Process Improvement & Lean Operations Team (PILOT): Continuous Improvement Kickoff
This event is the official launch of CSUSB’s continuous improvement journey. By participating, you will help establish a foundation for a culture that empowers people, improves processes, and promotes excellence on campus.
Featuring Keynote Speaker: Dr. Ron Glickman
CIO, Trader Joe’s | Adjunct Professor, Cal State LA | Author of Lead for a Change
Dr. Ron Glickman is a seasoned business executive with a proven track record for developing high potential talent and motivating culturally diverse teams to deliver breakthrough results. Throughout his 30+ year career, a dual focus on “performing while transforming” has been the cornerstone of his change leadership philosophy and the basis for his award-winning book Lead for a Change: Proven Strategies to Clarify Expectations, Foster Growth, and Achieve Breakthroughs. Ron is currently the CIO at Trader Joe’s Company. He is also an Adjunct Professor at Cal State LA, where he teaches in the colleges of Business and Economics and Professional and Global Education.
Who Should Join Us:
- Faculty: Explore how industry leaders drive transformation and cultivate high-performing teams. Take away lessons that connect directly to teaching, research, and mentoring future leaders.
- Staff: Learn strategies for thriving in times of change, building cross-campus collaboration, and improving the way we serve students and each other every day.
Why You Should Join Us:
- Connect & Collaborate: Learn together, share a delicious complimentary lunch, and strengthen your campus connections.
- Shape the Future: Play a critical role in launching CSUSB’s continuous improvement campaign and helping us reach new heights.
- Learn & Grow: Explore our first continuous improvement lesson, “Voice of the Customer,” and how it connects directly to student experience and campus operations.