FAQs

Popular Student Financial Services Questions

General Student Financial Services Questions

Answer:

Yes, you have 120 days from the day we process the excess funds to you to return any unwanted monies.  Payments must be made in person at the SFS Office.

Answer:

Yes, a 

 may be submitted to Student Financial Services. Refunds are typically processed within 5-7 business days; refunds for check payments can take 4-5 weeks.  A $25.00 processing fee may be assessed.  Students may also elect to receive their refunds through direct deposit.  Simply enroll in direct deposit via MyCoyote prior to submitting a .

Answer:

The Family Educational Rights and Privacy Act (FERPA) exists to protect your right to confidentiality and limit our ability to release information about financial records. In compliance with the Federal Family Education Rights and Privacy Act (FERPA) of 1974, CSU, San Bernardino is prohibited from providing certain information from your student record to a third party, such as grades, billing, tuition and fee assessments, financial aid and other student record information. This restriction applies, but is not limited, to your parents, your spouse, or a sponsor. For more information please visit our FERPA page.

Answer:

No. All outstanding Tuition Fees must be paid in full before the hold can be lifted.

Answer:

Housing charges can be found on the Housing and Residential Education website on the FAQ page.

Answer:

Due to the newly enacted Return of Title V, all Tuition Fees are prorated if classes are not dropped before the first day of class.

Answer:

The TRA97 provides two tax credits, the Hope and the Lifetime Learning Credit. These credits are designed to reduce the amount of out-of-pocket expenses for higher education. The IRS has further information on their web site regarding the requirements to qualify for these credits.

Answer:

For your convenience, you can download the Emergency Loan Application to complete, sign, and drop off at Student Financial Services in University Hall-Room 035.  Please make sure the application is completed in it's entirety.  Partially completed forms will not be accepted. You may fax the application to (909) 537-7607.  For more information plese visit; Emergency Loans.

Answer:

The Student Financial Services Office will need an authorization from your employer to bill accordingly.  For more information please visit; Sponsored Billing.

Answer:

The University does not generate and send tuition bills.  All fees and their respective due dates can be found online via the MyCoyote Student Center.  If you need a copy of your financial activity, please visit the following; Financial Statement.

Answer:

You can add funds to your MyCoyote OneCard to use across campus.  For more information please visit; Flex Cash.

Financial Aid Disbursement Questions

Answer:

The amount of financial aid you will receive cannot be given out over the phone due to student confidentiality. You may view the information via your MyCoyote Student Center (Finance Section) or you may stop by Student Financial Services to inquire in person.  Please make sure you bring a photo ID.

Answer:

The check should be delivered in a timely manner, approximately 3-4 days from the date of mailing provided the address is correct.  

Please note:  the University will use the address you have listed as your mailing address.

Answer:

No, due to the high volume of financial aid checks generated all checks are either mailed or direct deposited only.

 

Answer:

Outstanding amounts owed are deducted from the financial aid prior to the balance being disbursed to the student.  Questions regarding the actual amount of the financial aid awarded must be directed to the Financial Aid Office at (909) 537-5227 or visit; Financial Aid.

Answer:

If the check is not received within two weeks from the date of mailing, the student will need to complete and sign an Affidavit of Lost Check at the Student Financial Services Office located in University Hall, Room 035.  A reissued check takes approximately 4-5 weeks.