Maintenance and Technology Requests


It is the goal of the Department of Housing and Residential Education to maintain each community in good conditions for current and future residents! We will promptly remedy maintenance and repair issues as they are brought to our attention. DHRE offers maintenance service 24 hours a day for emergenices only, all other requests will be serviced during normal business hours. If there is a maintenance emergency after hours and/or during the weekend students may contact the RA on Duty for their area. 

*Items considered maintenance emergencies may include: flooding, loss of electricity, potential breach to building security, loss of central heating and cooling, loss of hot water, etc. 

Maintenance Requests

If there is a maintenance request issue in a room or apartment, students can submit a maintenance request via our "Submit a Word Order" option in the left side tool bar of the housing page. Please contact our Housing Annex at (909) 537-5246 during regular business hours if you have any questions. 

*The "Submit a Work Order" link is only available from an on-campus internet connection and it will not appear if you try to access from off-campus.

Using Technology When Living on Campus

You may connect various devices to campus networks utilizing our Connect Device to Campus Network Button on our website. Please make sure to read the instructions and fill the form out completely. Click submit and wait to be contacted by the Technology Support Center.

Arrowhead and University Village allow for connecting devices via a wireless or wired connection. Each bedroom has ONE available wired connection for student use. Ethernet cable is not provided. 

Serrano Village is wireless only. To get to the internet, your device must be able to connect to a wireless network. 

For a list of approved and not approved devices please view our

Connecting an Android to Eduroam

Step 1: Select Eduroam from the list of available wireless networks

Step 2: Set EAP method to PEAP and Phase 2 Authentication to MSCHAPV2

Step 3: Enter username and password (MyCoyote Credentials)

e.g. identity - password- Your MyCoyote Password

Step 4: Click connect to complete the wireless connection process.

Connecting iPhone to Eduroam

Step 1: Select Eduroam from the list of available wireless networks

Step 2: Enter Username and Password (MyCoyote Credentials) and then click JOIN

e.g. identity - password- Your MyCoyote Password

Step 3: Click accept to complete the wireless connection process. 

If you require further assistance with configuring your cellphone or other devices, the Technology Support Center is located in PL-1108. You may also reach them at (909) 537-7677 or