Course Catalog

Browse the below offerings to find online courses or instructor-led workshops relevant to your professional and personal development training needs. Offerings are within the themes of diversity & inclusion, personal development, leadership development, and workforce readiness.

Workforce Readiness Training Resources

Workforce Readiness Courses & Workshops
Course Title	Type	Content Owner
Absence Management Timekeeper	eLearning	HR-Payroll
Absence Management Validator	eLearning	HR-Payroll
Absence Management Self-Service for Employees	eLearning	HR-Payroll
Concur Travel & Expense Demonstration	Instructor-Led	Accounts Payable
CSU ID Search	eLearning	Human Resources
CSU Recruit Training Bundle	eLearning	HR-Talent Acquisition
An Executive's Guide to Security: Understanding Security Threats Note: Course (1 of 2) required for local administrator privileges	eLearning	Information Technology Services
An Executive's Guide to Security: Protecting Your Information Note: Course (2 of 2) required for local administrator privileges	eLearning	Information Technology Services
Extra! Extra! Learn All About Printing Services at CSUSB	Instructor-Led	Printing Services
Federal Work-Study (FWS) Supervisor & Timekeeper Training	eLearning	Financial Aid & Scholarships
Federal Work-Study (FWS) Student Training NOTE: Before exiting the course assessment, please take a screenshot of your assessment results (in lieu of the certificate of completion) and submit to your supervisor for proof of completion.	eLearning	Financial Aid & Scholarships
Master Payroll Warrant Authorization (MPWA)	eLearning	HR-Payroll
Maintaining 'Reports To'	eLearning	Human Resources
Position Management & Payroll Detail Report Training	eLearning	Human Resources
Posting Jobs on Handshake	eLearning	HR-Student Employment & Career Center
Requisition Training	eLearning	Procurement & Contracts (Purchasing)
Student Assistant Bridge 101 Training	Instructor-Led	HR-Student Employment
The Reclassification Process	Instructor-Led	HR-Classification & Compensation
The Ins and Outs of Parking at CSUSB	Instructor-Led	Parking Services & Transportation

Diversity & Inclusion Training Resources

**Diversity, Equity, & Inclusion Courses & Workshops**
Session Title	Type
Cultivating Cultural Competence	eLearning
Confronting Bias: Thriving Across Differences	eLearning
Unconscious Bias	eLearning
Managing a Multigenerational Workforce	eLearning
Managing Generation Z	eLearning

**Customer Service Courses & Workshops**
Session Title	Type
Customer Service: Call Control Strategies	eLearning
Customer Service Foundations	eLearning
Customer Service: Handling Abusive Customers	eLearning
Customer Service: Problem Solving and Troubleshooting	eLearning
Customer Service: Serving Internal Customers	eLearning
De-Escalating Intense Situations	eLearning
Developing A Service Mindset	eLearning
Empathy for Customer Service Professionals	eLearning
Innovative Customer Service Techniques	eLearning
Listening to Customers	eLearning
Phone-Based Customer Service	eLearning
Working with Upset Customers	eLearning
Writing Customer Service E-mails	eLearning

Communication Courses & Workshops
Session Title	Type
Conflict Resolution Foundations	eLearning
Interpersonal Communication	eLearning
Learning to Be Assertive	eLearning

Personal Effectiveness Courses & Workshops
Session Title	Type
Being an Effective Team Member	eLearning
How to Slow Down and Be More Productive	eLearning
Time Management Fundamentals	eLearning

Mindfulness Courses & Workshops
Session Title	Type
How to Manage Feeling Overwhelmed	eLearning
Life Mastery: Achieving Happiness and Success	eLearning
The Mindful Workday	eLearning

**Self-Development** Courses & Workshops
Session Title	Type
Developing a Learning Mindset	eLearning
Discovering Your Strengths	eLearning

Instructor-Led Courses & Workshops
Session Title
A More Cyber Secure You
Creating a Culture of Service Excellence
Emergency Disaster Preparedness
Finding Your Balance: Decreasing Stress in the Workplace
Retirement Planning Series
Understanding Your CSU Fee Waiver Benefit

Leadership Development Training Resources

Change Management Courses & Workshops
Session Title	Type
Developing Adaptability as a Leader	eLearning
Leading Change	eLearning
Leading Your Team Through Change	eLearning
Managing Organizational Change for Leaders	eLearning

Communication Courses & Workshops
Session Title	Type
Communicating with Diplomacy and Tact	eLearning
Having Difficult Conversations: A Guide for Managers	eLearning
Improving Your Conflict Competence	eLearning

Emotional Intelligence Courses & Workshops
Session Title	Type
Developing Self-Awareness	eLearning
Leading with Emotional Intelligence	eLearning

Executive Presence Courses & Workshops
Session Title	Type
Developing Executive Presence	eLearning
Executive Presence on Video Calls	eLearning

**Problem Solving / Decision Making** Courses & Workshops
Session Title	Type
Acting Decisively	eLearning
Executive Decision-Making	eLearning
Design-Thinking: Understanding the Process	eLearning

Team Management Courses & Workshops
Session Title	Type
Building Trust	eLearning
Delegating Tasks	eLearning
Effectively Directing and Delegating as a Manager	eLearning
Getting What You Expect from Your Delegate	eLearning
Managing Teams	eLearning
Managing Virtual Teams	eLearning
Project Management Foundations: Teams	eLearning

Instructor-Led Courses & Workshops - Contact us to register
Session Title
Principles of Supervision
Administrator/Management Academy
Situational Leadership II

Accessing MyCoyote

Follow the below steps to access MyCoyote:

Click on the myCoyote hyperlink on the top left of the CSUSB homepage
Enter your Coyote ID and password

Accessing CSULearn

Follow the below steps to access CSULearn content:

Log in to myCoyote
Select the 'My Employment' tile and click 'CSULearn'
Select the 'Training Schedule' widget
Search for the course by title in the 'Activities Calendar'
Select course and 'Register' for desired session

Accessing LinkedIn Learning

Follow the below steps to access LinkedIn Learning content:

Log in to myCoyote
Select the My Employment icon and locate the LinkedIn Learning tile