Conflict Resolution supports members of the California State University, San Bernardino (CSUSB) community in addressing conflict constructively and effectively. Our goal is to empower faculty and staff with the skills and resources needed to engage in productive dialogue, build collaborative relationships, and foster healthy work and learning environments.
We offer a range of voluntary and informal options to help address workplace concerns, including:
- Facilitated conversations to support respectful and productive dialogue
- Conflict resolution coaching to help individuals prepare for and navigate difficult situations
- Mediation to assist parties in reaching mutually agreeable outcomes
In addition to direct support services, we provide training and workshops designed to strengthen workplace interactions. Topics cover navigating difficult conversations, managing conflict constructively, and developing communication strategies that promote collaboration and accountability.
Our approach is impartial, solution-focused, and centered on building individual and organizational capacity for managing conflict in a respectful and effective manner.
Frequently Asked Questions
What is the role of Conflict Resolution at CSU San Bernardino?
Conflict Resolution provides confidential, neutral, and informal resources and support to faculty, staff, and students to mitigate and resolve conflict constructively. Conflict Resolution promotes early resolution, strengthens working and learning relationships, and supports a respectful campus climate.
Who can request Conflict Resolution support?
All CSU San Bernardino community members, including faculty, staff, administrators, and students. Conflict Resolution is intended as a supportive resource available to anyone seeking assistance with workplace or interpersonal concerns.
What types of support does Conflict Resolution provide?
Conflict Resolution provides confidential, neutral, and informal support to faculty, staff, and students to address and resolve conflict constructively. to address and resolve conflict constructively. Through services such as facilitated conversations, mediation, and coaching, Conflict Resolution promotes early resolution, strengthens working and learning relationships, and supports a respectful campus climate.
Is Conflict Resolution a confidential resource?
Yes. The Conflict Resolution maintains confidentiality and does not share identifying information without permission, except on a need-to-know basis or as required by law or university policy, including mandatory reporting obligations.
Is Conflict Resolution a neutral party?
Yes. Conflict Resolution does not take sides or advocate for any individual or group. Instead, Conflict Resolution acts as a neutral facilitator, ensuring that all parties are heard and guiding the process toward understanding, communication, and mutually acceptable solutions.
What is the difference between a formal and informal conflict resolution process?
Informal processes are voluntary, collaborative, and focus on dialogue, understanding, and repairing relationships. Examples include mediation or facilitated conversations. Formal processes, such as HR or grievance procedures, may involve investigations or determinations of policy violations.
What kinds of workplace issues can Conflict Resolution help with?
Common issues include:
• Communication breakdowns
• Interpersonal conflicts between colleagues or supervisors
• Misunderstandings related to job duties or expectations
• Team or departmental tensions
• Concerns about work climate or collaboration
The focus is on promoting respectful dialogue and rebuilding trust.
How does engaging with Conflict Resolution benefit the campus community?
By promoting early and constructive engagement around conflict, Conflict Resolution helps foster a healthier, more collaborative work environment. This proactive approach reduces escalation, supports professional growth, and strengthens the university’s culture of respect and inclusion.
How can someone contact Conflict Resolution?
Faculty, staff, or students can reach out directly via email, phone, or through the Office of Human Resources website.
Does participation in Conflict Resolution affect an employee’s standing or record?
No. Participation in the services offered by Conflict Resolution is voluntary, confidential, and separate from formal HR or disciplinary processes. Engaging with the office does not become part of an employee’s personnel file or employment record.