
Welcome to the B.S. Degree in Health Services Administration!
Our program is specifically designed to equip a diverse student body with the necessary skills and knowledge to excel in management roles within public, not-for-profit, and private healthcare settings. We aim to enhance the quality and innovation in delivering healthcare services for all individuals.
Upon completion of this program, our graduates acquire valuable work-related experiences and possess the following attributes:
- Proficiency in Health Services Administration Competencies: Our curriculum covers essential areas such as marketing, finance, human resources, and other related functions. Students gain a comprehensive understanding of operations, information systems, statistical analysis, and quality improvement, ensuring they are well-prepared to navigate the complexities of the field.
- Readiness for Professional Engagement or Graduate Studies: Our program is designed to empower graduates to enter the healthcare profession with confidence or pursue advanced studies in the field. We provide a solid foundation that prepares individuals for the challenges and opportunities they may encounter throughout their careers.
BSHSA program aligns with the certification standards set forth by the Association of University Programs in Health Administration (AUPHA).
We are excited to have you join our program and embark on this transformative journey in the dynamic field of Health Services Administration. Our faculty and staff are dedicated to supporting your academic and professional growth.
Once again, welcome to the B.S. Degree in Health Services Administration!
Best regards,
Program Coordinator: Dr. Nicole Henley, PhD, MBA
Email: nicole.henley@csusb.edu
Mission
The mission of the Health Services Administration (HSA) program is to prepare our graduates as competent entry-level health care managers to enhance quality in service provision in health care delivery systems with skills to work in public, not-for-profit, and private health care settings including hospitals, clinics, and medical groups. Graduates are prepared in health services administration subject matter including policy formulation, finance, administrative functions, roles of medical staff, federal and state regulation, planning and marketing, human resources and other health care functions.
HSA student are, for the most part, representative of students throughout the university; they are typically first-generation college students from a wide variety of racial and cultural backgrounds. They are interested in health care generally, and more specifically in various aspects of management within health-related programs and organizations, with the goal of enhancing the quality and innovation in the delivery of health care services for all individuals.
Vision
The vision of the health services administration program is to be recognized in the Inland Empire as a leader in the profession through our outstanding graduates, scholarly activities, and service to the community.
Our core values serve as a guide in the work we do, while in pursuit of effectiveness and excellence in the work of health services administration. We recognize the importance of:
Diversity
A respect for all people in global and local communities and to appreciate diverse cultures’ perspectives and beliefs, as we promote equal access to health care and reduction of health disparities and health inequities.
Equity
Fairness and social justice in addressing population health an access to health care.
Interdisciplinary Collaboration
Using a systems thinking framework and reasoned debate in collaborative approaches across disciplines to advance scientific knowledge, and improve health outcomes and quality of life for all individuals.
Student Centered Learning
A safe and comfortable learning environment that fosters engaged learning where multicultural students have a voice in the process of their education including practical opportunities for problem solving, interaction, and feedback.
Advocacy
Actions to achieve equitable distribution of resources as it relates to health care, public health, and health policy.
Innovation
Innovative approaches to educate and inspire faculty and students in teaching, learning, and addressing matters related to the health care delivery system.
Professionalism
Honesty and mutual respect in teaching, learning, and public service as we engage students in activities to advance a sense of the profession as they assume duties and responsibilities in health care related careers.
Scholarship
Engagement by faculty and students in scholarly activities relevant to health policy issues in the management of health services.
Alumni Spotlight
From left: Dr. Appannagari “Dev” GnanaDev (Distinguished Alumni Award), Mirna Orihuela (Emerging Leader Award) and Roderick M. “Rod” Hendry (Coyote Spirit Award) are among the eight who will be honored at the annual Alumni Hall of Fame event in the spring.
Emerging Leader Award: Mirna Orihuela ’14, B.S., Health Care Management (now Health Care Administration)
This award honors an individual who has made a positive impact in their community, industry or profession and has received their degree within the past 10 years.
A passionate emerging leader with a proven track record in health care services administration, Mirna Orihuela serves as a regional administrator in the Los Angeles metropolitan area with Kaiser Permanente. Before joining Kaiser in 2022, Orihuela served with MLK Community Healthcare as a manager in post-acute and transitional care from 2019 until 2022. From 2016 until 2019, she worked in post-acute care and detox services with College Medical Center.
Active in professional organizations and committed to community service, Orihuela has served as an advisory board member with the California Hospital Association since 2019 and in various volunteer roles with the American College of Healthcare Executives of Southern California since 2014.
She is a member of the Healthcare Financial Management Association and has volunteered as a Children’s Holiday Movie Volunteer with the Venice Family Clinic, helping more than 1,300 children and family members enjoy a special holiday celebration.
Certification
The program is currently undergoing certification with AUPHA
California State University, San Bernardino ranked #14 in Affordable Degree Guide's 2024 Rankings
Roadmaps

Club
ACHE STUDENT CHAPTER - CSUSB
Membership in the CSUSB Student Chapter of the American College of Healthcare Executives (ACHE) is open to undergraduate and graduate students in health services administration. The purpose of the ACHE Student Chapter is to acquaint students with the foremost professional association in the field of health care management before they start their careers. The ACHE Student Chapter sponsors speakers on a variety of subjects, including career planning, federal and state health care legislation, women in health administration, and health care public policy issues.
ACHE is a national organization composed of over 30,000 health care executives. It offers continuing education classes and promotes standards for education for executives working in a variety of health care settings. The goals of ACHE are to promote professional development, formulate ethics standards, and serve as an effective network for health care executives.
For more information about the ACHE Student Chapter, contact Following :
Name: Dr. Paulchris Okpalan and Dr. Nicole Henley
Phone No:(909) 537-5341, (909) 537 7228
Email: pokpala@csusb.edu, nicole.henley@csusb.edu
Visit the National ACHE website.