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Commonly Requested Services

SSD provides a range of services that are tailored to individual students based upon the documentation they provide when they apply. So no two students will have the same type or amount of accommodations. Below are some of the more commonly assigned and requested services that SSD provides.

Accessible Furniture

Accessible furniture may be provided to students for whom the standard desks and chairs in classrooms are inaccessible due to disability. To request this accommodation please submit the Accessible Furniture Request.

Guidelines

  • Requests must be submitted at least ten (10) working days prior to the start of the quarter. The request can be submitted through the Service Request submission service.
  • Once submitted students will receive a notification that their request has been processed and completed.
  • If any changes are made, it is the student’s responsibility to notify the SSD office and submit a new request form.

If there are any questions regarding this accommodation, please contact the office at ssdaltfurniture@csusb.edu.

Alternate Media Request

Students who are eligible for this accommodation will receive their textbooks and other course materials in Adobe PDF, Word, or MP3 (audio) formats. Students may also be eligible to receive their materials in an enlarged print or Braille formats.

Students who are approved for this accommodation must meet with the Alternate Media Coordinator to complete a separate intake before using the accommodation. During the intake, the Alternate Media Coordinator will review the Alternate Media Procedures and Guidelines with the student. To request this accommodation, the student must submit the Alternate Media Textbook Request.

Guidelines

  • Students must submit a new request every quarter as soon as registration is completed. Requests can be submitted through the Alternate Media and Additional Materials Request submission service.

  • Requests must be submitted at least six (6) weeks prior to the start of the quarter. This is due to the lengthy conversion process required to produce textbooks in an alternate format.
  • Requests are processed in order of priority based on a first-come, first-served basis but are not guaranteed to be completed in that order.
  • Students are required to provide a receipt as proof of purchase for each textbook received in an alternate format.  Students must also sign a Alternate Media Copyright Form for each textbook received.  Please note that third party receipts will not be accepted as official proof of purchase.
  • Students requesting additional course materials (Non-textbooks) in accessible format must submit a request for additional materials for each course every quarter as needed using the same submission service for Alternate Media. In addition, students must attach legible copies of said course materials to the form in order for their request to be processed.

For further information on the Alternate Media Production process, procedures and guidelines please feel free to contact our editing staff at altmedia@csusb.edu.

Assignment Accommodations

Extended time on out of class writing assignments is an accommodation that is approved on a case-by-case basis by SSD. This is determined based upon the documentation provided by the student and that it will not interfere with the essential course requirements.

Guidelines

  • Students eligible for extended time on out-of-class writing assignments must submit a completed Extension of Assignment Due Date Request Form within 5 working days of the first class after the accommodation is approved.
  • In the event that the student and faculty member are not able to complete the Extension of Assignment Deadlines Agreement Form, SSD will contact the student’s instructor to determine the maximum extension that can be given without compromising the essential requirements of the course.
  • If it is determined that extending assignment deadlines compromises essential course requirements, a faculty group, including the student’s instructor and department chair, will document and provide a written summary of such determination to the student and SSD within 5 working days of initial contact from SSD.

Assistive Listening Device

SSD has available the sound amplification system from William Sound. The William FM Sound amplification system is used to facilitate the student’s hearing as a disability related accommodation by amplifying the sound directly into the student’s ears. It is a two piece system consisting of the transmitter with lapel microphone and receiver with headphone set. This accommodation is approved on a case-by-case basis by SSD. This is determined based upon the documentation provided by the student.

Guidelines

  • Students must request the William FM Sound Amplification system prior to the start of the quarter. The request can be submitted through the Service Request submission service.
  • William FM Sound units are loaned out quarterly and are due upon the last day of finals or the next working day after finals, whichever comes first. 
  • Students are responsible for replacement for lost or damaged parts on the unit.

Cart Service

Students with a permanent or temporary physical disability may have access to cart services. The services provided are individualized and scheduled upon a first-come, first-served basis. The request can be submitted through the Cart Service Request submission service.

Guidelines

  • Requests must be submitted at least thirty (30) days prior to the start of the quarter. Forms may be submitted to the office via phone, fax or email at ssdmobil@csusb.edu.
  • Students may be contacted if their requested time is not available and will be offered alternative times.
  • Scheduled cart rides will begin within two (2) working days after approval.
  • Scheduled cart rides will have priority over unscheduled (one-time) cart rides.
  • For a list of cart stops click on the SSD Cart Service Map Color or SSD Cart Service Map Black and White.
  • Please note that temporary cart services (i.e. broken leg, sprained ankle) are conducted as unscheduled runs.

