Finding Help in an Emergency
International students may sometimes need immediate help with a medical emergency, personal safety concern, mental health crisis, or other urgent situation.
Use the resources on this page to find emergency and crisis support at CSUSB and in the San Bernardino area. If you need legal advice or representation, this page also explains the limits of the assistance ISSS can provide.
Emergency Help on Campus
CSUSB University Police provides emergency and public safety services on campus.
For an emergency, call 911. For non-emergency assistance from University Police, call (909) 537-7777.
Emergency Blue Poles
Emergency Blue Pole phones are located throughout the CSUSB campus. Press the emergency button to connect directly with University Police. The dispatcher can identify the location of the Blue Pole and send assistance when needed.
Emergency phones are also available in campus elevators.
Find Emergency Blue Pole Locations
Medical Emergencies & After-Hours Care
For a life-threatening medical emergency, call 911.
For non-emergency health concerns, the CSUSB Student Health Center provides health services and information for students. If the Student Health Center is closed, its Emergencies & After Hours resource provides information about after-hours care, nearby emergency departments, and other medical resources.
Students can also call the Student Health Center's after-hours nurse advice line at (855) 262-5562 for non-emergency medical questions.
Student Health Center: Emergencies & After Hours
Mental Health & Crisis Support
If you are experiencing a mental health crisis or need emotional support, help is available.
CSUSB Counseling & Psychological Services (CAPS) provides counseling and mental health support for students. Contact CAPS at (909) 537-5040 or visit the CAPS website for information about available services and crisis support.
For 24-hour crisis support, call or text 988 to reach the 988 Suicide & Crisis Lifeline.
If there is an immediate threat to your safety or someone else's safety, call 911.
Counseling & Psychological Services (CAPS)
When to Contact ISSS
International Student and Scholar Services (ISSS) can help with questions about your F-1 or J-1 student status and how a situation may affect your immigration record.
If you are dealing with an unexpected situation that may affect your immigration status, contact ISSS so we can help you understand your next steps.
ISSS is not an emergency response service. If you need immediate medical, safety, or crisis assistance, use the emergency resources listed above.
Legal Assistance
International Student and Scholar Services (ISSS) provides general immigration advising related to F-1 and J-1 student status. ISSS does not provide legal advice or legal representation.
If you need legal advice or representation, you may choose to seek assistance from a qualified attorney.
ISSS does not recommend or endorse individual attorneys or legal service providers.