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Setting up Junos Pulse VPN Client

The University provides remote access to faculty, staff, and students staff through a VPN client - Junos Pulse Secure.  We will soon be transitioning from Junos Pulse to another VPN client - Palo Alto GlobalProtect.

Computers and Laptops

Pulse Secure Client:

  1. Login to CSUSB Secure Access Portal using your CoyoteID and password.
  2. Start "Pulse Secure", except:
    • If you're using macOS Sierra (10.12) or above, use the latest Pulse Secure for Mac instead.  Add a profile connecting to: https://vpn.csusb.edu/
    • If you're running Windows 8.1/10 and want to use the built-in/native Windows VPN client instead of Pulse Secure, use this PowerShell script to configure it.  (Windows 10 also requires the Pulse Secure app to be installed from the Windows app store for this to work.)

Mobile Devices (iPhone, Android, etc.)

  1. Download a Pulse Secure App - for example:
  2. Configure the app URL option to use https://vpn.csusb.edu/ or, if that fails, use https://vpn.csusb.edu/pulse

Troubleshooting

If you're having trouble using Pulse Secure or Network Connect, please try the following:

  1. Try clearing your Java cache.
  2. Try the Repair Pulse Secure utility in the Start menu.
    Repair Pule Secure utility
  3. Try to manually install Pulse Secure:
    Pulse Secure for Windows (64-bit)
    Pulse Secure for Windows (32-bit)
    Pulse Secure for OS X
    Pulse Secure for mac OS Sierra (10.12)
  4. Finally, try installing the older Network Connect. If a link prompts you to login, do login, then use your browser's back button and follow the same link a second time:
    Network Connect - Windows (64-bit)
    Network Connect - Windows (32-bit)
    Network Connect - OS X (see more information on this one below)

Network Connect on OS X Problems

Some security updates from Apple interfere with the functionality of Network Connect on OS X.

Java Conflicts

A recent security update from Apple disables Java for those who do not use it frequently. The Network Connect client for the VPN depends on Java.

  1. Try using Applications → Utilities → Java Preferences to "Enable applet plug-in and Web Start applications". Then try launching Network Connect again.

Applications -- Utilities

Java Preferences

Enable applet plug-in

Transparent Username/Password

Additionally, because of Safari updates, you may encounter transparent Username and Password fields.

Transparent Username and Password Fields.

From Indiana University:

The Network Connect client for Mac OS X can, in some situations, display transparent "Username" and "Passphrase" fields, and clicking in these fields can cause the Network Connect window to disappear behind another window or lose focus, preventing users from entering their credentials. To work around this problem, when the Network Connect window appears, do not click inside any field; instead, while the Network Connect window is active, use the Tab key to move to the correct field, and then type your username and passphrase as normal.

Error Reference

  • An error occurred while extracting one of the Network Connect components.
  • Failed to launch Network Connect

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