Finance, Technology, and Operations Team Presented Improvements to Cashiering Location Requests
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The challenges faced while implementing the new Cashiering Location Request Form included excessive back-and-forth communication and slow turnaround times for edits and resubmissions.
The previous Cashiering Location Request process relied heavily on manual tracking, multiple layers of approval, and inconsistent communication, resulting in delays and inefficiencies. Challenges such as late outreach, excessive back-and-forth revisions, reliance on a single reviewer, and the use of multiple systems made the process difficult to manage and increased the risk of errors.
The initiative focused on creating a safe, collaborative, and supportive environment. The project emphasized improving the efficiency and equity of campus processes while promoting trust, collaboration, accountability, and shared governance across the university.
Improved the Cashiering Location Request process by starting campus outreach earlier, sending regular reminders, and offering dedicated work sessions for departments to ask questions and complete the form. These changes increased participation: 35 of 40 Cashiering locations submitted by the May 1 deadline, and the updated form made the process more organized and easier to complete.