Resident Services

Resident Services

Housing Portal

Access the portal to complete an on-campus housing application, review your License Agreement, view your room assignment (if/when available), submit a cancellation and other housing-related matters.

My Housing Portal

student on laptop by pool using internet

student opening up resident mailbox with key

student at laundry mat taking blanket out of dryer

On-Campus Housing Services

The following are available services to enhance your on-campus living experience. Please review the instructions provided in the drop-downs below to access additional information.

High-Speed Internet / Wi-Fi Access

High-Speed Internet / Wi-Fi Access

Computers, cell phones, tablets and other mobile devices can all be connected to our campus network without needing any additional support.  For a wireless connection, these devices use our 'eduroam' wireless network.  Simply sign in using your CSUSB ('MyCoyote') credentials and you'll be connected immediately.

If you require further assistance with configuring your cell phone or other devices, the Technology Support Center is located in Pfau Library, PL-1108. You may also reach them at 909.537.7677 or by email at support@csusb.edu

For a full list of instructions for connecting devices to the 'eduroam' network, please visit the Information Technology Services website.

Connecting Smart TVs, Gaming Consoles and Media Streaming Devices

These devices cannot sign directly in to the wireless networks on campus and need additional configurations to connect.  For a wireless connection, these devices use the 'CSUSB-DEVICES' wireless network. 

To start the connection process, you must first fill out the Connect Device to Campus Network form. Please make sure to read the instructions and fill the form out completely. Click submit and wait to be contacted by the Technology Support Center.

Arrowhead, Coyote and University Village allow for connecting devices via a wireless or wired connections. Each bedroom has ONE available wired connection for student use. Ethernet cable is not provided. Serrano Village is wireless only. To get to the internet, your device must be able to connect to a wireless network. 

For a list of approved devices please view our CSUSB Housing Device List.

Philo EDU (Streaming Television)

Philo EDU (Streaming Television)

California State University, San Bernardino and the Department of Housing and Residential Education is proud to offer Philo Television service. Philo allows residents to watch live television on their personal devices from anywhere on campus. This new streaming service gives you the flexibility and control to pause and rewind live TV plus record 20 hours of DVR space to keep up with all your favorite shows!

All CSUSB residents with an active MyCoyote account can use this service with their television, computers and mobile devices anywhere on campus.

To set up Philo on your computer:

  1. Go to CSUSB.philo.com
  2. Enter your MyCoyote User ID and Password
  3. Start watching your favorite shows, or record them to watch later!
     

To set up Philo on your mobile device or tablet:

  1. Visit your App Store or Google Play Center and download the Philo Edu app.
  2. Login with your MyCoyote User ID and Password
  3. Start watching your favorite shows, or record them to watch later!
     

To watch Philo on your television:

  1. Connect your Roku Player to your television and stream through the Philo App located in the Roku Library
  2. Connect your laptop to your television with a supported HDMI cable (your television must be already be equipped with a HDMI port)

Mail Services

Mail Services

Student Mailroom

Hours of Operation
Monday - Friday 
10:00 a.m. - 5:00 p.m. 
Location: Coyote Village (Cajon Hall)
Telephone: (909) 537-7153

Mail & Package Services

The Department of Housing and Residential Education provides mail and package handling services to all students living on campus. The mail room is located in Coyote Village (Cajon Hall) just across from the Coyote Village Front Desk. Once received, packages and other trackable mail are processed and can be picked up by residents on weekdays between 10:00 a.m. and 5:00 p.m.

If a student wishes to receive non-trackable mail and flats (for example, magazines and newspapers), a mailbox may be requested from the Housing Annex (located in Serrano Village next to the Village Square). Mail will be distributed to their assigned mailboxes. All non-trackable mail and flats are processed and delivered through the mail room on the day they are received.

CSUSB Housing Addressing
Proper addressing is imperative to ensure mail and packages are properly processed and quickly distributed to student residents. Please use the CSUSB Housing-specific address format provided below for all items being sent to/received by residents.

Address Formatting

FORMAT EXAMPLE
{Your Name}
6000 University Pkwy. {Building & Room #}
San Bernardino, CA 92407-2393
Cody Coyote 
6000 University Pkwy. Cajon 253
San Bernardino, CA 92407-2393

Security
All items received by the Mail Room are locked in a secured area designed just for student packages and trackable mail. For optimal service, we highly recommended that packages and sensitive mail be sent via a shipper using a tracking number and requiring a signature (i.e., UPS, FedEx, or USPS Express Mail). It is recommended that any valuable items, such as computers and cameras, be insured for the value of the item. Neither California State University, San Bernardino nor the Department of Housing & Residential Education will be responsible for the condition of a package upon receipt. When picking up any mail, each student is required to show their Coyote ID or some type of photo identification that matches the name on the package.
 

Amazon Locker

Location: Morongo Hall
Locker Name: BOBA

For information on using an Amazon Locker click here.

Laundry Services

Laundry Services

There are laundry rooms located throughout the Villages. Washers and dryers are available for use by campus residents only. Laundry machines operate by smartphone using the PayRange app (available through the App Store or Google Play Center) . If a machine malfunction occurs, please notify WASH directly 1 (800) 342-5932; be sure to have the machine number ready.

The Department of Housing and Residential Education assumes no responsibility for items left in laundry rooms. Residents are responsible for removing their laundry from the laundry rooms in a timely manner. Laundry that remains in the laundry room will be removed by the custodial staff and taken to the Village Front Desk's Lost & Found. If the property is not claimed after a week, staff will turn items over to the University's Lost & Found.

Cost per Load

Wash: $1.00 
Dry: $0.75

RHA Services

As part of the Residence Halls Association's mission, they provide services to residents for their move-in needs, during the year and even for birthdays! All proceeds received help RHA send student leaders to conferences. 

Linens and Decor

Linens and Decor 

While preparing to move in or throughout the year, RHA encourages residents to skip a trip to the store. RHA partners with On-Campus Marketing (OCM) to provide residents with convenient and customizable products. These products will make students' rooms feel like home. Products range from bedding, storage and even room essentials! Order online at: www.ocm.com/CSS.

Care Packages

Care Packages 

Throughout the year, RHA offers various opportunities for folks to purchase Care Packages for their students. If a resident receives a Care Package, they can be picked up at the RHA Office, located in Morongo Hall at Serrano Village. Residents receiving a Care Package may pick it up at Morongo Hall, located in Serrano Village. Please contact RHA for more information.