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Meet the Team

The Office of Institutional Research (IR) at California State University, San Bernardino is one of the oldest offices on campus.  The first director was Dr. James T. Freeman (1967-1969) who was also a professor of Psychology.  He was followed by Dr. Robert A. Schwabe (1969-2000), a professor of Computer Science.  Dr. Ross T. Moran (2000-2009; assistant director 1989-2000) was the third director of the office.  The current director is Dr. Muriel C. Lopez-Wagner (2010-current; assistant director 2001-2008).

We collaborate with the campus community in support of strategic planning, enrollment planning, assessment, and continuous improvement through consultative program design and timely dissemination of reliable information.

Our goals are:

  1. Provide expertise and support for program design, assessment, and continuous improvement.
  2. Develop, provide, and maintain timely and accurate institutional data to internal and external audiences.
  3. Conduct project-based research and analyses.

This office adheres to the Code of Ethics by the Association for Institutional Research. If you have any questions, please feel free to contact Institutional Research institutional_research@csusb.edu directly or call 909.537.5052.

Our Team

Muriel C. Lopez-Wagner
Chief Data Officer

Email: muriel.lopez-wagner@csusb.edu
Phone: 909-537-5052
Office: Admin 170

Muriel C.  Lopez-Wagner is the fourth director of institutional research at California State University, San Bernardino (CSUSB).  She has 18 years of experience in research, 16 of which has been with California State University, San Bernardino, Office of Institutional Research.  As Chief Data Officer and Assistant Vice President for Institutional Research & Analytics, she oversees the responsible and ethical use of data on campus, maintains enrollment projection models for enrollment planning and budget purposes, provides supervision and analytic support to facilitate planning, assessment, policy decisions, resource allocations, and creation of dashboards, and manages workflow for the office.  She participates in various committees across campus such as Student Success Initiative, High Impact Practices, Graduation Initiative 2025, Institutional Data Team, Information Security, and WSCUC Steering Committee.  She received her PhD from Claremont Graduate University in Applied Developmental Psychology.
 

Tanner Carollo
IR Lead and University Analytics Associate

Email: tanner.carollo@csusb.edu
Phone: 909-537-3066
Office: Admin 178

Tanner Carollo is the Institutional Research Lead and University Analytics Associate. He designs and maintains the university dashboards, coordinates with various offices to translate business requirements into data tables and queries, and supports data informed decision making through analysis and interpretation. Tanner produces data for external reporting mandates, plans and develops research projects, conducts and oversees survey research, and supervises graduate students. He received an M.A. in Experimental Psychology from California State University, San Bernardino.

Akira Kanatsu
Research Analyst

Email: akira.kanatsu@csusb.edu
Phone: 909-537-7067
Office: Admin 173

Akira Kanatsu is a Research Analyst.  He conducts data analyses and writes reports in support of assessment, planning, enrollment management, policy formation, decision-making, accreditation, and internal and external reporting.  He supports departmental self-studies, develops forecast/prediction models, builds and maintains custom dashboards, constructs and maintains research database, creates and distributes surveys, trains graduate research assistants, and fulfills ad hoc requests.  He received his PhD from University of California Riverside in Developmental Psychology and a Bachelor’s degree in Psychology from California State University, Northridge.
 

Jennifer Mersman

Jennifer Mersman
Assessment Associate

Email: jennifer.mersman@csusb.edu
Phone: 909-537-3750
Office: Admin 177

Jennifer Mersman is the Assessment Associate. Her role is building capacity for assessment across university divisions to enhance continuous improvement. Jennifer consults and collaborates with departments to design assessment methodologies for evidence-based planning, programmatic change, and organizational development. Jennifer is an alumna from CSUSB, receiving her M.S. in Industrial and Organizational Psychology, and earned her Ph.D. in Organizational Psychology from Claremont Graduate University.

Mariela Monge

Mariela Monge
Research Technician

Email: mariela.monge@csusb.edu
Phone: 909-537-4403
Office: Admin 171

Mariela Monge is a Research Technician. She is responsible for data mining, reporting, warehousing, and management. In addition, she performs statistical analyses and writing summaries in support of planning, enrollment management, policy formation, decision-making, and accreditation. Mariela received a B.A. In Psychology from San Diego State University and is expected to receive an M.S. in Industrial Organizational Psychology from California State University, San Bernardino.

Montgomery Photo

Andrew Montgomery
Research Technician

Email: andrew.montgomery@csusb.edu
Phone: 909-537-3364
Office: Admin 177
 

Andrew Montgomery is a Research Technician. He is responsible for conducting data mining, reporting, analyses, and writing summaries in support of planning, enrollment management, policy formation, decision-making, and accreditation. He also generates reports for internal and external surveys, local, state and federal reporting and information requests. Andrew received an M.S. in Industrial and Organizational Psychology from California State University, San Bernardino.

Monica Villarruel
Administrative Support Coordinator

Email: monica.villarruel@csusb.edu
Phone: 909-537-5052
Office: Admin 170

Monica Villarruel serves as the Administrative Support Coordinator for Institutional Research. She maintains the general function of the office, coordinates events and workshops, and prepares travel arrangements. She creates and distributes online surveys and is the main contact for surveys from college publishers. Monica received her B.A. in Spanish Literature and Language from CSUSB in the Spring of 2004, and has over 10 years of administrative support experience at CSUSB.