Coyote PLUS Programs - Tutoring Office

CSUSB Tutoring Center

Accessing Online Tutoring
Summer 2020, June 24 - July 27

Peer tutoring is available online for the Summer 2020 quarter. The CSUSB Tutoring Center will be using a combination of three platforms to provide tutoring services to you. The following is a description of each to clarify how they will be utilized.

Tutor Matching Service (TMS): Tutor Matching Service is the site you will use to find and select the tutor you would like to make an appointment with. TMS is typically a paid service, but our tutors will be free of charge to you. You will be required to create an account to access the TMS services.

GoBoard: GoBoard is a virtual whiteboard where you and the tutor will interact in real time. You will be able to see and hear one another and draw and view data, problems, and questions on the same whiteboard. You do not need to register for GoBoard. Once you book an appointment, you will be sent a link to your student e-mail to join the tutoring session.

Discord: Discord is a group chat app. The Tutoring Center will use Discord as a bulletin board to make announcements about active tutoring sessions that students may join. You will need to open a Discord account to view and send messages.

Please thoroughly read the procedures on how to book an online tutoring session.

To make an online appointment:

1. Go to https://tutormatchingservice.com/csusb (Tutoring Matching Service) on your laptop, tablet, or phone. You may also download the Tutoring Matching Service app to make future appointments. The app is available for both Android and Apple phones. Be sure to use your school e-mail address.
2. Sign up for a Tutor Matching Service account if you do not have one. Be sure to use your school e-mail address.
3. On the left side of the screen, type in “CSUSB” and select “California State University-San Bernardino (CSUSB)” from the dropdown menu. This will automatically list any tutors available from CSUSB.
4. Scroll through the tutors to find a tutor that can assist you with the subject you need help with. The Tutoring Center tutors are listed as “Free.”
5. Once you find a tutor, select “View Tutor.”
6. Scroll down and check the tutor’s availability and click “See Calendar.”
7. You may select an hour block on the tutor’s calendar by clicking the cursor on the start time and dragging down for a one hour block. Note: If another student has booked an appointment on the online calendar, it will no longer be visible to you, but you may still join the tutoring session. See the section, What To Do If The Appointment Time You Want Is Already Booked, down below.
8. Once you have selected your appointment time, scroll to step 2 and select the subject and specific course. Please provide any details for what you would like to discuss with the tutor in the description box.
9. Skip Step 3 “Payment Method” and click “Book Tutor.” It may take a moment to process, but you will then have your booking confirmed.
10. Under your confirmation, you will be provided with a “Receipt” which lists your tutoring location on GoBoard, which is a virtual whiteboard. You will also receive an e-mail confirmation of your appointment.
11. When it is time for your scheduled appointment, click the GoBoard link, which was given to you in your e-mail confirmation. You may enter the GoBoard virtual whiteboard early and wait for the tutor to join you for the appointment. Please do not keep the tutor waiting for longer than 5 minutes after your scheduled appointment time.
12. After your GoBoard session is complete and you exit out of your appointment, you will receive a pdf transcript of the entire session through your campus e-mail.