Continuous Improvement Project Highlights
The SEMM "One Stop Shop" team presented how Lean Six Sigma tools helped identify barriers contributing to abandoned student calls and informed the development of Coyote Central, a centralized support hub for students.
The Palm Desert Campus “The Machine” team presented how enhanced orientation experiences, family engagement, financial aid outreach, and student support workshops helped increase the number of admitted students who ultimately enrolled at CSUSB.
The Student Affairs “Improvement Aviators” team presented how process improvements made their strategic reporting process, SPARC, clearer, more consistent, and easier to maintain through enhanced training, communication, and accountability measures.
The University Advancement “Legacy Builders” team presented how Lean Six Sigma principles helped streamline planning, improve team coordination, and successfully execute the President’s Legacy Gala.
The Student Financial Services “Change Agents” team presented how Lean improvements streamlined Cashiering Location Requests by improving communication, reducing manual processes, and increasing on-time submissions.
The Human Resources “Magic Book” team presented a standardized process for defining system access needs by position, helping improve onboarding efficiency and reduce delays caused by incomplete access requests.