June 2020 IT Governance Executive Meeting
Multi-Factor Authentication (DUO MFA) Recommendation- Gerard Au, Deputy CIO/CISO presented a recommendation to Expand the implementation of the use of two-step authentication (DUO) for all employees by December 2020 in several waves as follows—
Wave 4a: Enable self-opt-in for DUO for everyone, and enforce DUO to the following groups by June 1, 2020
● All current MPPs
● All new employees (new faculty and staff)
● Employees (including student employees) who have position changes
● Employees with access to Level 1 data
Wave 4b: Enforce DUO for all existing academic (Unit 3) employees by August 1, 2020
Wave 4c: Enforce DUO for all existing staff employees by December 1, 2020
After discussion amongst the Executive Committee, the recommendation was unanimously approved with the following amendments—DUO for staff by December 1st and DUO for faculty by December 18th after grades are due.
STAR Team and Beyond— Karina Alvarado, Office of the Vice President and CIO & Alicia Silva, Technology Support Center, presented an overview of the development and current status of the Student Technology and Resources (STAR) team. The STAR team is made up of 15 ITS student assistants who provide Level 0 tech/moral support for students. They answer basic questions and help triage questions to the appropriate departments within and outside of ITS using the TSC Bot went live on April 6th with the STAR students serving as live agents. The students are available Monday-Saturday from 8 a.m.-5 p.m. Additionally, the STAR team is responding to requests via email at firstname.lastname@example.org and are serving as live phone agents. End users can reach them at (909)537-STAR (7827).
Students Brenda Cabrera and Julio Hernandez provided live testimonials to the Executive Committee and shared their experiences so far. The students held a short live demo of the TSC bot and how the STAR students respond to requests.