Anyone with a Qualtrics account is able to submit a ticket through our support center. The steps to quickly accomplish this is below:
- Navigate to support.csusb.edu (TSC support center).
- Click Contact Support in the upper-right corner.
- Select Sign in with SSO. Input 'csusb' for organization ID. You'll be redirected to login with your university credentials.
- Select the option that says 'I have a different support request'
- In the dropdown menu that says 'What Qualtrics product are you using', select the option Survey Platform.
- Choose whichever form of support you wish. If you want to open another Email ticket, select
- Fill in the form that appears and select Technical Question/Issue.
- Write a new email message (you can copy and paste from your original).
- Choose whether to grant us access to your account to provide better support.
- Click submit and we will be happy to help you resolve getting language embedded data!
By following this guideline, you can submit a support ticket and we can help you resolve this issue.