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Using VPN with two-step authentication

To promote stronger authentication for remote access into sensitive networks, some accounts need to use the Duo profile which allows for two-step/two-factor authentication.

First Time Setup

  1. Use a web browser to access https://vpn.csusb.edu/duo and logon using Coyote ID and Password.
  2. You'll then be prompted to register (or add) a new device
    Arrow pointing to "Add a new device" link
  3. Follow the procedures given to add a phone or tablet device.
  4. If you're using the Pulse client with Duo, skip down to "Subsequent Logins - Option: Pulse Secure" below.

Subsequent Logins - Option: GlobalProtect

  1. If you're using the GlobalProtect VPN client, if you have not installed it yet, see this KB article.
  2. Run the GlobalProtect client (current version may look different) and configure the Portal as: secure.csusb.edu
    Portal configuration area of GlobalProtect client
  3. Your username will be your Coyote ID (unless you were provided a different ID).
  4. Enter your password.
  5. Click Connect.
  6. When prompted for a secondary factor, in most cases you will enter push and click OK.
    GlobalProtect Client Duo Prompt

    A full list of options you can enter for the secondary factor is listed under https://guide.duo.com/pulse
  7. (optional) To use a passcode, rather than a push notification, for step 6 load the Duo app on your device and click the "key" icon.  Enter that number as the secondary factor.
    Duo Passcode In App

Subsequent Logins - Option: Pulse Secure

  1. Once fully-authenticated to the Pulse VPN portal (top of this page), install the Pulse Secure client.
    1. Try using the Start button to the right of Pulse Secure
      Location of Start Pulse Secure button
    2. If option a.) fails, use one of the options listed under Try to manually install Pulse Secure

  1. Add a new connection to Pulse with the + sign
  2. Specify the server url: https://vpn.csusb.edu/duo

    Click "Add"
  3. Once you've added the profile, click "Connect"
  4. Enter your Coyote ID and password:
  5. In most cases, type push as the "Secondary Password."

    A full list of options you can enter at the "Secondary Password" box is listed under https://guide.duo.com/pulse
     
  6. (optional) To use a passcode, rather than a push notification, for step 5 load the Duo app on your device and click the "key" icon.  Enter that number as the "Secondary Password".

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