Improvement Resources

Lean Foundations

• Operational Excellence Foundations Training via LinkedIn 
  • Learn how to apply operational excellence principles to improve processes, products, and services while building a sustainable competitive advantage. Led by Dr. Richard Chua, a Lean Six Sigma Master Black Belt, this course covers core concepts, tools, and methodologies including Lean, Six Sigma, DMAIC, DMADV, Kaizen, and Value Stream Management. You'll also learn practical strategies for reducing variation, improving quality, amplifying the voice of the customer, and sustaining long-term organizational excellence.
• Lean Six Sigma: White Belt Training via LinkedIn
  • Learn the fundamentals of Lean Six Sigma and how to use its structured approach to improve quality and manage projects effectively. This course covers key concepts such as DMAIC, Voice of the Customer (VOC), Root Cause Analysis (RCA), fishbone diagrams, visual management, and the Plan-Do-Check-Act (PDCA) cycle. You'll gain practical tools for driving continuous improvement and delivering meaningful, team-based results.

Lean Six Sigma Tools Templates

1. Defining the problem
   • Creating a Project Charter
     • A3 Report: Plan-Do-Check-Act
     • Project Charter
   • Gemba Walk
     • Process Walk Planning Checklist
   • Identifying Wastes
     • 8 Wastes Check Sheet
   • Mapping the Process
     • S.I.P.O.C. High-level Map
     • Swimlane Map
   • Understanding Your Customer
     • Voice of the Customer Translation Matrix
2. Measuring to understand the problem
   • Data Collection
     • Data Collection Plan
3. Analyzing to find the root cause
   • Analyzation Tools
     • 5 Whys
     • Fishbone Diagram
     • Root Cause Confirmation
4. Improving
   • Picking a Solution
     • Solution Selector
5. Controlling the improved state
   • Data Collection and Reflection
     • Data Collection Plan
     • A3 Report: Project Overview