FAQs

General Student Financial Services Questions
Answer:

Student Financial Services provides a variety of financial services to all students. Direct your questions regarding your school account (i.e. balance, charges) to our office and a friendly Student Financial Services representative will gladly assist you. Emergency loans, financial aid, and scholarships are disbursed through our office.

Answer:

Yes, the CSUSB Installment Payment Plan (three installment plan) is available to any student classified by CSUSB as a resident of California.  

A $22.00 non-refundable installment plan processing fee is required. Click here for the Installment Payment Plan details.

Please note: the payment plan cannot be used for room and board fees.

Answer:

All students will have the ability to sign up for Direct Deposit themselves through their MyCoyote Student Center. Below is additional information to guide the student to the website link and tutorial instruction regarding the Direct Deposit feature;

  1. Students who want to set up their Direct Deposit account will need to log into their MyCoyote, go to their Student Center and click on the Enroll in Direct Deposit link.
  2. Further instructions (tutorial) are available at the MyCoyote Self-Service eHelp Center.
Answer:

Yes. 

 may be submitted to Student Financial Services. Refunds are typically processed within 5-7 business days; refunds for check payments can take 4-5 weeks. A $25.00 processing fee may be assessed. Students may also elect to receive their refunds through direct deposit. Simply enroll in direct deposit via MyCoyote prior to submitting a .

Answer:

A student may have a hold on their account due to an outstanding financial obligation or a Perkins Loan Entrance/Exit Workshop is required.  Contact Student Financial Services at (909) 537-5162 for specific details.

Answer:

No. All outstanding Tuition Fees must be paid in full before the hold can be lifted.

Answer:

Payments can be made through MyCoyote, at Student Financial Services in University Hall, Room 035, or mailed to:

California State University, San Bernardino
5500 University Parkway, UH-035
San Bernardino, CA 92407-2397

NOTE: Payments on student accounts that have been submitted to collections must be made directly to the collection agency.

Answer:

Due to the newly enacted Return of Title V, all Tuition Fees are prorated if classes are not dropped before the first day of class.

Answer:

The TRA97 provides two tax credits, the Hope and the Lifetime Learning Credit. These credits are designed to reduce the amount of out-of-pocket expenses for higher education. The IRS has further information on their web site regarding the requirements to qualify for these credits.

Financial Aid Disbursement Questions
Answer:

Initial Financial Aid disbursements will occur approximately ten days before classes begin. Typically, checks are mailed and direct deposits are transmitted every Monday, Wednesday, and Friday.

Answer:

The amount of Financial Aid you will receive cannot be given out over the phone due to student confidentiality. You may view the information via your MyCoyote Student Center (Finance Section) or you may stop by Student Financial Services to inquire in person.  Please make sure you bring a photo ID.

Answer:

The check should be delivered in a timely manner, approximately 3-4 days from the date of mailing provided the address is correct.  

Please note:  the University will use the address you have listed as your mailing address.

Answer:

No, due to the high volume of Financial Aid checks generated all checks are either mailed or direct deposited only.

 

Answer:

Outstanding amounts owed are deducted from the Financial Aid award prior to the balance being disbursed to the student. Questions regarding the actual amount of the Financial Aid awarded must be directed to the Financial Aid Office.

Answer:

If the check is not received within two weeks from the date of mailing, the student will need to complete and sign an Affidavit of Lost Check at the Student Accounts Office located in University Hall, Room 034. A reissued check takes approximately 4-5 weeks.

For Complete Financial Aid Information please visit the Financial Aid Website

Perkins Loans Questions
Answer:

Borrower Payments
ECSI
181 Montour Run Road
Coraopolis, PA 15108

Answer:

No. If you received both types of loans, the borrower is required to complete both exit workshops.

Answer:

The terms and conditions of your loan require you to complete an exit interview before you leave CSU, San Bernardino. For a Perkins loan exit interview call (909) 537-5161 and schedule an appointment. For a Direct or Stafford loan exit interview please see the Financial Aid Office.

Answer:

Yes, all financial aid recipients regardless of aid type are eligible to receive their funds via direct deposit.