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Process Improvement and Lean Operations Team

Welcome to PILOT! CSUSB’s Process Improvement and Lean Operations Team. 

We’re here to help simplify and enhance the way work gets done across campus. Whether you’re looking to improve a process, join a training, or build a culture of innovation in your division, PILOT is your partner in driving smarter, more effective operations. 

  

Our Mission 

To ignite a culture of continuous improvement by empowering individuals and teams to reimagine how work is done through Lean Six Sigma, data-driven decision-making, and inclusive collaboration. 

 

FAQ's

What is Lean Six Sigma?

Lean Six Sigma is a methodology for continuous improvement. It helps improve how we work, the processes we follow, and the services we provide. It starts with the customer in mind and aims to balance increased efficiency with improved quality, using systematic, data-driven changes.

Why “Lean” and “Six Sigma”?
  • “Lean” focuses on eliminating waste and speeding up processes.
  • “Six Sigma” emphasizes reducing variation and defects through statistical thinking.
Who should use Lean Six Sigma

Any unit or team that wants to improve their processes, whether in administrative services, student-facing services, healthcare, facilities, or academic support—and wants to base those improvements on data rather than guesswork.

What Training is available?

 

How can I get involved?