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Course Catalog

CSU Systemwide Cross-Campus Collaboration 

Many classes that were formerly in-person are now offered virtually. This gives us a unique opportunity to extend campus classes beyond campus borders and offer a new way to share professional development across the CSU! Registration is on a first-come, first-served basis.

The following CSU campuses have volunteered to participate in the Cross-Campus Collaboration and offer classes exclusively to other participating campuses:

Bakersfield, Channel Islands, Chico, East Bay, Fresno, Fullerton, Humboldt, Long Beach, Northridge, Pomona, Sacramento, San Bernardino, San Diego, San Francisco, San Luis Obispo, San Marcos, and Stanislaus.


November 2022 Workshops
December 2022 Workshops


Course Catalog

Browse the below offerings to find online courses or instructor-led workshops relevant to your professional and personal development training needs. Offerings are within the themes of diversity & inclusion, personal development, leadership development, and workforce readiness

Workforce Readiness Training Resources

Workforce Readiness Courses & Workshops
Course Title Type Content Owner
A More Cyber Secure You Instructor-Led  

Absence Management Time Keeper

eLearning HR-Payroll
Absence Management Validator Instructor-Led HR-Payroll
Absence Management Self-Service for Employees eLearning HR-Payroll
Concur Travel & Expense Demonstration Instructor-Led Accounts Payable
CSU ID Search eLearning Human Resources
Extra! Extra! Learn All About Printing Services at CSUSB Instructor-Led Printing Services

Federal Work-Study (FWS) Supervisor & Timekeeper Training

eLearning Financial Aid & Scholarships

Federal Work-Study (FWS) Student Training

NOTE: Before exiting the course assessment, please take a screenshot of your assessment results (in lieu of the certificate of completion) and submit to your supervisor for proof of completion.

eLearning Financial Aid & Scholarships
Handshake Student Employment Training Instructor-Led HR-Student Employment / Career Center
Master Payroll Warrant Authorization (MPWA) eLearning HR-Payroll
Position Management & Payroll Detail Report Training eLearning Human Resources
Procurement Card Training eLearning Procurement & Contracts (Purchasing)
Requisition Training eLearning Procurement & Contracts (Purchasing)
Student Assistant Bridge 101 Training Instructor-Led HR-Student Employment
The Reclassification Process Instructor-Led HR-Classification & Compensation
The Ins and Outs of Parking at CSUSB Instructor-Led Parking Services & Transportation

Diversity & Inclusion Training Resources

Diversity, Equity, & Inclusion Courses & Workshops
Session Title Type
Cultivating Cultural Competence eLearning
Confronting Bias: Thriving Across Differences eLearning
Unconscious Bias eLearning
Managing a Multigenerational Workforce eLearning
Managing Generation Z eLearning

Personal Development Training Resources

Customer Service Courses & Workshops
Session Title Type
Customer Service: Call Control Strategies eLearning
Customer Service Foundations eLearning
Customer Service: Handling Abusive Customers eLearning
Customer Service: Problem Solving and Troubleshooting  eLearning
Customer Service: Serving Internal Customers eLearning
De-Escalating Intense Situations eLearning
Developing A Service Mindset eLearning
Empathy for Customer Service Professionals eLearning
Innovative Customer Service Techniques eLearning
Listening to Customers eLearning
Phone-Based Customer Service eLearning
Working with Upset Customers eLearning
Writing Customer Service E-mails eLearning
Communication Courses & Workshops
Session Title Type
Conflict Resolution Foundations eLearning
Interpersonal Communication eLearning
Learning to Be Assertive eLearning
Personal Effectiveness Courses & Workshops
Session Title Type
Being an Effective Team Member eLearning
How to Slow Down and Be More Productive eLearning
Time Management Fundamentals eLearning
Mindfulness Courses & Workshops
Session Title Type
How to Manage Feeling Overwhelmed eLearning
Life Mastery: Achieving Happiness and Success eLearning
The Mindful Workday eLearning
Self-Development Courses & Workshops
Session Title Type
Developing a Learning Mindset eLearning
Discovering Your Strengths eLearning
Instructor-Led Courses & Workshops
Session Title
Creating a Culture of Service Excellence
Emergency Disaster Preparedness
Finding Your Balance: Decreasing Stress in the Workplace
Retirement Planning Series
Understanding Your CSU Fee Waiver Benefit

Leadership Development Training Resources

Change Management Courses & Workshops
Session Title Type
Developing Adaptability as a Leader  eLearning
Leading Change  eLearning
Leading Your Team Through Change  eLearning
Managing Organizational Change for Leaders  eLearning
Communication Courses & Workshops
Session Title Type
Communicating with Diplomacy and Tact  eLearning
Having Difficult Conversations: A Guide for Managers  eLearning
Improving Your Conflict Competence  eLearning
Emotional Intelligence Courses & Workshops
Session Title Type
Developing Self-Awareness  eLearning
Leading with Emotional Intelligence  eLearning
Executive Presence Courses & Workshops
Session Title Type
Developing Executive Presence  eLearning
Executive Presence on Video Calls  eLearning
Problem Solving / Decision Making  Courses & Workshops
Session Title Type
Acting Decisively  eLearning
Executive Decision-Making eLearning
Design-Thinking: Understanding the Process  eLearning
Team Management Courses & Workshops
Session Title Type
Building Trust eLearning
Delegating Tasks eLearning
Effectively Directing and Delegating as a Manager eLearning
Getting What You Expect from Your Delegate eLearning
Managing Teams eLearning
Managing Virtual Teams  eLearning
Project Management Foundations: Teams eLearning
Instructor-Led Courses & Workshops - Contact us to register
Session Title
Principles of Supervision
Administrator/Management Academy

Situational Leadership II

Accessing MyCoyote

Follow the below steps to access MyCoyote:

  1. Click on the myCoyote hyperlink on the top left of the CSUSB homepage
  2. Enter your Coyote ID and password 


Accessing CSULearn

Follow the below steps to access CSULearn content:

  1. Log in to myCoyote
  2. Select the 'My Employment' tile and click 'CSULearn'
  3. Select the 'Training Schedule' widget
  4. Search for the course by title in the 'Activities Calendar'
  5. Select course and 'Register' for desired session


Accessing LinkedIn Learning

Follow the below steps to access LinkedIn Learning content:

  1. Log in to myCoyote
  2. Select the My Employment icon and locate the LinkedIn Learning tile