What:
Replacing the legacy Cisco phone system with Microsoft Teams Phone and updating how telecommunication costs are allocated across divisions
Why:
Our current telecom environment is costly, complex, and nearing end-of-support:
- Legacy Cisco hardware and software are aging, with over 1,000 phones already out of support, increasing risk and maintenance costs.
- Cisco has notified ITS of a minimum 25% licensing increase if we do nothing.
- Multiple vendors and systems create inefficiencies, integration challenges, and unpredictable chargebacks for departments.
- The existing chargeback model makes budgeting difficult and lacks transparency.
This project addresses technical risk, rising costs, and fragmented communication while positioning CSUSB for long-term sustainability and better user experience.
When:
- Summer 2025: Pilot deployment with ITS and Finance.
- Fall 2025: Phased, department-by-department rollout with training.
- December 2025: Full deployment complete and Cisco system decommissioned.
- FY 25/26: New divisional chargeback model implemented.
- January 2026: Campus begins realizing projected savings and operational benefits .
