Course Catalog
Browse the below offerings to find online courses or instructor-led workshops relevant to your professional and personal development training needs. Offerings are within the themes of diversity & inclusion, personal development, leadership development, and workforce readiness.
| Diversity Awareness, Inclusion and Equity | Instructor-Led |
|---|---|
| Cultivating Cultural Competence | eLearning |
| Confronting Bias: Thriving Across Differences | eLearning |
| Unconscious Bias | eLearning |
| Managing a Multigenerational Workforce | eLearning |
| Managing Generation Z | eLearning |
| Customer Service: Call Control Strategies | eLearning |
|---|---|
| Customer Service Foundations | eLearning |
| Customer Service: Handling Abusive Customers | eLearning |
| Customer Service: Problem Solving and Troubleshooting | eLearning |
| Customer Service: Serving Internal Customers | eLearning |
| De-Escalating Intense Situations | eLearning |
| Developing A Service Mindset | eLearning |
| Empathy for Customer Service Professionals | eLearning |
| Innovative Customer Service Techniques | eLearning |
| Listening to Customers | eLearning |
| Phone-Based Customer Service | eLearning |
| Working with Upset Customers | eLearning |
| Writing Customer Service E-mails | eLearning |
| Conflict Resolution Foundations | eLearning |
|---|---|
| Interpersonal Communication | eLearning |
| Learning to Be Assertive | eLearning |
| Being an Effective Team Member | eLearning |
|---|---|
| How to Slow Down and Be More Productive | eLearning |
| Time Management Fundamentals | eLearning |
| How to Manage Feeling Overwhelmed | eLearning |
|---|---|
| Life Mastery: Achieving Happiness and Success | eLearning |
| The Mindful Workday | eLearning |
| Developing a Learning Mindset | eLearning |
|---|---|
| Discovering Your Strengths | eLearning |
| Developing Adaptability as a Leader | eLearning |
|---|---|
| Leading Change | eLearning |
| Leading Your Team Through Change | eLearning |
| Managing Organizational Change for Leaders | eLearning |
| Communicating with Diplomacy and Tact | eLearning |
|---|---|
| Having Difficult Conversations: A Guide for Managers | eLearning |
| Improving Your Conflict Competence | eLearning |
| Developing Self-Awareness | eLearning |
|---|---|
| Leading with Emotional Intelligence | eLearning |
| Developing Executive Presence | eLearning |
|---|---|
| Executive Presence on Video Calls | eLearning |
| Acting Decisively | eLearning |
|---|---|
| Executive Decision-Making | eLearning |
| Design-Thinking: Understanding the Process | eLearning |
| Building Trust | eLearning |
|---|---|
| Delegating Tasks | eLearning |
| Effectively Directing and Delegating as a Manager | eLearning |
| Getting What You Expect from Your Delegate | eLearning |
| Managing Teams | eLearning |
| Managing Virtual Teams | eLearning |
| Project Management Foundations: Teams | eLearning |
| Principles of Supervision |
|---|
| MPP Boot Camp |
| Situational Leadership II |
| A More Cyber Secure You | Instructor-Led |
|---|---|
| Concur Travel & Expense Demonstration | Instructor-Led |
| Instructor-Led | |
|
Federal Work-Study (FWS) Supervisor & Timekeeper Training (Coming Soon!) |
eLearning |
| eLearning | |
| Handshake Student Employment Training | Instructor-Led |
| NEOGOV Requisitions 101 | Instructor-Led |
| NEOGOV - Perform: Staff | Instructor-Led |
| NEOGOV - Perform: MPP | Instructor-Led |
| Extra! Extra! Learn All About Printing Services at CSUSB | Instructor-Led |
| Student Assistant Bridge 101 Training | Instructor-Led |
| The Reclassification Process | Instructor-Led |
| The Ins and Outs of Parking at CSUSB | Instructor-Led |
Accessing MyCoyote
Follow the below steps to access MyCoyote:
- Click on the myCoyote hyperlink on the top left of the CSUSB homepage
- Enter your Coyote ID and password
Accessing CSULearn
Follow the below steps to access CSULearn content:
- Log in to myCoyote
- Select the 'My Employment' tile and click 'CSULearn'
- Select the 'Training Schedule' widget
- Search for the course by title in the 'Activities Calendar'
- Select course and 'Register' for desired session
Accessing LinkedIn Learning
Follow the below steps to access LinkedIn Learning content:
- Log in to myCoyote
- Select the My Employment icon and locate the LinkedIn Learning tile