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Important Information

Frequently Asked Questions

How can I make a payment?

Students are strongly encouraged to make payments online through their student portal to avoid any delays.  Student Financial Services has temporarily suspended taking any in-person payments.  Other payment methods are accepted.

How do I contact your office?

In order to serve you best, please email sfs@csusb.edu.

Will I still receive my financial aid refund for spring 2020?

Yes, refunds will continue to be processed on a weekly basis.  You are encouraged to enroll in direct deposit in order to receive your refund safely and securely.  We will continue to issue checks for students not enrolled in direct deposit, however, as services on and off campus are impacted, there may be delays in receiving your check via US Mail. 

Can I get a refund for my parking and/or housing for spring 2020?

Please contact the appropriate office to determine if you are eligible for a refund.  Any credit on your account will be applied toward any outstanding university debt, and if applicable, a refund will be processed.  Typically, refunds are processed in about 4-6 weeks, but there may be delays.

How do I submit forms while your office is working remotely?

Please scan and email all forms to sfs@csusb.edu for processing.  Due to the reduced number of staff on campus, please expect delays for any forms that are submitted via US Mail and Fax.  Student Financial Services will not be receiving any forms in-person at this time.