Knowledge Base Articles

Blackboard

Blackboard and Internet Explorer 11	How to select CSUSB email address for Blackboard
Browser Requirements for Blackboard 9.1 SP13	I created a test but it is not available/I cannot see it?
How do I add a syllabus to my Blackboard Course Site?	Online Change of Grade Quick Guide
How do I add additional Students, Instructors, or TA's to my course?	The Blackboard App
How do I create a Blackboard course site?	Upload grades into PeopleSoft
How do I login to Blackboard?	When and how are students enrolled in my Blackboard course?
How do I make my Course Site visible to Students?	Where can Faculty Members get help with Blackboard?
How to add a profile picture in Blackboard	Zoom Video Conferencing Tool is available to all CSUSB students, faculty and staff

Campus Internet Access

Configuring eduroam manually	How to Clear Web Browser's Cache, Cookies, and History
Configuring eduroam manually \| Can't connect to Eduroam? (Troubleshoot)	Reactivate Duo On A New Phone
Configuring eduroam using QuickConnect	Setting up Junos Pulse VPN Client
CSUSB Devices	Syncing Exchange - Android
Download the Global Secure Client	Syncing Exchange - iOS (iPhone, iPad, iPod touch)
Eduroam Certificate Update	Using the secure.csusb.edu VPN

Campus Processes

CIA Request - MPP approval process using web or email	Duo \| Using Duo without Cellular Service or While Traveling
Changes to Google Drive	Gaining Enterprise Access through CIA Request Form
CIA Request - Security Admin Approval via Unity client or web	Google Team Drive
CIA Request Process Flow Chart	How to Register a DUO Token
Conference Call Options \| Setup	How to use your DUO Token
CSUSB Alert – (Faculty & Staff) Self Service Phone Number(s)	Security Admin Approval via Unity client or web
CSUSB Alert – (Student) Self Service Phone Number(s)	Sending Emails to Campus Listserv
Duo \| Connecting your Device(s)	Switch Email Accounts in Outlook Desktop Client for Mac
Duo \| What is Two-Step Login (Duo) and how does it work?	Understanding how Computerized Information Access (CIA) Requests are processed
Duo \| Add a Device to Duo Authentication	VMWare Virtual Servers - 90 Day Snapshot Removal
Duo \| Two-Step Login Device Recommendations

Class Climate Access - SOTE Results

ClassClimate SOTE's Instructors Results	How to see SOTE's results by Instructor - Chairs
Flagging a course in PeopleSoft

Drupal

How to Edit an FAQ	How To Add An FAQ
How to add an Event/Announcement/Important Date/Information Session	How To Display Others Events On Your Website

Email

Can I block spams with the same subject line or based on words in it?	Office 365 Exchange Online
Can I completely opt-out of the spam scanning service?	OneDrive (Formerly OneDrive for Business)
Can I make it so mail from my friend always gets through?	Outlook 2010 Office 365 Migration
Can I make it so mail from some domains don't come to me?	Outlook 2011 Office 365 Migration
Check The Size Of Your Mailbox - Outlook 2010 \| 2013 \| 2016	Outlook 2016 - Export email folder to file (Windows)
Do I need to do anything? What do I need to do with the Digest report?	Outlook 2016 - Forward as attachment
Does Proofpoint detect viruses?	Outlook 2016 - Sending email from another address (division, department, or organization)
E-mail address standardization FAQ	Outlook for Mac 2016 - Forward as Attachment
Filtering tagged spam in Outlook Web App	Pre-Migration
How do I add entries to my safe/block list?	Request a Mailing List
How do I delete a message from the Quarantine?	Requesting Room Mailboxes
How do I share my calendar? - Windows Outlook (2016)	Scheduling a meeting room in Outlook
How do I Unsubscribe from a Mailing List?	Scheduling a meeting room in Outlook Web Access (OWA)
How to Configure Outlook for Windows for Office 365	Select CSUSB email address for Blackboard
I am still getting spam in my Inbox. What can I do about it?	Sending Emails to Campus Listserv
I did not get a Digest report, why is that?	Sharing Files from your OneDrive with someone outside of CSUSB
I received an e-mail message from Proofpoint. What is this message?	Spam Detection Preferences
I suspect the spam filtering software is blocking my legitimate mail. What can I do?	Student CoyoteMail - Changing reply address
I would prefer to see only one digest a week, or one digest a month. Is that possible to configure on my own?	Student CoyoteMail - General IMAP Settings
If I continue to have issues who do I contact?	Student CoyoteMail - Microsoft Outlook IMAP Settings
Internet2 File Sender	Switch Email Accounts in Outlook Desktop Client for Mac
Is mail sent to the CSUSB list server being filtered by Proofpoint?	Switch Email Accounts in Outlook Desktop Client for Windows
Managing distribution groups on exchange	Switching Accounts in Web Application
Managing Mailman Lists Video	Syncing Exchange - Android
Office 365 - Apple Mail Configuration after Migration	Syncing Exchange - iOS (iPhone, iPad, iPod touch)
Office 365 - Attaching files	Tips to avoid and prevent phishing
Office 365 - Creating a Skype Meeting in Outlook 2013 (PC)	Types of MailMan lists
Office 365 - Creating An Online Meeting in Outlook 2016 (Mac)	Using the ProofPoint Email Spam Control
Office 365 - Filtering tagged spam	We've been using Barracuda Spam Filtering. Is this new service the same or different?
Office 365 - How to Configure Outlook Anywhere for Outlook 2010 \| 2013 \| 2016	What else can I do?
Office 365 - iOS Device Configuration after Migration	What else does Proofpoint block?
Office 365 - Migration	What if I am missing an important e-mail?
Office 365 - Performance Issues with Shared Mailboxes	Where can I get more information?
Office 365 - Turn Clutter On or Off	Why am I not seeing any messages in my Quarantine?
Office 365 - Video Tutorials	Why did nothing happen when I clicked on a link in my Digest?

