Knowledge Base Articles

Blackboard

Adding users to Blackboard courses	I created a test but it is not available/I cannot see it?
Blackboard and Internet Explorer 11	Module Not Found
Browser Requirements for Blackboard 9.1 SP13	Online Change of Grade Quick Guide
How do I add a syllabus to my Blackboard Course Site?	The Blackboard App
How do I add additional Students, Instructors, or TA's to my course?	The New MyCoyote Portal
How do I create a Blackboard course site?	Upload grades into PeopleSoft
How do I find a resource within MyCoyote?	Using the Blackboard Grade Center File
How do I login to Blackboard?	When and how are students enrolled in my Blackboard course?
How do I make my Course Site visible to Students?	Where can Faculty Members get help with Blackboard?
How to add a profile picture in Blackboard	Winter 2018 ITS System and Network Maintenance Schedule
How to select CSUSB email address for Blackboard	Zoom Video Conferencing Tool is available to all CSUSB students, faculty and staff

Campus Directory

Department - Edit Profile	New Campus Directory
Faculty - Edit Directory Profile	Staff - Edit Directory Profile

Campus Internet Access

Configuring eduroam manually	Module Not Found
Configuring eduroam manually \| Can't connect to Eduroam? (Troubleshoot)	Reactivate Duo On A New Phone
Configuring eduroam using QuickConnect	Setting up Pulse Secure VPN Client
CSUSB Devices	Syncing Exchange - Android
Download the Global Secure Client	Syncing Exchange - iOS (iPhone, iPad, iPod touch)
Eduroam Certificate Update	Update Google Chrome
GlobalProtect Portal	Using the secure.csusb.edu VPN
How to Clear Web Browser's Cache, Cookies, and History	Winter 2018 ITS System and Network Maintenance Schedule
How to Disable Pop-up Blockers OR add a Trusted Site

Campus Processes

CIA Request - MPP approval process using web or email	Gaining Enterprise Access through CIA Request Form
BOMGAR Access	GlobalProtect Portal
Changes to Google Drive	Google Team Drive
Cherwell Training \| Quick Vids	How to Register a DUO Token
CIA Request - Security Admin Approval via Unity client or web	How to use your DUO Token
CIA Request Process Flow Chart	Migration of Events from EMS to Drupal
Conference Call Options \| Setup	Module Not Found
CSUSB Alert – (Faculty & Staff) Self Service Phone Number(s)	Phishing
CSUSB Alert – Self Service Phone Number(s)	Security Admin Approval via Unity client or web
Duo \| Connecting your Device(s)	Sending Emails to Campus Listserv
Duo \| What is Two-Step Login (Duo) and how does it work?	Switch Email Accounts in Outlook Desktop Client for Mac
Duo \| Add a Device to Duo Authentication	Understanding how Computerized Information Access (CIA) Requests are processed
Duo \| Two-Step Login Device Recommendations	VMWare Virtual Servers - 90 Day Snapshot Removal
Duo \| Using Duo without Cellular Service or While Traveling

Class Climate Access - SOTE Results

ClassClimate SOTE's Instructors Results	Flagging a course in PeopleSoft
Course and Instructor Evaluations	How to see SOTE's results by Instructor - Chairs

Drupal

How to Edit an FAQ	How To Display Others Events On Your Website
How to add an Event/Announcement/Important Date/Information Session	Migration of Events from EMS to Drupal
How To Add An FAQ

