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Even if I want to file a formal complaint, can I talk to the Ombuds first?

Even if I want to file a formal complaint, can I talk to the Ombuds first?

Answer

Yes. While the Ombuds is not authorized to receive formal complaints, the Ombuds can help you better understand processes and potential outcomes before you decide whether to file a complaint. The Ombuds can also help identify alternatives to formal grievance procedures or direct you to the appropriate procedures and office should you wish to file a formal complaint.

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