Knowledge Base Articles

Blackboard

Blackboard and Internet Explorer 11	I created a test but it is not available/I cannot see it?
Browser Requirements for Blackboard 9.1 SP13	Module Not Found
How do I add a syllabus to my Blackboard Course Site?	Online Change of Grade Quick Guide
How do I add additional Students, Instructors, or TA's to my course?	The Blackboard App
How do I create a Blackboard course site?	The New MyCoyote Portal
How do I find a resource within MyCoyote?	Upload grades into PeopleSoft
How do I login to Blackboard?	When and how are students enrolled in my Blackboard course?
How do I make my Course Site visible to Students?	Where can Faculty Members get help with Blackboard?
How to add a profile picture in Blackboard	Zoom Video Conferencing Tool is available to all CSUSB students, faculty and staff
How to select CSUSB email address for Blackboard

Campus Directory

Department - Edit Profile	New Campus Directory
Faculty - Edit Directory Profile	Staff - Edit Directory Profile

Campus Internet Access

Configuring eduroam manually	How to Disable Pop-up Blockers OR add a Trusted Site
Configuring eduroam manually \| Can't connect to Eduroam? (Troubleshoot)	Module Not Found
Configuring eduroam using QuickConnect	Reactivate Duo On A New Phone
CSUSB Devices	Setting up Junos Pulse VPN Client
Download the Global Secure Client	Syncing Exchange - Android
Eduroam Certificate Update	Syncing Exchange - iOS (iPhone, iPad, iPod touch)
GlobalProtect Portal	Using the secure.csusb.edu VPN
How to Clear Web Browser's Cache, Cookies, and History

Campus Processes

CIA Request - MPP approval process using web or email	Duo \| Using Duo without Cellular Service or While Traveling
BOMGAR Access	Gaining Enterprise Access through CIA Request Form
Changes to Google Drive	GlobalProtect Portal
CIA Request - Security Admin Approval via Unity client or web	Google Team Drive
CIA Request Process Flow Chart	How to Register a DUO Token
Conference Call Options \| Setup	How to use your DUO Token
CSUSB Alert – (Faculty & Staff) Self Service Phone Number(s)	Module Not Found
CSUSB Alert – (Student) Self Service Phone Number(s)	Security Admin Approval via Unity client or web
Duo \| Connecting your Device(s)	Sending Emails to Campus Listserv
Duo \| What is Two-Step Login (Duo) and how does it work?	Switch Email Accounts in Outlook Desktop Client for Mac
Duo \| Add a Device to Duo Authentication	Understanding how Computerized Information Access (CIA) Requests are processed
Duo \| Two-Step Login Device Recommendations	VMWare Virtual Servers - 90 Day Snapshot Removal

Class Climate Access - SOTE Results

ClassClimate SOTE's Instructors Results	How to see SOTE's results by Instructor - Chairs
Flagging a course in PeopleSoft

Drupal

How to Edit an FAQ	How To Add An FAQ
How to add an Event/Announcement/Important Date/Information Session	How To Display Others Events On Your Website

