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Commonly Requested Services

Range of Services

SSD provides a range of services that are tailored to individual students based upon the documentation they provide when they apply in combination with an interactive process with their assigned SSD counselor.

Accessible Furniture

Accessible furniture may be provided to students for whom the standard desks and chairs in classrooms are inaccessible due to disability. To request this accommodation please submit the Service Request form.

Guidelines

  • Requests must be submitted at least ten (10) working days prior to the start of the term. The request can be submitted through the Service Request submission service.
  • Once submitted students will receive a notification that their request has been processed and completed.
  • If any changes are made, it is the student’s responsibility to notify the SSD office and submit a new request form.

If there are any questions regarding this accommodation, please contact the office at ssdaltfurniture@csusb.edu.

Alternate Media

Students eligible for this accommodation will receive their textbooks and other course materials in Adobe PDF, Word or Kurzweil (kes) formats. Students may also be eligible to receive their materials in enlarged print or Braille formats.  This is determined based upon the nature of the student’s disability.

Students approved for this accommodation must meet with the Alternate Media Coordinator or designee to complete a separate intake before using the accommodation. The coordinator or designee will review the Alternate Media Procedures and Guidelines with the student as well as how to submit their request and train them on the Kurzweil 3000 software (if applicable). Kurzweil 1000 training is available for students with visual impairments. To request this accommodation, the student must submit the Alternate Media and Additional Materials Request forms.

Guidelines

  • Students must submit a request every term preferably as soon as the student registers for classes, approximately six (6) weeks prior to the start of the new term. To submit for alternate media, go to the Services to Students with Disabilities website.  Once on the website go to the “Services” tab and click on “Alternate Media and Additional Materials Request.” If students are unable to submit via the online submission form, an email with a list of classes with the required course information may be submitted to altmedia@csusb.edu
  • Requests are processed in the order in which they are received (first-come, first-serve basis), but are not guaranteed to be completed in that order.
  • Students are required to provide proof of purchase (receipt or purchase order) and sign a Copyright Agreement form for each textbook received. Third party receipts from fellow students will not be accepted as proof of purchase. 
  • Students renting textbooks will have access to accessible materials for the duration of the rental agreement (one term).
  • Students requesting additional materials, anything not a textbook per the CSUSB Bookstore Listing, in an alternative format, must submit the Alternate Media and Additional Materials Request form for those materials. In addition, students must submit legible copies of the materials to Alternate Media via email at altmedia@csusb.edu. If digital copies are not available to submit via email, students will arrange to meet with a member of the production team to hand off the hard copy materials.

For further information on the Alternate Media Production process, procedures, and guidelines, please contact the production team at altmedia@csusb.edu

Assignment Accommodations

Extended time on out of class writing assignments is an accommodation that is approved on a case-by-case basis by SSD. This is determined based upon documentation provided by the student and ONLY IF it will not interfere with the essential course requirements.

Guidelines

  • Students eligible for extended time on out-of-class writing assignments must submit a completed Extension of Assignment Due Date Request form within 5 working days of the first class after the accommodation is approved.
  • In the event that the student and faculty member are not able to complete the Extension of Assignment Due Date Request, SSD will contact the student’s instructor to determine the maximum extension that can be given without compromising the essential requirements of the course.
  • If it is determined that extending assignment deadlines compromises essential course requirements, a faculty group, including the student’s instructor and department chair, will document and provide a written summary of such determination to the student and SSD within 5 working days of initial contact from SSD.

Assistive Listening Devices

SSD has two sound amplification systems available, the Willams Sound FM System and the Phonak Roger MyLink Sound System.  

The Williams Sound FM amplification system is used to facilitate the student’s hearing as a disability related accommodation by amplifying the sound directly into the student’s ears. It is a two-piece system consisting of the transmitter with lapel microphone and receiver with headphone set.  

The Phonak Roger MyLink is an inductive neck loop receiver compatible with any hearing aid or cochlear implant that has a telecoil or loop setting. It is designed to work alongside a variety of Roger wireless microphones, including the Roger Clip, so audio can be streamed to your hearing aids. The integral headphone socket enables the Roger MyLink, when used with one of the Roger microphones, to act as a complete hearing system by channeling audio directly to a pair of headphones. Depending upon the severity of hearing loss, wearing hearing aids may not be necessary to receive an excellent sound. 

These two accommodations are approved on a case-by-case basis by SSD. This is determined based upon the documentation provided by the student. 

Guidelines

  • Students must request assistive listening devices prior to the start of the term. The request can be submitted through the Service Request online form. To submit for assisted listening devices, go to the Services to Students with Disabilities. Once on the website go to the “Services” tab and click on the “Service Request” tab.
  • The assistive listening devices are loaned out on a term-by-term basis and are due upon the last day of finals or the next working day after finals, whichever comes first.  
  • Students are responsible for replacement for lost or damaged parts on the unit. 

Cart Service

Students with a permanent or temporary physical disability may have access to cart services. The services provided are individualized and scheduled upon a first-come, first-served basis. The request can be submitted through the Cart Service Request submission service.

