Students from CSUSB’s Jack H. Brown College of Business and Public Administration (JHBC) were treated to a unique professional development experience when they participated in an exclusive tour and networking day at Yaamava’ Resort & Casino in Highland. The immersive event offered students a rare, behind-the-scenes look at the resort's dynamic operations while creating opportunities to network with over 40 professionals across various departments.

The day began at 8:30 a.m. when students were transported from campus to Yaamava’ via dedicated shuttles. Upon arrival, the group was welcomed at the Pine Steakhouse with a presentation that introduced them to the rich cultural heritage of the Yuhaaviatam of San Manuel Nation, the evolution of Yaamava’, and an overview of the resort’s extensive enterprise. Emphasis was placed on guest services and customer experience — key components of success in the hospitality and entertainment industries.

Following the presentation, students were divided into smaller groups for in-depth tours across different parts of the resort. Highlights included walking through the vibrant casino floor, exploring the luxurious accommodation on the 17th floor, and gaining rare access to the theater’s backstage areas, such as the green room and performers' dressing rooms. A standout moment for many was the opportunity to stand on the main stage, offering a performer’s perspective of the venue’s impressive scale.

CSUSB students who toured the Yaamava’ Resort & Casino enjoyed a complimentary lunch at the resort’s Pine Steakhouse and a Q&A session with some of Yaamava’s directors and the executive chef.
CSUSB students who toured the Yaamava’ Resort & Casino enjoyed a complimentary lunch at the resort’s Pine Steakhouse and a Q&A session with some of Yaamava’s directors and the executive chef.

The morning concluded with a complimentary lunch back at the Pine Steakhouse, where students engaged in a lively Q&A session with some of Yaamava’s directors and the executive chef. Discussions focused on career paths, leadership development, and real-world advice for those aspiring to enter the hospitality field.

Throughout the April 23 tour, students participated in a trivia challenge that tested their knowledge about Yaamava’ and the broader hospitality industry. Winners were awarded prizes, and all attendees received swag bags filled with keepsakes to remember the occasion, as well as vests, jackets or sweaters of their choice.

The visit was made possible through the efforts of both Joe Tormey, director of CSUSB’s Hospitality Management Program, who initiated the partnership with Yaamava’, and Jessica Chavez, JHBC’s student success and internship coordinator, who organized the day’s events.