Google Apps

Changes to Google Drive	How to Backup your Documents & Ensure they are Being Synced
Compare Backup and Sync & Drive File Stream	Student CoyoteMail - Changing reply address
Google Backup and Sync	Student CoyoteMail - General IMAP Settings
Google Drive File Stream	Student CoyoteMail - Microsoft Outlook IMAP Settings
Google Team Drive

Mailing List

Managing Mailing Lists	Request a Mailing List
Managing Mailman Lists Video	Sending Emails to Campus Listserv
Outlook 2016 - Sending email from another address (division, department, or organization)	Switch Email Accounts in Outlook Desktop Client for Mac
Request a Distribution List	Types of MailMan lists

Mobile Devices

Conference Call Options \| Setup	CSUSB Devices
Configuring eduroam manually	Discount on Wireless (cellular) Services
Configuring eduroam manually \| Can't connect to Eduroam? (Troubleshoot)	How to Clear Web Browser's Cache, Cookies, and History

MyCoyote

Activating Your Account on MyCoyote	Instructions to Print Class Rosters and View Student Photos
Change Password After Activation	Internet2 File Sender
Compare Backup and Sync & Drive File Stream	New MyCoyote Features
Coyote One Card Replacement	Online Change of Grade Quick Guide
CSUSB Alert – (Faculty & Staff) Self Service Phone Number(s)	PeopleSoft access levels for Grad Students
CSUSB Alert – (Student) Self Service Phone Number(s)	Printing Class Roster With Picture
Downloading Class Roster	Reset Your CSUSB Passwords
Duo \| Connecting your Device(s)	Resetting a forgotten password on the new IDMS
Duo \| What is Two-Step Login (Duo) and how does it work?	Seat Finder Dashboard
Duo \| Add a Device to Duo Authentication	Set User Preferences in PeopleSoft via MyCoyote
Duo \| Two-Step Login Device Recommendations	Setting up QUALTRICS Account
Duo \| Using Duo without Cellular Service or While Traveling	Student Enrollment Self-service FAQ
Google Backup and Sync	The Blackboard App
HETS Virtual Plaza	Upload grades into PeopleSoft
How to add a profile picture in Blackboard	Zoom Video Conferencing Tool is available to all CSUSB students, faculty and staff
How to Backup your Documents & Ensure they are Being Synced