Guidelines

  • Requests must be submitted at least thirty (30) days prior to the start of the term. Forms may be submitted to the office via fax or email at ssdmobil@csusb.edu.
  • Students may be contacted if their requested time is not available and will be offered alternative times.
  • Scheduled cart rides will begin within two (2) working days after approval.
  • Scheduled cart rides will have priority over unscheduled (one-time) cart rides.
  • For a list of cart stops click on the SSD Cart Service Map Color or SSD Cart Service Map Black and White.
  • Please note that temporary cart services (i.e. broken leg, sprained ankle) are conducted as unscheduled runs.

If there are questions regarding this accommodation, please contact the office at ssdmobil@csusb.edu.

Class Aide

Class aides are provided by SSD based on individual needs and situations for the classroom. If a student believes that they may need a class aide, they should contact their SSD counselor to make a request. The counselor will then determine the need for a class aide based upon the student’s needs and course requirements. To request this accommodation, the student must submit the Class Aide Request.

Guidelines

  • The request form must be submitted at least thirty (30) working days prior to the start of the term. The request can be submitted through the Service Request submission service.
  • Notify the SSD office immediately if you change your class schedule.

If there are any questions regarding this accommodation, please contact the office at ssd@csusb.edu.

Exam Accommodations

The purpose of exam accommodations is to provide an equal testing opportunity based on the educational limitation of the student. “Test,” as used in this context, refers to quizzes and examinations taken during the term in conjunction with an academic class, as well as graded lab demonstrations in the SSD office or proctored by SSD online via Zoom.

Exam accommodations are determined on a case-by-case basis and may include, but are not limited to:

  • Extended testing time (x1.5 or x2)
  • Reduced distraction environment (RDE) or distraction free environment (DFE)
  • Readers and/or scribes
  • Accessible formats (i.e. enlarged exams)
  • Assistive technology (i.e. WYNN, JAWS, Dragon, and CCTV)

Other exam accommodations may be determined and approved by the SSD counselor.  To request to take exams proctored by the SSD office, students must submit the SSD Exam Accommodation Request.

Guidelines

  • The request form must be submitted at least five (5) working days prior to the first exam listed on the form and at least three (3) weeks prior to finals. Students will need to complete a form for each class they are requesting accommodations for.
  • Forms must be signed by both the student and the instructor. All information requested must be completed. SSD will not accept forms that have not been signed by the instructor.
  • Forms may be submitted to the office via fax, mail, in person or by email to ssdproctoring@csusb.edu.
  • Every effort will be made to schedule students’ exams at the time their class is taking the exam. If scheduling conflicts occur, exams may be scheduled at an alternate time and on a case-by-case basis. This will require the instructor to email approval for the changes, which must be submitted to ssdproctoring@csusb.edu.
  • Final exams are offered on a different schedule from the university’s final exam schedule. The final exam schedule is available one (1) week prior to finals week. Students can confirm and/or reschedule during that time.

If there are questions regarding this accommodation, please contact the office at ssdproctoring@csusb.edu.

Notetaking Services

Notetaking is an accommodation that must be approved by an SSD counselor. Once approved, a notetaking request must be submitted every term. 

Guidelines

  • Notetaking requests must be submitted thirty (30) days before the start of each term (priority registration should be utilized to ensure timely submission of requests). To submit a notetaking request, go to www.csusb.edu/ssd and fill out the request online (once on the website, click on “Services” at the top and then “Service Request”). Students can also email ssdnotetaking@csusb.edu to request a fillable PDF to complete and return via email. 
  • Students must notify SSD immediately of any changes regarding their class schedule to ensure accurate notetaker assignments.
  • Once a request has been submitted, SSD will recruit notetakers from the student’s classes. 
  • Students may choose a fellow student as a notetaker rather than have SSD recruit a notetaker. The SSD student must notify SSD as soon as possible that a notetaker has been chosen for the notetaker to be provided priority registration. 
  • Notetakers are given priority registration in return for serving as notetakers. Notetakers are provided with guidelines for timely submission of notes as well as instructions for labeling and formatting the notes. It is the SSD student’s responsibility to notify the SSD office if notes are not being received in a timely manner (notes should be received via email before the next class meeting) and/or if there is an issue with the quality of the notes.
  • If the SSD student does not attend class, SSD is not obligated to provide notes. It is the SSD student’s responsibility to make arrangements for the notes.  

Please direct any questions regarding this accommodation to  ssdnotetaking@csusb.edu.

Priority Registration

This accommodation is offered to students to enable them to register for the classes that they need in order to complete their academic goals. The accommodation must be approved by an SSD counselor.

Guidelines

  • Students receive Priority Level One with this accommodation. To view the dates, please consult the Academic Calendar.
  • Students should make sure that they have no holds on their MyCoyote account.
  • If a student is continuing on with graduate work, they must notify the SSD office.
  • Students enrolled through the Over 60 Program or Open University (OU) are not eligible to receive priority registration.
  • Priority registration for students with temporary disabilities is considered on a case-by-case basis.

If you have any questions regarding this accommodation, please contact the office at ssd@csusb.edu.