Email

Can I block spams with the same subject line or based on words in it?	OneDrive (Formerly OneDrive for Business)
Can I completely opt-out of the spam scanning service?	Outlook 2010 Office 365 Migration
Can I make it so mail from my friend always gets through?	Outlook 2011 Office 365 Migration
Can I make it so mail from some domains don't come to me?	Outlook 2016 - Export email folder to file (Windows)
Check The Size Of Your Mailbox - Outlook 2010 \| 2013 \| 2016	Outlook 2016 - Forward as attachment
CSUSB GAL - Global Address List	Outlook 2016 - Sending email from another address (division, department, or organization)
Do I need to do anything? What do I need to do with the Digest report?	Outlook for Mac 2016 - Forward as Attachment
Does Proofpoint detect viruses?	Outlook Web Access (OWA) - Forward as Attachment
E-mail address standardization FAQ	Pre-Migration
Filtering tagged spam in Outlook Web App	Proofpoint Targeted Attack Protection System (TAP)
How do I add entries to my safe/block list?	Request a Mailing List
How do I delete a message from the Quarantine?	Requesting Room Mailboxes
How do I find a resource within MyCoyote?	Scheduling a meeting room in Outlook
How do I share my calendar? - Windows Outlook (2016)	Scheduling a meeting room in Outlook Web Access (OWA)
How do I Unsubscribe from a Mailing List?	Select CSUSB email address for Blackboard
How to Configure Outlook for Windows for Office 365	Sending Emails to Campus Listserv
I am still getting spam in my Inbox. What can I do about it?	Sharing Files from your OneDrive with someone outside of CSUSB
I did not get a Digest report, why is that?	Spam Detection Preferences
I received an e-mail message from Proofpoint. What is this message?	Student CoyoteMail - Changing reply address
I suspect the spam filtering software is blocking my legitimate mail. What can I do?	Student CoyoteMail - General IMAP Settings
I would prefer to see only one digest a week, or one digest a month. Is that possible to configure on my own?	Student CoyoteMail - Microsoft Outlook IMAP Settings
If I continue to have issues who do I contact?	Switch Email Accounts in Mail for iOS
Internet2 File Sender	Switch Email Accounts in Outlook Desktop Client for Mac
Is mail sent to the CSUSB list server being filtered by Proofpoint?	Switch Email Accounts in Outlook Desktop Client for Windows
Managing distribution groups on exchange	Switching Accounts in Web Application
Managing Mailman Lists Video	Syncing Exchange - Android
Office 365 - Apple Mail Configuration after Migration	Syncing Exchange - iOS (iPhone, iPad, iPod touch)
Office 365 - Attaching files	The New MyCoyote Portal
Office 365 - Creating a Skype Meeting in Outlook 2013 (PC)	Tips to avoid and prevent phishing
Office 365 - Creating An Online Meeting in Outlook 2016 (Mac)	Types of MailMan lists
Office 365 - Filtering tagged spam	Using the ProofPoint Email Spam Control
Office 365 - How to Configure Outlook Anywhere for Outlook 2010 \| 2013 \| 2016	We've been using Barracuda Spam Filtering. Is this new service the same or different?
Office 365 - iOS Device Configuration after Migration	What else can I do?
Office 365 - Migration	What else does Proofpoint block?
Office 365 - Performance Issues with Shared Mailboxes	What if I am missing an important e-mail?
Office 365 - Turn Clutter On or Off	Where can I get more information?
Office 365 - Video Tutorials	Why am I not seeing any messages in my Quarantine?
Office 365 Exchange Online	Why did nothing happen when I clicked on a link in my Digest?

Google Apps

Changes to Google Drive	How to Backup your Documents & Ensure they are Being Synced
Compare Backup and Sync & Drive File Stream	Student CoyoteMail - Changing reply address
Google Backup and Sync	Student CoyoteMail - General IMAP Settings
Google Drive File Stream	Student CoyoteMail - Microsoft Outlook IMAP Settings
Google Team Drive	The New MyCoyote Portal
How do I find a resource within MyCoyote?

Mailing List

Managing Mailing Lists	Request a Mailing List
Managing Mailman Lists Video	Sending Emails to Campus Listserv
Outlook 2016 - Sending email from another address (division, department, or organization)	Switch Email Accounts in Outlook Desktop Client for Mac
Request a Distribution List	Types of MailMan lists

Mobile Devices

Conference Call Options \| Setup	How do I find a resource within MyCoyote?
Configuring eduroam manually	How to Clear Web Browser's Cache, Cookies, and History
Configuring eduroam manually \| Can't connect to Eduroam? (Troubleshoot)	Module Not Found
CSUSB Devices	The New MyCoyote Portal
Discount on Wireless (cellular) Services

MyCoyote

Activating Your Account on MyCoyote	Instructions to Print Class Rosters and View Student Photos
BOMGAR Access	Internet2 File Sender
Change Password After Activation	Module Not Found
Compare Backup and Sync & Drive File Stream	New MyCoyote Features
Coyote One Card Replacement	Online Change of Grade Quick Guide
CSUSB Alert – (Faculty & Staff) Self Service Phone Number(s)	PeopleSoft access levels for Grad Students
CSUSB Alert – (Student) Self Service Phone Number(s)	Printing Class Roster With Picture
Downloading Class Roster	Reset Your CSUSB Passwords
Duo \| Connecting your Device(s)	Resetting a forgotten password on the new IDMS
Duo \| What is Two-Step Login (Duo) and how does it work?	Seat Finder Dashboard
Duo \| Add a Device to Duo Authentication	Set User Preferences in PeopleSoft via MyCoyote
Duo \| Two-Step Login Device Recommendations	Setting up QUALTRICS Account
Duo \| Using Duo without Cellular Service or While Traveling	Student Enrollment Self-service FAQ
Google Backup and Sync	The Blackboard App
HETS Virtual Plaza	The New MyCoyote Portal
How do I find a resource within MyCoyote?	Upload grades into PeopleSoft
How to add a profile picture in Blackboard	Zoom Video Conferencing Tool is available to all CSUSB students, faculty and staff
How to Backup your Documents & Ensure they are Being Synced

