, or damaged device (similar to losing a campus key). You will be required to sign a 'Cryptographic Device Agreement' form.

We look forward to working with you in securing your account. Please feel free to contact the Technology Support Center at (909) 537-7677 or support@csusb.edu if you have any questions.