International Student and Scholar Services (ISSS) provides updates and resources to help international students stay informed about important immigration-related information, student responsibilities, and required processes.
This page serves as a central location for immigration updates and related resources. Please select one of the options below for more information.
1. Your Launchpad
When you log in to the Coyote International Portal, you will land on your Launchpad. This is your main dashboard for requests and updates.
Your Launchpad may include three main sections:
Action Required
This section shows items that need action from you. This may include requests ISSS has sent to you, requests returned to you for edits, or drafts that need to be completed.
Ongoing Requests
This section shows requests you have already submitted and that are currently under review by ISSS. Once a request is submitted, it may be locked from editing, but you may still be able to open and view it.
Completed Requests
This section shows requests that have already been reviewed and completed.
You may also use the search or filter options to find a specific request.
2. Starting a New Request
To submit a new request, select Start New Request from your Launchpad or use the My Requests option in the navigation menu.
The portal will show available requests based on your student record and the request types currently open to you. If you do not see the request you need, please review the ISSS website or contact ISSS for guidance.
Before submitting a request, carefully review all instructions and complete all required questions and document uploads.
Important: Some requests may submit immediately once you click Submit. Please make sure your request is complete before submitting.
3. Your Profile
The My Profile section allows you to view information connected to your international student record.
Depending on your record, you may be able to view information such as:
- Personal details
- SEVIS information
- Current or upcoming visa/status information
- Dependents, if applicable
- Current or pending authorizations
- Authorized employment information, if applicable
If you notice that something appears incorrect, please contact ISSS. Some information may come from university systems or government systems and may not be editable directly in the portal.
4. Your Documents
The My Documents section stores documents connected to your portal record.
This may include:
- Documents you uploaded
- Documents shared with you by ISSS
- Documents connected to previous or current requests
Important: Uploading a document directly to My Documents may not notify ISSS that you uploaded something. If you are submitting documents for a specific request, please upload them inside the request itself unless ISSS gives you different instructions.
5. Tips Before Submitting a Request
Before submitting a request:
- Read all instructions carefully.
- Complete all required fields.
- Upload all required documents.
- Review your responses before clicking Submit.
- Check your CSUSB email regularly after submitting.
- Respond promptly if ISSS returns the request or asks for more information.
6. Frequently Asked Questions
The Coyote International Portal is CSUSB’s online portal for international student and scholar services. It allows students to submit available ISSS requests, upload documents, receive updates, and access immigration-related services.
Some requests may continue to use the ISSS Service Request page temporarily. As more services move into the Coyote International Portal, ISSS will update instructions and direct students to the correct submission method.
Some requests may only be available to certain student populations or may not yet be available in the portal. If you do not see the request you need, review the ISSS website or contact ISSS.
Some requests may submit immediately when you click Submit and may not be available for editing afterward. Please complete your request carefully before submitting.
Your request will move into the review process. ISSS may contact you through the portal or by email if more information is needed.
If you are submitting documents for a specific request, upload the documents inside that request. Uploading documents directly to My Documents may not notify ISSS.
Contact ISSS as soon as possible. ISSS may be able to return the request to you for edits, depending on the request and where it is in the review process.
Contact ISSS and include your full name, Coyote ID, SEVIS ID if applicable, and a screenshot of the issue.
Immigration Resources
Check Embassies and Consulate for processing times.
J-1 students are governed by the Department of State (DOS) Exchange Visitors program regulations. Get the latest updates on the J-1 regulations.
F-1 students are governed by the Student and Exchange Visitor Program (SEVP). Get the latest updates on the F-1 regulations.
Resource tool for F-1 students to help maintain their status and answer questions they may have regarding F-1 visas.
Additional Information
Additional updates and resources may be added to this page as new information becomes available. Students should continue to monitor their CSUSB email and official ISSS communications for important updates.
Questions?
Contact International Student and Scholar Services at ISSS@csusb.edu.