All medical records are strictly confidential. Information from records will not be released to any one without the written authorization of the patient, except as required by law. The staff at the Student Health Center can assist you with the following services:
- Requesting copies of your medical records
- Sending copies of your medical records to an outside provider
- Clearing Immunization holds
Registration Holds: Important Notice!
Federal Regulations (HIPAA) prohibit accepting personal, confidential, medical, or Immunization documentation through e-mail. Medical records can only be accepted by FAX (909-537-7027), mail, or in person.
"Health Holds" can not be cleared via e-mail. Please call 909-537-5241 if you have questions.
Health information is confidential, and access is restricted to authorized CSUSB Student Health Center personnel ONLY. Information in the health record will not be released to parents (except in the case of minors), professors or anyone else without written consent or when required by law, court order or when subpoenaed.
*(Exceptions- California Law: Request for contraception services, or an Emancipated Minor)
Concerns or Comments
Student concerns may be addressed to Grace Castillo Johnson, Ed.D., Director, Student Health Center and sent via e-mail to: firstname.lastname@example.org. A suggestion box is available in the waiting room and the contents addressed per the QI committee. A patient satisfaction survey is conducted annually. Trends are analyzed and adjustments made as needed. A patient may appeal to the Title IX director, campus Ombudsman, or the Associate Vice President of Student Affairs. This reporting policy is posted on the patient Rights and Responsibilities poster displayed in the Health Center.