Real-Time and Remote Captioning

A real-time captionist is a stenographer who uses a stenograph machine, which is connected to a laptop computer. All verbal communication that transpires during the course of the session will be transcribed via the stenograph, translated into English, and printed on the screen of a laptop computer. In the classroom setting, the student sits next to the captionist and reads the lecture via the laptop. In the remote environment, the captionist transcribes the session which the student views through streamtext.  The student can also access a transcript 48-hours after the session through Blackboard.  To request this accommodation, students must submit a request through the Services Request form. To submit for captioning services, go to the Services to Students with Disabilities website.  Once on the website go to the “Services” tab and click on the “Service Request" tab.

Guidelines

  • The request form must be submitted at least thirty (30) days prior to the start of the term. The request can be submitted through the Service Request submission service.
  • Notify the SSD office immediately of any changes to your class schedule.
  • Any additional requests (i.e. events for class) need to be submitted at least three (3) working days prior to the event.
  • Captionists are there to record the lecture and what other students are saying. The captionist may not clarify terms, etc.
  • Captionists are only there for the time they are slated for. Any additional time needs to be approved in advance by SSD Deaf Services.
  • If there are difficulties with the captionist, the student needs to discuss them first with the captionist. If the situation is not resolved, the student needs to bring it to the attention of the Deaf Services Coordinator or designee.
  • Transcripts are for the student’s academic use only and are not to be shared with other students. Students are advised to destroy the transcripts after the end of the term.

If you have any questions regarding this accommodation, please contact Deaf Services at ssddeafservices@csusb.edu.

SignGlasses

SignGlasses technology enables deaf/profoundly hard-of-hearing students to receive real-time sign language interpreting or captioning overlaid on top of smart glasses. Used in combination with SignGlasses software, students can re-watch every lecture with interpreting or captioning overlaid, make their own timestamped lecture notes, and bookmark important parts of the lecture. For students who already wear glasses or wearing glasses would not be feasible, they can use a tablet or laptop. All that is required is an internet connection, the student's laptop or tablet, and a tabletop mic for the professor. To request this accommodation, students must submit the SignGlasses Request Form.

Guidelines

  • The request form must be submitted at least thirty (30) days prior to the start of the term. SignGlasses are limited and checked out on a first-come, first-served basis.
  • Requests may be submitted via fax, mail, in person, or by email at ssddeafservices@csusb.edu.
  • First-time users must watch a SignGlasses tutorial.
  • SignGlasses can be checked out on a term basis. Students must return the equipment at the end of the term in good working order. Any damaged or lost parts are the student’s responsibility to replace or reimburse the cost.

It is the student’s responsibility to make sure the SignGlasses and associated equipment are charged.

For more information about SignGlasses email ssddeafservices@csusb.edu.

Sign Language Interpreters

Interpreters are primarily for American Sign Language (ASL) students to ensure that effective communication takes place between two different parties. Interpreters are communication mediators and facilitate integration of the student into the classroom environment and the virtual environment such as class lectures or student activities. To request this accommodation, students must submit the Interpreter Request Form.

Guidelines

  • The request form must be submitted at least thirty (30) days prior to the start of the term. The request can be submitted through the Service Request submission service.
  • Notify the SSD office immediately of any changes to your class schedule.
  • Any additional requests (i.e. events for class) need to be submitted at least three (3) working days prior to the event.
  • The interpreter's job is to interpret what the professor and other students are saying as well as voice what the student is signing.
  • If a student needs to ask a professor a question after class, he/she must ask the interpreter if he/she can stay. If not, the student needs to make an appointment with their instructor and contact SSD to schedule an interpreter.
  • If a student has any difficulties with the interpreter, he/she should discuss the problem with the interpreter first, and if the situation is not resolved, bring it to the attention of the Deaf Services Coordinator or designee.
  • It is the student’s responsibility to provide any scripts for presentations to the interpreter that will be signing or arrange practice time through SSD.

If you have any questions regarding this accommodation, please contact Deaf Services at ssddeafservices@csusb.edu.

SmartPen Program

The SmartPen is an assistive technology for notetaking. Through the use of a SmartPen and dot paper, students are able to record the spoken content in class and link the audio to the notes taken. Students can then access specific points in the lecture by tapping on the notes taken at that point in time. Students are also provided software that allows them to upload the notes and access various study tools such as searching notes. 

The use of a SmartPen is an accommodation that must be approved by an SSD counselor. 

Guidelines

  • Once a student is approved for the use of a SmartPen, SSD will provide an intake meeting to review the procedures and guidelines and review the appropriate paperwork that must be completed. SSD staff will also provide training on the use of the pen and its software. These meetings may be conducted via Zoom. 
  • It is the SSD student’s responsibility to notify SSD immediately of any damage or malfunction of the SmartPen.
  • SmartPens must be renewed every term. SmartPen forms need to be submitted and a visual inspection of the pen will be conducted at the end of every term. This can be accomplished via Zoom. If this is not completed, a registration hold will be placed on the student’s account.
  • Students are required to delete all audio content from the SmartPen within 40 days of the end of each term. 

Please direct any questions regarding this accommodation to ssdnotetaking@csusb.edu