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Important Information

Student Financial Services is keeping this page up to date with frequently asked questions during our remote operations.  This page also includes important information about CARES Act and student disbursements.  Please email sfs@csusb.edu with any questions you have and we are happy to help!

Frequently Asked Questions

How do I authorize you to mail my paycheck home?

Please email your authorization to paycheckbymail@csusb.edu and include your Coyote ID Number and Full Name in the email message.  Faculty, Staff, and Students that wish to have their paychecks mailed are required to update their mailing address. 

To update your mailing address, please follow the steps below:

  1. Log in to my.csusb.edu
  2. Click on the “My Personal Information” tile 
  3. Click on “Home and Mailing Address” tile 
  4. Review and click “edit” if you need to update your mailing address or click add a new address to create a mailing address.
How do I contact your office?

In order to serve you best, please email sfs@csusb.edu.

What can I do if I or my family have experienced a change in my financial situation?

Students who have experienced a significant change in their household financial situation are strongly encouraged to contact the Office of Financial Aid or Student Financial Services to discuss additional support alternatives.  Both offices are providing services to students from off-campus.  Please do not come to campus for service, instead, contact the office for direct service or an appointment.

Students who have experienced a significant change in their household financial situation are strongly encouraged to contact the Office of Financial Aid or Student Financial Services to discuss additional support alternatives.  Both offices are providing services to students from off-campus.  Please do not come to campus for service, instead, contact the office for direct service or an appointment.

For grant and loan questions, contact the Office of Financial Aid and Scholarships:

For billing and payment questions, contact the Office of Student Financial Services:

Will I still receive my financial aid refund for spring 2020?

Yes, refunds will continue to be processed on a weekly basis.  You are encouraged to enroll in direct deposit in order to receive your refund safely and securely.  We will continue to issue checks for students not enrolled in direct deposit, however, as services on and off campus are impacted, there may be delays in receiving your check via US Mail. 

Can I get a refund for my parking and/or housing for spring 2020?

Please contact the appropriate office to determine if you are eligible for a refund.  Any credit on your account will be applied toward any outstanding university debt, and if applicable, a refund will be processed.  Typically, refunds are processed in about 4-6 weeks, but there may be delays.

How do I submit forms while your office is working remotely?

Please scan and email all forms to sfs@csusb.edu for processing.  Due to the reduced number of staff on campus, please expect delays for any forms that are submitted via US Mail and Fax.  Student Financial Services will not be receiving any forms in-person at this time.

Will I get a refund for my course or materials fee for spring 2020?

Each college Dean will determine whether Course and Material fees will be charged for spring 2020.  This determination will be made based on whether the approved additional materials (or equivalent materials in an on-line environment) for each course will be received by students in the class. On or before, May 15, 2020, course and material fees listed will be updated on the Spring 2020 Course and Material Fees spreadsheet to reflect courses that will continue to require the fees for spring 2020. 

Will there be any changes to the registration holds or late fees for spring 2020?

Yes, the following changes are effective immediately for spring 2020 quarter only:

  • Registration Holds for Late and Outstanding Payments – students with outstanding balances for spring 2020 only will be able to make registration adjustments through Census.  No registration holds will be applied for spring 2020 for outstanding balances.  Students are reminded that they remain responsible for any outstanding balances.
  • Late Registration Payment Fee – this $25 fee will not be assessed for spring 2020.
  • Installment Payment Plan (IPP) - students utilizing installment plans will not be charged either the installment fee or the late fee for spring 2020 only.  This fee will be reversed off student's accounts by May 1, 2020.
  • Student Housing Late Payment Fee - students in on-campus housing will not be charged a late fee for spring 2020 payments.
  • Student Housing Cancellation Fee – students in on-campus housing who wish to cancel their housing agreement may do so without any cancellation fees or penalties.  Please contact the Department of Housing and Residential Education to complete the cancellation process or submit a cancellation request through the Housing Portal at www.csusb.edu/housing.
I missed the on-campus pickup time for my paycheck, can I come to campus another time to pick it up?

In an effort to ensure social distancing, Student Financial Services will only provide arrangements for one in-person pickup time per each scheduled payday.  This is due to the new campus operations implemented by CSUSB to respond to the novel coronavirus (COVID-19) outbreak.  All paychecks that are not picked up in-person on the scheduled payday during the times advertised via email will be mailed to the mailing address we have on file.  Please keep an eye out for your paycheck in the mail. 