Office 365

Accessing Office 365	Office 365 - Turn Clutter On or Off
Office 365 - Apple Mail Configuration after Migration	Office 365 - Video Tutorials
Office 365 - Attaching files	OneDrive (Formerly OneDrive for Business)
Office 365 - Configuring Your Mobile Device	Outlook 2010 Office 365 Migration
Office 365 - Creating a Skype Meeting in Outlook 2013 (PC)	Outlook 2011 Office 365 Migration
Office 365 - Creating An Online Meeting in Outlook 2016 (Mac)	Outlook 2016 - Export email folder to file (Windows)
Office 365 - Filtering tagged spam	Outlook 2016 - Sending email from another address (division, department, or organization)
Office 365 - How to Configure Outlook Anywhere for Outlook 2010 \| 2013 \| 2016	Pre-Migration
Office 365 - IMAP Settings	Sharing Files from your OneDrive with someone outside of CSUSB
Office 365 - iOS Device Configuration after Migration	Spam Detection Preferences
Office 365 - Migration	Switch Email Accounts in Outlook Desktop Client for Windows
Office 365 - Performance Issues with Shared Mailboxes	Switching Accounts in Web Application

OnBase

CIA Request - MPP approval process using web or email	Gaining Enterprise Access through CIA Request Form
CIA Request - Security Admin Approval via Unity client or web	Understanding how Computerized Information Access (CIA) Requests are processed
CIA Request Process Flow Chart

Printing

Go- Print Lab Printing Locations	How to Use Cash Value Machine
How to Add Money to OneCard via MyCoyote Portal	How to Use Go-Print Mobile App
How to do Wireless Printing from Laptop

ProofPoint

Can I block spams with the same subject line or based on words in it?	I would prefer to see only one digest a week, or one digest a month. Is that possible to configure on my own?
Can I completely opt-out of the spam scanning service?	If I continue to have issues who do I contact?
Can I make it so mail from my friend always gets through?	Is mail sent to the CSUSB list server being filtered by Proofpoint?
Can I make it so mail from some domains don't come to me?	Spam Detection Preferences
Do I need to do anything? What do I need to do with the Digest report?	Using the ProofPoint Email Spam Control
Does Proofpoint detect viruses?	We've been using Barracuda Spam Filtering. Is this new service the same or different?
How do I add entries to my safe/block list?	What else can I do?
How do I delete a message from the Quarantine?	What else does Proofpoint block?
I am still getting spam in my Inbox. What can I do about it?	What if I am missing an important e-mail?
I did not get a Digest report, why is that?	Where can I get more information?
I received an e-mail message from Proofpoint. What is this message?	Why am I not seeing any messages in my Quarantine?
I suspect the spam filtering software is blocking my legitimate mail. What can I do?	Why did nothing happen when I clicked on a link in my Digest?

Security

Authentication Access Restrictions	Safeguarding Confidential Information
How to Register a DUO Token	Two Factor or Multi Factor Authentication
How to use your DUO Token	Wi-Fi Hack
Renewing ESET

Security Technical

Configuring Microsoft NPS for eduroam-US	How to Register a DUO Token
CSUSB Devices	How to use your DUO Token
Digital Certificates and Local Certificate Authorities	Java Practices
Duo \| Connecting your Device(s)	Overview of OS Hardening
Duo \| What is Two-Step Login (Duo) and how does it work?	Reactivate Duo On A New Phone
Duo \| Add a Device to Duo Authentication	Setting up Junos Pulse VPN Client
Duo \| Two-Step Login Device Recommendations	Using the secure.csusb.edu VPN
Duo \| Using Duo without Cellular Service or While Traveling	Using VPN with two-step authentication

Security Awareness

Control Identity Theft - Check Credit Report	Password Management
CSUSB Alert – (Faculty & Staff) Self Service Phone Number(s)	Passwords / Passphrases
CSUSB Alert – (Student) Self Service Phone Number(s)	Phishing
Cyber Shopping	Place a Fraud Alert
E-Cards	Ransomware
Equifax Breach Details	Renewing ESET
Gift Cards	Safe Cyber Practices
Internet of Things (IoT)	Tax Season Security Tips
Internet Safety	Wi-Fi Hack
Mobile Device Security

Web

Download Jing	Internet2 File Sender
Eduroam Certificate Update	Renewing ESET
HETS Virtual Plaza	Zoom Video Conferencing Tool is available to all CSUSB students, faculty and staff
How to Clear Web Browser's Cache, Cookies, and History

Knowledge Base Articles

Blackboard

Campus Internet Access

Campus Processes

Class Climate Access - SOTE​ Results

Drupal

Email

Google Apps

Mailing List

Mobile Devices

MyCoyote

Office 365

OnBase

Printing

ProofPoint

Security

Security Technical

Security Awareness

Web

Class Climate Access - SOTE Results