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What makes the Ombuds Program different from other resources at CSUSB?

What makes the Ombuds Program different from other resources at CSUSB?

Answer

The Office Ombuds Services reports to the President of the University which helps ensure its independence and impartiality; otherwise, it is independent of all other University offices and decision-making practices and outside of existing departmental structures. The Ombuds does not make administrative decisions and does not have authority to change the outcome of formal processes such as decisions in a formal grievance. Services are visitor initiated. All processes and strategies are used at the discretion of the visitor. The Office also provides a very strict promise of confidentiality which allows you to have off-the-record conversations about highly sensitive problems. If you aren't sure where to take your concern, the Ombuds is a safe place to start.

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