Do I need to send an email each month to authorize my paycheck to be mailed?

No, there is no need to email us again.  We will continue to mail your paycheck home for as long as the current campus operations related to COVID-19 remain in place.   

How can I make a payment?

Students are strongly encouraged to make payments online through their student portal to avoid any delays.  Student Financial Services has temporarily suspended taking any in-person payments.  Other payment methods are accepted.

Can I add, edit or delete my Direct Deposit information?

The ability for students to edit or add their direct deposit information in their student center has temporarily been suspended.  At this time, students may contact Student Financial Services by email at sfs@csusb.edu to delete/remove their direct deposit information only.  Students who have their Direct Deposit deleted will automatically receive paper checks for any subsequent refunds as a result of a credit on their student account.  Student Financial Services will not be able to change/update the information currently provided. 

For security reasons, students should never include bank account information in any email correspondence sent to CSUSB.  The estimated time that direct deposit information can be added/edited has not been determined at this time.  This website will be updated when that information is available.

CARES ACT 

Questions about CARES Act eligibility should be directed to Financial Aid and Scholarships by emailing financialaid@csusb.edu or calling 909.537.5227.

The US Department of Education announced that colleges and universities would receive funds to provide emergency grants to college students who were impacted by the coronavirus outbreak. California State University, San Bernardino received $13,121,891 in CARES (Coronavirus Aid, Relief and Economic Security) Act funding for direct aid to students.

CSUSB established eligibility criteria and payment amounts ensuring compliance with the US Department of Education regulations.  The amounts were determined by leveraging the maximum possible award amounts to expend all funds single distribution to all eligible students. CSUSB began disbursing payments to students on April 27, 2020, in the form of either the CARES Emergency Grant who was eligible for the Federal CARES ACT payments or CARES Institutional Grant.

CARES Emergency Grant

CARES Emergency Grant was established to provide the CARES Act payments directly to eligible students.  

Payment amounts are determined for all students who are registered in spring 2020 at the time of disbursement and are eligible to participate in programs under Section 484 in Title IV of the Higher Education Act of 1965, as amended (HEA), and utilizing each student's Expected Family Contribution (if available.  The payment amounts are as follows:

CARES Emergency Grant

Full-Time Payment

Part-Time Payment

$975

$800

$800

$550

$500

$315

Total CARES Emergency Grant payments have been disbursed to 16,163 students as of 08.13.2020 is $12,832,730.00.

CARES Institutional Grant

CARES Institutional Grant was established to provide institution fund payments directly to students who were not considered eligible for the Federal CARES Act funds as determined by the Department of Education.  Students include California Dream Act/Undocumented Students, International Students, and Students in Fully Online Programs.

Payment Amounts are determined for all students who are registered in spring 2020 on the date of disbursement utilizing each student's Expected Family Contribution (if available).  The payment amounts are as follows:

CARES Institutional Grant: CA Dream Act/Undocumented

Full-Time Payment

Part-Time Payment

$975

$800

$800

$550

$500

$315

CARES Institutional Grant: International Student

Full-Time Payment

Part-Time Payment

$300

$300

CARES Institutional Grant: Students in Fully Online Program

Full-Time Payment

Part-Time Payment

$975

$800

$800

$550

$500

$315

Total CARES Institutional Grant payments have been disbursed to 1,631 students as of 08/13/2020 is $1,006,300.00.

CARES Act Higher Education Institutional Portion

The Coronavirus Aid, Relief and Economic Security (CARES) Act includes a Higher Education Emergency Relief Fund (HEERF) that provides funding to higher education. Half of the funds allocated to higher education is for institutional use. The University was awarded $13,121,890 in funding under the Institutional Portion pursuant to signing the required Certification and Agreement with the US Department of Education on May 11, 2020.

Sections 18004(a)(1) and 18004(c) of the CARES Act, allow institutions of higher education to use the institutional portion of the funds to cover any costs associated with significant changes to the delivery of instruction due to the coronavirus.  It includes refunds made to students on or after March 13, 2020, the date of the President’s Proclamation of National Emergency. Institutions may also reimburse themselves for technology costs, upgrading campus wi-fi access, extending open networks, faculty and staff trainings, COVID-19-related essentials, and other costs associated with significant changes due to the coronavirus.

Quarterly Budget and Expenditure Reporting

 

Webpage revision history:

Reviewed 07/09/2020

Reviewed 08/13/2020

Reviewed 10/30/2020