Email

Can I block spams with the same subject line or based on words in it?	Office 365 Exchange Online
Can I completely opt-out of the spam scanning service?	OneDrive (Formerly OneDrive for Business)
Can I make it so mail from my friend always gets through?	Outlook 2010 Office 365 Migration
Can I make it so mail from some domains don't come to me?	Outlook 2011 Office 365 Migration
Check The Size Of Your Mailbox - Outlook 2010 \| 2013 \| 2016	Outlook 2016 - Export email folder to file (Windows)
CSUSB GAL - Global Address List	Outlook 2016 - Forward as attachment
Do I need to do anything? What do I need to do with the Digest report?	Outlook 2016 - Sending email from another address (division, department, or organization)
Does Proofpoint detect viruses?	Outlook for Mac 2016 - Forward as Attachment
E-mail address standardization FAQ	Outlook Web Access (OWA) - Forward as Attachment
Email from a personal account to @csusb.edu not being delivered	Pre-Migration
Filtering tagged spam in Outlook Web App	Proofpoint Targeted Attack Protection System (TAP)
G Suite - Google Groups - Getting Started Guide	Reporting Spam and Phishing - Forward as Attachment
G Suite - Google Groups Migration	Request a Mailing List
GSuite - Username Conflicts between University and Personal Google Accounts	Requesting Room Mailboxes
How do I add entries to my safe/block list?	Scheduling a meeting room in Outlook
How do I delete a message from the Quarantine?	Scheduling a meeting room in Outlook Web Access (OWA)
How do I find a resource within MyCoyote?	Select CSUSB email address for Blackboard
How do I share my calendar? - Windows Outlook (2016)	Sending Emails to Campus Listserv
How do I Unsubscribe from a Mailing List?	Sharing Files from your OneDrive with someone outside of CSUSB
How to Configure Outlook for Windows for Office 365	Spam Detection Preferences
I am still getting spam in my Inbox. What can I do about it?	Student CoyoteMail - Changing reply address
I did not get a Digest report, why is that?	Student CoyoteMail - General IMAP Settings
I received an e-mail message from Proofpoint. What is this message?	Student CoyoteMail - Microsoft Outlook IMAP Settings
I suspect the spam filtering software is blocking my legitimate mail. What can I do?	Switch Email Accounts in Mail for iOS
I would prefer to see only one digest a week, or one digest a month. Is that possible to configure on my own?	Switch Email Accounts in Outlook Desktop Client for Mac
If I continue to have issues who do I contact?	Switch Email Accounts in Outlook Desktop Client for Windows
Internet2 File Sender	Switching Accounts in Web Application
Is mail sent to the CSUSB list server being filtered by Proofpoint?	Syncing Exchange - Android
Managing distribution groups on exchange	Syncing Exchange - iOS (iPhone, iPad, iPod touch)
Managing Mailman Lists Video	The New MyCoyote Portal
Office 365 - Apple Mail Configuration after Migration	Tips to avoid and prevent phishing
Office 365 - Attaching files	Types of MailMan lists
Office 365 - Creating a Skype Meeting in Outlook 2013 (PC)	Using the ProofPoint Email Spam Control
Office 365 - Creating An Online Meeting in Outlook 2016 (Mac)	We've been using Barracuda Spam Filtering. Is this new service the same or different?
Office 365 - Filtering tagged spam	What else can I do?
Office 365 - How to Configure Outlook Anywhere for Outlook 2010 \| 2013 \| 2016	What else does Proofpoint block?
Office 365 - iOS Device Configuration after Migration	What if I am missing an important e-mail?
Office 365 - Migration	Where can I get more information?
Office 365 - Performance Issues with Shared Mailboxes	Why am I not seeing any messages in my Quarantine?
Office 365 - Turn Clutter On or Off	Why did nothing happen when I clicked on a link in my Digest?
Office 365 - Video Tutorials

Google Apps

Changes to Google Drive	GSuite - Username Conflicts between University and Personal Google Accounts
Compare Backup and Sync & Drive File Stream	How do I find a resource within MyCoyote?
G Suite - Google Groups - Getting Started Guide	How to Backup your Documents & Ensure they are Being Synced
G Suite - Google Groups Migration	Student CoyoteMail - Changing reply address
Google Backup and Sync	Student CoyoteMail - General IMAP Settings
Google Drive File Stream	Student CoyoteMail - Microsoft Outlook IMAP Settings
Google Team Drive	The New MyCoyote Portal

