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What's the difference between the Ombuds and the Employee Assistance Program?

What's the difference between the Ombuds and the Employee Assistance Program?

Answer

The Office of the University Ombuds and the Employee Assistance Program (EAP) share several important features, namely confidentiality, high sensitivity, and a staff experienced in organizational problems.

The Office of the University Ombuds is staffed by an organizational ombuds with extensive experience in conflict management and alternative dispute resolution. The Ombuds can help you evaluate just about any kind of concern you may have regarding life, work, or school at CSUSB. Finally, the mission of the Office includes communicating trends and patterns of problems to senior officials at CSUSB so that systemic problems can be identified and addressed.

The Employee Assistance Program (EAP) is an employee benefit offered by CSUSB. The EAP is intended to help employees deal with personal problems that may adversely impact their job performance, health, and well-being. The EAP generally offers short-term counseling and referral services for employees and their family members. Community Action Employee Assistance Program (CAEAP) is the contracted provider for this employee benefit.

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