If there are questions regarding this accommodation, please contact the office at ssdmobil@csusb.edu.

Class Aide

Class aides are provided by SSD based on individual needs and situations. If a student believes that they may need a class aide, they should contact their SSD counselor to make a request. The counselor will then determine the need for a class aide based upon the student’s needs and course requirements. To request this accommodation, the student must submit the Class Aide Request.

Guidelines

  • The request form must be submitted at least thirty (30) working days prior to the start of the quarter. The request can be submitted through the Service Request submission service.
  • Notify the SSD office immediately if you change your class schedule.

If there are any questions regarding this accommodation, please contact the office at ssd@csusb.edu.

Exam Accommodations

The purpose of exam accommodations is to provide an equal testing opportunity based on the educational limitation of the student. “Test,” as used in this context, refers to quizzes and examinations taken during the quarter, in conjunction with an academic class, as well as graded lab demonstrations.

Exam accommodations are determined on a case-by-case basis and may include, but are not limited to:

  • Extended testing time (x1.5  or x2)
  • Reduced distraction environment (RDE) or distraction free environment (DFE)
  • Readers and/or scribes
  • Accessible formats (i.e. enlarged exams)
  • Assistive technology (i.e. WYNN, JAWS, Dragon)

Other exam accommodations may be determined and approved by the SSD counselor. To request to take exams in the SSD office, students must submit the SSD Exam Accommodation Request Form.

Guidelines

  • The request form must be submitted at least five (5) working days prior to the first exam listed on the form and at least three (3) weeks prior to finals. Students will need to complete a form for each class they are requesting accommodations for.
  • Forms must be signed by both the student and the instructor. All information requested must be completed. SSD will not accept forms that have not been signed by the instructor.
  • Forms may be submitted to the office via fax, mail, in person or by email to ssdproctoring@csusb.edu.
  • Every effort will be made to schedule students’ exams at the time their class is taking the exam. If scheduling conflicts occur, exams may be scheduled at an alternate time and on a case-by-case basis. This will require the instructor to email approval for the changes, which must be submitted to ssdproctoring@csusb.edu.
  • Final exams are offered on a different schedule from the university’s final exam schedule. The final exam schedule is available one (1) week prior to finals week. Students can confirm and/or reschedule during that time.

If there are questions regarding this accommodation, please contact the office at ssdproctoring@csusb.edu.

Notetaking Services

The SSD office uses student volunteers from the class to take notes for eligible SSD students whose disability prevents them from taking effective notes. This accommodation must be approved by a counselor. To request this accommodation, students must submit the Notetaker Request.

Guidelines

  • The request form must be submitted at least thirty (30) days prior to the start of the quarter. The form can be submitted to the office via fax, mail, in person or by email at ssdnotetaking@csusb.edu.
  • Students must notify the SSD office immediately regarding schedule and/or classroom location changes.
  • Once a request has been submitted, SSD will recruit a notetaker from the student's class. If no notetaker is found, SSD will send a student assistant to take notes or will provide the student with a tape recorder to tape the classes until a notetaker can be found.
  • Once selected, notetakers are instructed to adhere to strict notetaking guidelines and must submit notes in a timely manner, as directed. It is the student’s responsibility to notify the SSD office if they are not receiving notes in a timely manner and/or if they are unsatisfied with the quality of their notes.
  • If the student chooses to recruit a notetaker on their own, they must submit a Notetaker Request Form and the notes must be submitted to the office for our record.

If you have any questions regarding this accommodation, please contact the office at ssdnotetaking@csusb.edu.

Priority Registration

This accommodation is offered to students to enable them to register for the classes that they need in order to complete their academic goals. The accommodation must be approved by an SSD counselor.

Guidelines

  • Students receive Priority Level One with this accommodation. To view the dates, please consult the Academic Calendar.
  • Students should make sure that they have no holds on their MyCoyote account.
  • If a student is continuing on with graduate work, they must notify the SSD office.
  • Students enrolled through the Over 60 Program are not eligible to receive priority registration.
  • Priority registration for students with temporary disabilities is considered on a case-by-case basis.