Mailing List

GSuite - Username Conflicts between University and Personal Google Accounts	Request a Mailing List
Managing Mailing Lists	Sending Emails to Campus Listserv
Managing Mailman Lists Video	Switch Email Accounts in Outlook Desktop Client for Mac
Outlook 2016 - Sending email from another address (division, department, or organization)	Types of MailMan lists
Request a Distribution List

Mobile Devices

Conference Call Options \| Setup	How do I find a resource within MyCoyote?
Configuring eduroam manually	How to Clear Web Browser's Cache, Cookies, and History
Configuring eduroam manually \| Can't connect to Eduroam? (Troubleshoot)	Module Not Found
CSUSB Devices	The New MyCoyote Portal
Discount on Wireless (cellular) Services

MyCoyote

Activating Your Account on MyCoyote	Instructions to Print Class Rosters and View Student Photos
Adobe Creative Cloud	Internet2 File Sender
BOMGAR Access	Module Not Found
Change Password After Activation	Online Change of Grade Quick Guide
Changes for OnTheHub and Microsoft	PeopleSoft access levels for Grad Students
Compare Backup and Sync & Drive File Stream	Printing Class Roster With Picture
Coyote One Card Replacement	Renew JMP License
CSUSB Alert – (Faculty & Staff) Self Service Phone Number(s)	Reset Your CSUSB Passwords
CSUSB Alert – Self Service Phone Number(s)	Resetting a forgotten password on the new IDMS
Downloading Class Roster	Seat Finder Dashboard
Duo \| Connecting your Device(s)	Set User Preferences in PeopleSoft via MyCoyote
Duo \| What is Two-Step Login (Duo) and how does it work?	Setting up QUALTRICS Account
Duo \| Add a Device to Duo Authentication	Student Enrollment Self-service FAQ
Duo \| Two-Step Login Device Recommendations	The Blackboard App
Duo \| Using Duo without Cellular Service or While Traveling	The New MyCoyote Portal
Google Backup and Sync	Unable to install Adobe apps \| Error 105
HETS Virtual Plaza	Uninstall the Creative Cloud desktop app
How do I find a resource within MyCoyote?	Upload grades into PeopleSoft
How to add a profile picture in Blackboard	Will My Meeting Time Out?
How to Backup your Documents & Ensure they are Being Synced	Zoom Video Conferencing Tool is available to all CSUSB students, faculty and staff

Office 365

Accessing Office 365	Office 365 - Turn Clutter On or Off
Changes for OnTheHub and Microsoft	Office 365 - Video Tutorials
Office 365 - Apple Mail Configuration after Migration	OneDrive (Formerly OneDrive for Business)
Office 365 - Attaching files	Outlook 2010 Office 365 Migration
Office 365 - Configuring Your Mobile Device	Outlook 2011 Office 365 Migration
Office 365 - Creating a Skype Meeting in Outlook 2013 (PC)	Outlook 2016 - Export email folder to file (Windows)
Office 365 - Creating An Online Meeting in Outlook 2016 (Mac)	Outlook 2016 - Sending email from another address (division, department, or organization)
Office 365 - Filtering tagged spam	Pre-Migration
Office 365 - How to Configure Outlook Anywhere for Outlook 2010 \| 2013 \| 2016	Proofpoint Targeted Attack Protection System (TAP)
Office 365 - IMAP Settings	Sharing Files from your OneDrive with someone outside of CSUSB
Office 365 - iOS Device Configuration after Migration	Spam Detection Preferences
Office 365 - Migration	Switch Email Accounts in Outlook Desktop Client for Windows
Office 365 - Performance Issues with Shared Mailboxes	Switching Accounts in Web Application

OnBase

CIA Request - MPP approval process using web or email	Gaining Enterprise Access through CIA Request Form
CIA Request - Security Admin Approval via Unity client or web	Understanding how Computerized Information Access (CIA) Requests are processed
CIA Request Process Flow Chart

