Explore Project Successes

Student Affairs Team Presented Improvements to Their Reporting Procedure

Click/Tap on an image for the PDF.

Illustrated slide showing a CSUSB mascot presenting a DSA monthly reporting dashboard that summarizes progress in student success, partnerships, assessment, community engagement, and resource management.

The SPARC Report helps departments document progress, showcase impact, and support data-informed decision-making aligned with divisional strategic priorities.

Illustrated slide showing the CSUSB mascot examining a fishbone diagram with categories representing communication, scheduling, training, processes, and student support, symbolizing the use of root cause analysis to identify factors contributing to enrollment challenges.

Using the Lean Six Sigma fishbone diagram, root cause analysis identified factors contributing to inconsistent reporting, including unclear expectations, limited training, insufficient reminders, tool design challenges, and unclear ownership of reporting responsibilities.

Illustrated slide showing concerns about reports that are not submitted or submitted late, representing challenges that affected the consistency and timeliness of SPARC reporting.

Some of the key contributors to missed or inconsistent SPARC reports include uncertainty about reporting requirements, competing priorities, unclear delegate assignments, and missed deadlines.

Illustrated slide comparing a complex, confusing reporting process with a streamlined and organized workflow, highlighting improvements to the SPARC reporting process.

Transformed the SPARC reporting process from a confusing and inconsistent workflow to a streamlined system with clear expectations, defined responsibilities, and improved reporting practices.