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EVFAQ

Electric Vehicle Program - Pricing Update Information and FAQ

What: 

  • Pricing update to go into effect July 1st, 2023.

Why:

  • This pricing update is being implemented to help insure the long-term sustainability of the EV charging program.
  • The funds generated will contribute to the maintenance and expansion of the EV charging program at both CSUSB and PDC.

When:

  • This change goes into effect on July 1st, 2023.

How:

Fees:

  • Students, Faculty and Staff will receive a subsidized EV-charging rates of: 
    • $1.00 per session, plus $0.13 per kilowatt hour of energy delivered.
    • The subsidized rate of $0.13/kWh is less than our average utility rate of $0.17/kWh
  • Non-metered parking garage stations are paid via the ParkMobile app. The rate is $0.07 per 5-minute block, with a $1.00 session fee (up to 4-hours total). It is possible to purchase the minimum amount of time required and to extend your session if/as necessary. This rate does not include ParkMobile's transaction fee (currently $0.47 per transaction).

 

ADA-EV Charging Spaces Information:

Designated ADA spaces with accessible charging are available in Lot-N and coming soon to additional locations at both San Bernardino and Palm Desert campuses. All ADA-EV spaces follow standard pricing rates with the exception of overtime fees. Vehicles in ADA-EV spaces must be actively charging at all times. Please use ChargePoint Connection Code: CSUSBADASPACES for subsidized rates.

EV Townhall Frequently Asked Questions - Spring 2023

I received a notice to move my vehicle after charging for 3 hours and 45 minutes. I thought I had 4 hours of charging time?

We apologize for any confusion. ChargePoint's system is set up to send a "Please move within 15 minutes" message to ensure that charging stations are available for other users. However, we recently updated the system to send this message 15 minutes earlier to give users adequate time to relocate their vehicle. This change does not impact the overall charging time limit or any potential overtime fees. We appreciate your understanding and cooperation in helping to make EV charging accessible and convenient for all users.

Will I be billed after parking longer than 4 hours? What if the charger has a power interruption?

With the new pricing update, an overtime fee will be charged for ChargePoint charging sessions that exceed 4 hours, with a reasonable grace period. However, it's important to note that parking restrictions and billing considerations are two separate factors. EV parking spaces are restricted to 4 hours while actively charging, and citations may be issued for exceeding this limit, regardless of any overtime fees charged for exceeding the time limit.

Regarding power interruptions during a charging session, if charging is interrupted due to a power outage or other technical issue, you will only be billed for the energy that was actually delivered during your total session(s). The overtime fee applies to your total parking time and is assessed to ensure an opportunity for everyone to charge.

The rates in which my vehicle charges often varies; why should I pay the same as someone else receiving more energy?

All of our metered stations keep track of the actual amount of energy delivered and will only bill you for what you have received. If you have received less energy during your session, you will only pay for the amount that you received.

I drive a plug-in hybrid and do not need to charge for as long as other users, the session fee is not fair since I do not get to charge as long. Do I have to pay the session fee?

While the session fee is meant to maximize the utilization rates of our EV charging stations, we understand that different segments of the EV market may have different needs. We are evaluating the possibility of short-term only spaces, with a comparably prorated session fee. We will publicly announce any changes regarding this if they are made.

Could we get Level-3 fast chargers?

The inclusion of Level-3 fast charging into our EV charging program is currently being evaluated. Due to the significantly higher infrastructure requirements and associated costs, this inclusion could potentially reduce the number of additional Level-2 chargers deployed in the near future. We are seeking community feedback to determine campus need and preference.

If Level-1 chargers are brought to campus, would we still have to pay to use them?

In order to remain maintain equity with all users, a comparable fee would likely be assessed. This rate is yet to be determined and will take into consideration factors such as estimated output and the balancing of demand and use cases. The primary benefits to Level-1 charging would be a quicker time-to-deployment, a reduced deployment cost and the convenience of all-day charging.

I occasionally notice problems with a charger, sometimes for extended periods of time. How can I report these and why are they not being fixed right away?

Some of the recent maintenance delays have been caused by a worldwide backlog in parts, and other factors. Most of these issues have been resolved (or are actively being resolved) by our vendor partners. Additionally, we might not always be aware of an issue. Because of this, we are implementing a new reporting system for customers to report issues and for staff to track them through their resolution. This new system is as simple to use as scanning the QR code on the station port, selecting the issue(s), and clicking submit.

My question wasn’t answered during the Townhall or I thought of a question afterwards. How can I get my question answered?

We are here to help! Contact Parking and Transportation Services either directly or via the EV Drivers group. We have an active and robust community of EV drivers on campus that are happy to offer tips and tricks and PATS staff are always happy to offer assistance!

Website: http://parking.csusb.edu
Email: transportation@csusb.edu
Phone: 909-537-5912