Office 365

Accessing Office 365	Office 365 - Video Tutorials
Office 365 - Apple Mail Configuration after Migration	OneDrive (Formerly OneDrive for Business)
Office 365 - Attaching files	Outlook 2010 Office 365 Migration
Office 365 - Configuring Your Mobile Device	Outlook 2011 Office 365 Migration
Office 365 - Creating a Skype Meeting in Outlook 2013 (PC)	Outlook 2016 - Export email folder to file (Windows)
Office 365 - Creating An Online Meeting in Outlook 2016 (Mac)	Outlook 2016 - Sending email from another address (division, department, or organization)
Office 365 - Filtering tagged spam	Pre-Migration
Office 365 - How to Configure Outlook Anywhere for Outlook 2010 \| 2013 \| 2016	Proofpoint Targeted Attack Protection System (TAP)
Office 365 - IMAP Settings	Sharing Files from your OneDrive with someone outside of CSUSB
Office 365 - iOS Device Configuration after Migration	Spam Detection Preferences
Office 365 - Migration	Switch Email Accounts in Outlook Desktop Client for Windows
Office 365 - Performance Issues with Shared Mailboxes	Switching Accounts in Web Application
Office 365 - Turn Clutter On or Off

OnBase

CIA Request - MPP approval process using web or email	Gaining Enterprise Access through CIA Request Form
CIA Request - Security Admin Approval via Unity client or web	Understanding how Computerized Information Access (CIA) Requests are processed
CIA Request Process Flow Chart

Printing

Go- Print Lab Printing Locations	How to Use Cash Value Machine
How to Add Money to OneCard via MyCoyote Portal	How to Use Go-Print Mobile App
How to do Wireless Printing from Laptop

ProofPoint

Can I block spams with the same subject line or based on words in it?	If I continue to have issues who do I contact?
Can I completely opt-out of the spam scanning service?	Is mail sent to the CSUSB list server being filtered by Proofpoint?
Can I make it so mail from my friend always gets through?	Outlook Web Access (OWA) - Forward as Attachment
Can I make it so mail from some domains don't come to me?	Proofpoint Targeted Attack Protection System (TAP)
Do I need to do anything? What do I need to do with the Digest report?	Spam Detection Preferences
Does Proofpoint detect viruses?	Using the ProofPoint Email Spam Control
How do I add entries to my safe/block list?	We've been using Barracuda Spam Filtering. Is this new service the same or different?
How do I delete a message from the Quarantine?	What else can I do?
I am still getting spam in my Inbox. What can I do about it?	What else does Proofpoint block?
I did not get a Digest report, why is that?	What if I am missing an important e-mail?
I received an e-mail message from Proofpoint. What is this message?	Where can I get more information?
I suspect the spam filtering software is blocking my legitimate mail. What can I do?	Why am I not seeing any messages in my Quarantine?
I would prefer to see only one digest a week, or one digest a month. Is that possible to configure on my own?	Why did nothing happen when I clicked on a link in my Digest?

Security

Authentication Access Restrictions	Renewing ESET
How to Register a DUO Token	Safeguarding Confidential Information
How to use your DUO Token	Two Factor or Multi Factor Authentication
Proofpoint Targeted Attack Protection System (TAP)	Wi-Fi Hack

Security Technical

Configuring Microsoft NPS for eduroam-US	How to Register a DUO Token
CSUSB Devices	How to use your DUO Token
Digital Certificates and Local Certificate Authorities	Java Practices
Duo \| Connecting your Device(s)	Overview of OS Hardening
Duo \| What is Two-Step Login (Duo) and how does it work?	Reactivate Duo On A New Phone
Duo \| Add a Device to Duo Authentication	Setting up Junos Pulse VPN Client
Duo \| Two-Step Login Device Recommendations	Using the secure.csusb.edu VPN
Duo \| Using Duo without Cellular Service or While Traveling	Using VPN with two-step authentication

Security Awareness

Control Identity Theft - Check Credit Report	Password Management
CSUSB Alert – (Faculty & Staff) Self Service Phone Number(s)	Passwords / Passphrases
CSUSB Alert – (Student) Self Service Phone Number(s)	Phishing
Cyber Shopping	Place a Fraud Alert
E-Cards	Ransomware
Equifax Breach Details	Renewing ESET
Internet of Things (IoT)	Safe Cyber Practices
Internet Safety	Tax Season Security Tips
Mobile Device Security	Wi-Fi Hack

Web

Download Jing	Internet2 File Sender
Eduroam Certificate Update	Renewing ESET
HETS Virtual Plaza	Zoom Video Conferencing Tool is available to all CSUSB students, faculty and staff
How to Clear Web Browser's Cache, Cookies, and History

Knowledge Base Articles

Blackboard

Campus Directory

Campus Internet Access

Campus Processes

Class Climate Access - SOTE​ Results

Drupal

Email

Google Apps

Mailing List

Mobile Devices

MyCoyote

Office 365

OnBase

Printing

ProofPoint

Security

Security Technical

Security Awareness

Web

Class Climate Access - SOTE Results