Popular Student Financial Services Questions
Student Financial Services is the central location for student account inquiries and payments. We provide information related to payments, refunds, deadlines and general questions about your student account.
Student Financial Services is responsible for the disbursement of financial aid, scholarship and over-payment refunds. We provide Emergency Loans (for qualified students) and Installment Payment Plans. In addition, SFS bills Third Party Vendors (employers, sponsored students) for tuition and fees, issues the 1098-T tax form and oversees the Federal Perkins Loan program.
Student Financial Services accepts payments for; tuition and fees, parking citations, ID cards, transcripts, graduation checks, etc. Other responsibilities include distribution of payroll warrants and receipt of departmental deposits.
A past due account hold is placed when a student has a financial obligation to the University that is considered delinquent. A student will not be able to make any enrollment changes until this hold has been released.
To release the hold, View Your Student Account and Make a Payment Online. Please allow 30 minutes for your registration hold to be released from your account after making a payment online. If your hold is not released in 30 minutes or if you have additional questions regarding your past due balance, please email firstname.lastname@example.org or call 909.537.5162 to assist you further.
For help to determine how much you owe, view the How-To Guide: View Your Student Account.
This online guide will provide information on how to access all your student account information including viewing your Account Activity (owing balance), Amount due and due dates, Payments posted to your student account, and Pending Financial Aid.
CSUSB recommends that you make all domestic and international payments online. It's convenient, secure, and can be done 24/7. Also, if you are using Electronic Check (eCheck) there aren't any convenience fees!
Please visit Payment Methods to view all other payment methods available.
Important: If you are a financial aid recipient you are only responsible for the portion that is not covered (if any amount remains) by your assigned due date.
After the open enrollment has closed, students who are not enrolled in the current term or were dropped due to non-payment will have a prepayment hold placed on their account. In order to release the hold, make a prepayment online. Please allow up-to 30 minutes for your hold to be released after making a prepayment.
You are required to pay all of your tuition and fees in advance prior to enrolling. Prepayment holds only pertain to the term for which it states and will not prevent enrollment for any other term.
If you choose not to pay online, please view the payment methods currently available.
How it Works
When financial aid disburses to a student, in most cases, it posts like any other "payment" to their CSUSB student account. Most financial aid pays all fees due including tuition, campus fees, housing, meals and other qualifying charges. When a student is enrolled in Direct Deposit, any remaining credit is then sent as a direct deposit directly into a student's bank account. In most cases, deposited funds are posted to a student's bank account within three business days.
If for any reason a student's bank account changes or is closed, the student is responsible for canceling or updating the direct deposit information on file. Failure to do so may cause a delay in processing the refund.
Students who have overpaid or dropped courses and need to request a refund may also use this direct deposit feature. Simply enroll in direct deposit prior to submitting a Refund Request Form.
At the beginning of each term, or when you anticipate receiving a refund, please verify that your bank account information is correct. If you find the information is incorrect or outdated, please make any necessary changes. All changes are effective immediately for future refunds. Direct Deposit is not available to parents receiving refunds for Federal PLUS Loans and will be issued by check.
Direct Deposit Requirements
- The student must have access to their Student Center on myCoyote.
- The student must have an open and valid checking/savings account.
Financial Aid and Scholarships begins disbursing financial aid ten calendar days before a term begins. Student Financial Services post the financial aid as payment and begin refunding students with a financial aid credit on their account eight or nine days prior to the term beginning. Student Financial Services will continue to process refunds throughout the term, typically on Monday, Wednesday, and Friday of each week.
Please note that refunds are issued for credits currently on a student's account. If additional charges are applied to the account or if financial aid is reduced, students will be responsible for this owing balance. Students are encouraged to View Their Student Account regularly. Especially if you make enrollment changes.
General Student Financial Services Questions
Yes, a Refund Request Form may be submitted to Student Financial Services. Refunds are typically processed within 5-7 business days; refunds for check payments can take 4-5 weeks. A $25.00 processing fee may be assessed. Students may also elect to receive their refunds through direct deposit. Simply enroll in direct deposit via MyCoyote prior to submitting a Refund Request Form
Yes, you have 120 days from the day we process the excess funds to you to return any unwanted monies. Any returned financial aid may result in an owing balance on your student account. Please contact Financial Aid and Scholarships to reduce your financial aid. Students will be required to make a payment for any balance created as a result of reducing or canceling your Federal Direct Loans or other aid.
The University does not generate and send tuition bills. All fees and their respective due dates can be found online via the MyCoyote Student Center.
If you need a copy of your financial activity, please visit the following; Financial Statement.
Student Financial Services will need an authorization from your employer to bill accordingly. For more information on what is needed and how Student Finencial Services can support you, please visit: Sponsored Billing.
For your convenience, please visit Emergency Loans for information and to download the application. Please make sure the application is completed in it's entirety. Partially completed forms will not be accepted. You may email your completed Emergency Loan Application to email@example.com.
Students must drop all courses before the term begins in order to receive a full refund for the term. Students who drop courses after the term begins will be responsible for paying a portion of the tuition and fees. Tuition and fees are processed each night and students should View Their Student Account the following day they dropped classes to determine what charges are due.
All outstanding Tuition Fees must be paid in full before the hold can be lifted.
The Family Educational Rights and Privacy Act (FERPA) exists to protect your right to confidentiality and limit our ability to release information about financial records. In compliance with the Federal Family Education Rights and Privacy Act (FERPA) of 1974, CSU, San Bernardino is prohibited from providing certain information from your student record to a third party, such as grades, billing, tuition and fee assessments, financial aid and other student record information. This restriction applies, but is not limited, to your parents, your spouse, or a sponsor. For more information please visit our FERPA page.
The TRA97 provides two tax credits, the Hope and the Lifetime Learning Credit. These credits are designed to reduce the amount of out-of-pocket expenses for higher education. The IRS has further information on their web site regarding the requirements to qualify for these credits.
Financial Aid Disbursement Questions
If a refund check is not received within two weeks from the date of mailing, the student will need to complete and sign an Affidavit of Lost Check by emailing firstname.lastname@example.org. Please note, a reissued check takes approximately 4-5 weeks.
To avoid future delays in receiving your financial aid refunds, please Enroll in Direct Deposit.
In most cases, your financial aid is applied in the form of a payment on your student account to cover any outstanding balance, including Tution and Fees, and Housing and Meals. The refund that you received is the remaining amount that was not applied to any charges. Students are encouraged to View Their Student Account to confirm that there are not any remaining charges on their account. Depending on the type of financial aid, some funds are issued directly to the student.
If you have questions about the actual amount of the financial aid you are eligible for, please contact Financial Aid and Scholarships by calling (909) 537-5227 or emailing email@example.com.
No, due to the high volume of financial aid checks issued, all checks are mailed to the mailing address on file. To avoid delays associated with receiving a paper check, students are encouraged to Enroll in Direct Deposit.
The check should be delivered in a timely manner, approximately 3-4 days from the date of mailing provided the address is correct. Due to delays with USPS delivering mail, please allow 14 business days prior to contacting our office to request a new check.
Please note: CSUSB will use the address you have listed as your mailing address.
View Your Student Account to view how much financial aid you are expected to receive.
If you have questions about your financial aid eligibility, the status of your financial aid or award amounts, please contact Financial Aid and Scholarships by emailing firstname.lastname@example.org or by calling 909.537.5227.