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MobileServe

"MobileServe"  allows you submit hours as you volunteer!

You can now easily log your volunteer hours with just a few clicks by using our new volunteer tracker database - MobileServe! 

MobileServe is available as a free mobile app in the Google Play and App store and can be used on most smart phones and tablets.

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app store

If you’d rather not use the mobile app, you can create and manage your account from mobileserve web-based version. 
MobileServe Support recommends using Google Chrome, as it tends to be the most compatible with the online software. 

If you are new or a past user of MobileServe, please take a few minutes to review CSUSB MobileServe How to Guide.
The guide includes step by step instruction to assist you as you navigate through MobileServe.

CSUSB MobileServe How to Guide.pdf 

 

San Bernardino_MobileServe_Org Codes.pdf 

 

Palm Desert_MobileServe_Org Codes.pdf 

Please contact (909)537-5259 or email leaveyourpawprint@csusb.edu if your organization is not listed. 


 

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Post Date: January 2020

There has been some confusion about whether the hours contributed to CSUSB’s English Conversation Partner Program will count toward the CPVSA award.  Normally, these hours would not count for the award, as the CPVSA award recognizes volunteer service that benefits the community at large, and not for involvement in campus-focused programs. However, due to some miscommunication and confusion, we will be honoring the submitted hours for this activity for Fall Quarter 2019 ONLY.  As of Winter Quarter (January 6, 2020), these hours will not count toward the award.  

 

Our goal is to be fair to those students who received the miscommunication, while still honoring the purpose of the CPVSA award, which is to recognize students who contribute to the public good.  Our university is certified by the Carnegie Classification for Community Engagement, and this is the Carnegie definition of volunteer service.   We appreciate your understanding and hope you will continue to participate as a conversation partner as a valuable student engagement activity!

 

If you have any questions, please feel free to contact the Office of Community Engagement at leaveyourpawprint@csusb.edu


 

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Q: I have submitted hours, what is next?

A: We recommend that you submit your volunteer hours as you volunteer. You have until the deadline to submit hours, however since we have to review the hours this will allow us time to review and ask any questions. However, the time you submit to the time the hours are reviewed can vary. Due to limited staff and other staff commitments it can take some time for the review process to occur. You will know your hours were reviewed when you see check marks or "x". If it has been sometime since you submitted you hours, please check with OCE to see if there is any issues - you may email the team at leaveyourpawprint@csusb.edu. 

If you are receiving the check marks, that indicates your hours are being reviewed. You just need to keep submitting your hours until the deadline. Once the deadline passes, OCE will do a final review for the academic year and you will receive an email letting you know your CPVSA status. Make sure the email you indicate on MobileServe is the email address is correct. 

 

Q: What are some common issues?

A: The most common issue that occurs is that students submit hours however, they did not use a CSUSB group code and with no CSUSB organization code OCE is unable to view the hours being submitted OR they did use the CSUSB organization code that is designated for their club or individual status but when they submitted their hours they didn't click the organization box to connect the hours for each submission. (refer to the how-to- guide or Youtube video for guidance). If your hours are not being reviewed, please contact OCE via email at leaveyourpawprint@csusb.edu to verify they are able to see your account. Contact OCE prior to the deadline - no late exceptions are made. 

 

Q: What does the check mark and "x" mean on MobileServe?

The check mark means your hours were approved. If you see a "x" that can mean either something is missing, additional clarification is needed or hours were not approved. Go to your activity section on MobileServe and click on the "x" submission. A message from our team will be available to review and see what the "x" means. 

 

Q: Do I need to have a supervisor signature to submit my hours on MobileServe?

A:  No, the CPVSA does not require supervisor name/supervisor email to submit your hours. We use the honor system. If you say you volunteered, we believe you. We do review all hours submitted and if something does not seem right or we need additional clarification during the review we will leave a comment on the activity section on MobileServe or send you an email. 

 

Q: Do on-campus volunteer opportunities count towards the CPVSA Award? 

A: yes and no - this is a tricky area. Yes SOME volunteer opportunities count towards the CPVSA and there are events that DO NOT count.  The CPVSA is recognizing the volunteer work that is being done in the community that benefits the greater community. There are community events that take place at CSUSB as a location site that are community events - for example, Pow Wow, 5k events (Walk to Remember, LifeStream Walk, CASA 5k Hero Walk, Multicultural Book and Family Festival...etc to name a few). However, events such as CSUSB commencement (graduation ceremony), Pinning Ceremony, Club/Org Fair, Club/Org meetings, English Conversation Partner Program..etc DO NOT count towards the CPVSA award. If you are not sure if something counts or not, please contact OCE via email at leaveyourpawprint@csusb.edu for assistance. 

Disclaimer: we do not want to discourage anyone from volunteering for on-campus events - this is an important part of the college experience and helps the campus provide events and programming that benefits all CSUSB students.