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FAQS

Counseling and Psychological Services (CAPS) at CSUSB provides confidential mental health support to enrolled students. 

Below are answers to common questions about our services

General Information 

What is CAPS?

CAPS short for Counseling and Psychological Services is CSUSB’s on-campus mental health service that offers confidential support to students. We provide counseling, crisis help, and wellness resources in a safe and supportive environment to help you succeed personally and academically.

Blue coyote mascot outside the counseling and psychological services, representing encouragement and mental wellness support.

Who is eligible for counseling and psychological services?

If you're currently enrolled at CSUSB and paid the health fee with your tuition, you're likely eligible for services. We'll check your eligibility before your first appointment, and if you're not eligible, we can help connect you to outside resources.

Is there a cost for counseling and psychological services 

There’s no additional cost—services are covered by the student health fee paid with tuition at enrollment. No other fees apply.

Where is CAPS located? 

CAPS is in the Health Center (HC-162) building, just north of The Alumni Center and east of SMSU North. Enter on the west side, facing SMSU North.

A straight, paved walkway extending into the distance, bordered by trees and a building that says "Counseling & Psychological Services", ideal for walks.

 

Appointments and Scheduling 

How do I make an appointment?

You can call CAPS at (909) 537-5040 or stop by in person at the Health Center (HC-162) to schedule an appointment. Appointments must be made by the student directly.

What can I expect during my first session? 

 

How long are appointments? 

 

What happens if I need to cancel or miss an appointment? 

 

 

Types of Services Offered

What types of counseling services are available? 

 

Do you offer psychiatric services or medication?

 

Do you offer virtual/telehealth appointments?

 

Do you offer diagnosis for ADHD?

 

 

Confidentiality and Privacy 

Is counseling confidential?

 

If I use counseling services, will that impact my academic standing or future opportunities? 

 

Are records kept private and secure? 

 

How do I access my records or share them with another department on campus?

 

 

Crisis or Emergency Help 

What should I do in a mental health emergency?

 

Does CAPS offer same-day or crisis appointments?

 

Who do I call after hours?

 

Does CAPS provide support for friends or family in crisis?

 

 

Diversity, Inclusion & Accessibility

Are counseling services available in languages other than English? 

 

Does CAPS support LGBTQIA+ students?

 

Are services culturally sensitive and inclusive? 

 

 

Additional Support

Can I get a referral to an off-campus provider?  

 

Does CAPS provide letters of support for academic or personal reasons?

 

Can CAPS provide a letter for an emotional support animal (ESA)?