Printing

Go- Print Lab Printing Locations	How to Use Cash Value Machine
How to Add Money to OneCard via MyCoyote Portal	How to Use Go-Print Mobile App
How to do Wireless Printing from Laptop

ProofPoint

Can I block spams with the same subject line or based on words in it?	If I continue to have issues who do I contact?
Can I completely opt-out of the spam scanning service?	Is mail sent to the CSUSB list server being filtered by Proofpoint?
Can I make it so mail from my friend always gets through?	Outlook Web Access (OWA) - Forward as Attachment
Can I make it so mail from some domains don't come to me?	Proofpoint Targeted Attack Protection System (TAP)
Do I need to do anything? What do I need to do with the Digest report?	Reporting Spam and Phishing - Forward as Attachment
Does Proofpoint detect viruses?	Spam Detection Preferences
Email from a personal account to @csusb.edu not being delivered	Using the ProofPoint Email Spam Control
How do I add entries to my safe/block list?	We've been using Barracuda Spam Filtering. Is this new service the same or different?
How do I delete a message from the Quarantine?	What else can I do?
I am still getting spam in my Inbox. What can I do about it?	What else does Proofpoint block?
I did not get a Digest report, why is that?	What if I am missing an important e-mail?
I received an e-mail message from Proofpoint. What is this message?	Where can I get more information?
I suspect the spam filtering software is blocking my legitimate mail. What can I do?	Why am I not seeing any messages in my Quarantine?
I would prefer to see only one digest a week, or one digest a month. Is that possible to configure on my own?	Why did nothing happen when I clicked on a link in my Digest?

Security

Authentication Access Restrictions	Renewing ESET
Email from a personal account to @csusb.edu not being delivered	Safeguarding Confidential Information
How to Register a DUO Token	Two Factor or Multi Factor Authentication
How to use your DUO Token	Wi-Fi Hack
Proofpoint Targeted Attack Protection System (TAP)

Security Technical

Configuring Microsoft NPS for eduroam-US	How to Register a DUO Token
CSUSB Devices	How to use your DUO Token
Digital Certificates and Local Certificate Authorities	Java Practices
Duo \| Connecting your Device(s)	Overview of OS Hardening
Duo \| What is Two-Step Login (Duo) and how does it work?	Reactivate Duo On A New Phone
Duo \| Add a Device to Duo Authentication	Setting up Pulse Secure VPN Client
Duo \| Two-Step Login Device Recommendations	Using the secure.csusb.edu VPN
Duo \| Using Duo without Cellular Service or While Traveling	Using VPN with two-step authentication

Security Awareness

Control Identity Theft - Check Credit Report	Password Management
CSUSB Alert – (Faculty & Staff) Self Service Phone Number(s)	Passwords / Passphrases
CSUSB Alert – Self Service Phone Number(s)	Phishing
Cyber Shopping	Place a Fraud Alert
E-Cards	Ransomware
Equifax Breach Details	Renewing ESET
Internet of Things (IoT)	Safe Cyber Practices
Internet Safety	Tax Season Security Tips
Mobile Device Security	Wi-Fi Hack

Web

Download Jing	Internet2 File Sender
Eduroam Certificate Update	Migration of Events from EMS to Drupal
HETS Virtual Plaza	Renewing ESET
How to Clear Web Browser's Cache, Cookies, and History	Zoom Video Conferencing Tool is available to all CSUSB students, faculty and staff

Knowledge Base Articles

Blackboard

Campus Directory

Campus Internet Access

Campus Processes

Class Climate Access - SOTE​ Results

Drupal

Email

Google Apps

Mailing List

Mobile Devices

MyCoyote

Office 365

OnBase

Printing

ProofPoint

Security

Security Technical

Security Awareness

Web

Class Climate Access - SOTE Results