If you have any questions regarding this accommodation, please contact the office at ssd@csusb.edu.

Real Time and Remote Captioning

A real time captionist is a stenographer who will bring with him/her a stenograph machine, which is connected to a laptop computer. All verbal communication which transpires during the course of the class will be transcribed via the stenograph, translated into English, and printed onto the screen of the laptop computer. The student sits next to the captionist and reads the lecture via the laptop. This can also be done remotely where the captionist transcribes the lecture and transmits it to the laptop for the student to read. To request this accommodation, students must submit the Captioning Service request.

Guidelines

  • The request form must be submitted at least thirty (30) days prior to the start of the quarter. The request can be submitted through the Service Request submission service.
  • Notify the SSD office immediately of any changes to your class schedule.
  • Any additional requests (i.e. events for class) need to be submitted at least three (3) working days prior to the event.
  • Captionists are there to record the lecture and what other students are saying. The captionist may not clarify terms, etc.
  • Captionists are only there for the time they are slated for. Any additional time needs to be approved in advance by SSD Deaf Services.
  • If there are difficulties with the captionist, the student needs to discuss them first with the captionist. If the situation is not resolved, the student needs to bring it to the attention of the Deaf Services Coordinator.
  • Transcripts are for the student’s academic use only and are not to be shared with other students. Students are advised to destroy the transcripts after the end of the quarter.

If you have any questions regarding this accommodation, please contact Deaf Services at ssddeafservices@csusb.edu.

Sign Language Interpreters

Interpreters are primarily for American Sign Language (ASL) students to ensure that effective communication takes place between two different parties. Interpreters are communication mediators and facilitate integration of the student into the classroom environment such as class lectures or student activities. To request this accommodation, students must submit the Interpreter Request Form.

Guidelines

  • The request form must be submitted at least thirty (30) days prior to the start of the quarter. The request can be submitted through the Service Request submission service.
  • Notify the SSD office immediately of any changes to your class schedule.
  • Any additional requests (i.e. events for class) need to be submitted at least three (3) working days prior to the event.
  • The interpreter's job is to interpret what the professor and other students are saying as well as voice what the student is signing.
  • If a student needs to ask a professor a question after class, he/she must ask the interpreter if he/she can stay. If not, the student needs to make an appointment with their instructor and contact SSD to schedule an interpreter.
  • If a student has any difficulties with the interpreter, he/she should discuss the problem with the interpreter first, and if the situation is not resolved, bring it to the attention of the Deaf Services Coordinator.
  • It is the student’s responsibility to provide any scripts for presentations to the interpreter that will be signing or arrange practice time through SSD.

If you have any questions regarding this accommodation, please contact Deaf Services at ssddeafservices@csusb.edu.

Smartpen Program

The SSD office provides smartpens and dot paper to help facilitate the notetaking process for students. Through the use of the smartpen and special notebook paper, students are able to record spoken content in class and link the audio to the dots on the page of their notebook. Students can listen to their audio lectures at a later time by tapping on the written words to jump to specific parts of the lecture. For convenient access, students can also upload their notes into a digitized format and take advantage of other smartpen features using Echo Desktop ®, a software used in conjunction with a smartpen.

This accommodation must be approved by a counselor. To request this accommodation, students must submit the Smartpen Request.

Guidelines

  • The request form must be submitted at least (30) days prior to the start of the quarter. Pens are limited and will be checked out on a first come first served basis.
  • Requests may be submitted via fax, mail, in person or by email at ssdsmartpen@csusb.edu.
  • First time smartpen users will be permitted both a notetaker and a smartpen for the first quarter. If the student chooses to utilize a smartpen thereafter, the student cannot submit a request for a notetaker, unless otherwise approved.
  • Once a request has been received, SSD will contact the student for an intake meeting to review the procedures and guidelines of smartpen check out and will receive training on the use of the smartpen.
  • SSD students must notify the SSD office immediately regarding schedule changes and/or smartpen complications.
  • The audio recording is for student’s academic use only and is not to be shared with other students. Students are advised to delete the recordings once the quarter is over.

If you have any questions regarding this accommodation, please contact the office at ssdsmartpen@csusb.edu.