Mediating Workplace Conflict

Many workplace disagreements can simmer for days, weeks, months, and even years. Think about the many work styles, ideas, personality types, viewpoints and temperaments — not to mention stress, ego and pride — on your campus, and it is easy to see how coworkers can butt heads. These unresolved conflicts often negatively affect productivity, morale and per-formance — not only for the individuals directly involved, but also for their coworkers, teams and colleagues. Learn how neutral conflict resolution skills can add value to your role. Explore the five key stages for mediating conflict, and review the necessary skills to help them work through differ-ences and find agreement.

Webinar presented by:
College and University Professional Association for Human Resources